Viggoslots Casino - γενική συζήτηση (σελίδα 6)

I put the withdrawal request on 19/10/24 and the support is useless as they even dont know what is going on. No bonus.

i just want my withdrawal its been more than 48 hours and I am looking to get my hard earned money

Thanks for the reply, we give casinos 14 days to pay out a player, so I'd say you're about halfway there. 

If support is useless, what do they tell you please? 

I would question the whole situation and try to find out what's going on and if you don't get the money by the time I mentioned, let me know and we'll try to help. 

Γεια σε όλους τους παίκτες.

Θέλω απλώς να δώσω μια συμβουλή σε όσους από εσάς δεν έχετε συμπληρώσει το μέγιστο ποντάρισμα στα όρια παιχνιδιού. Μου είχαν λείψει και μου κόστισαν ακριβά. Εναλλάσσονται μεταξύ των δύο υποδοχών "Mighty Wild Panther". Διασκεδαστικό κουλοχέρη που είχα καλή ευχέρεια αυτό το Σαββατοκύριακο. Πήγε από το 200 στις 9.000 και μετά έπεσε στις 7.500. Στη συνέχεια σκόπευα να μεταφέρω το μεγαλύτερο μέρος του στον λογαριασμό μου στη Swebank, αλλά μου είπαν ότι ήθελαν ένα έγγραφο που να δείχνει ότι ήμουν ο κάτοχος του λογαριασμού. Προσπάθησα να τα φτιάξω αλλά ήταν Κυριακή, οπότε σκέφτηκα ότι θα έπρεπε να τα φτιάξω τη Δευτέρα. Νομίζω ότι είναι περίεργα καθώς έχω κάνει μεταγραφές στο παρελθόν. Όταν γύρισα σπίτι αργά το βράδυ, σκέφτηκα να ελέγξω αν η τύχη κράτησε. Υποθέστε ότι δεν είμαι ο μόνος που έχει πολλά κόλπα που πιστεύετε ότι θα κάνουν τη διαφορά. Προσωπικά, κάθομαι και τυμπανίζω γρήγορα με το δείκτη μου καθώς δεν θέλω autospin. Το κόλπο είναι ότι σε αυτές τις συγκεκριμένες κουλοχέρηδες, είναι αθόρυβοι μέχρι να πατήσετε το κουμπί έντασης, οπότε όταν μετακινείστε μεταξύ των κομματιών, συμβαίνει κάθε τόσο που ξεχνάτε να το ενεργοποιήσετε. Κάθισα και τύμπανα ενώ έβλεπα τη νέα ταινία του Beck. Όταν κοιτάω κάτω, λένε κατάθεση... Δεν κατάλαβα, αλλά είδα με φρίκη ότι έπαιζα 2×4 όλο το Σαββατοκύριακο, είχα φτάσει στο κουμπί αύξησης, που είναι λίγα χιλιοστά δεξιά από το κουμπί περιστροφής. 9 πατήστε 2×400 και μετά κάτι επιπλέον πατήστε 2×200 τότε ο λογαριασμός είναι άδειος. Τόσο λυπηρό όταν για μια φορά κέρδισες κάποια χρήματα. Να ξέρεις ότι φταίω εγώ που δεν γεμίζω το maxbet αλλά ταυτόχρονα σκέφτομαι ότι ο ήχος πρέπει να είναι ανοιχτός όταν μπαίνεις στις υποδοχές και γιατί να βάζεις τα κουμπιά τόσο απίστευτα κοντά το ένα στο άλλο; Εξάλλου, εκτυπώνετε πολλές χιλιάδες εκτυπώσεις κατά τη διάρκεια ενός Σαββατοκύριακου, οπότε υποθέτω ότι έγιναν περισσότερες από εμένα. Ευχαριστώ για τη λέξη!

So that's a great misfortune I would say. I don't even know what to mention about this situation because it's very sad. Unfortunately the way the slots are designed is mostly the same. The buttons are pretty much close together because they don't have much else to be in. You have to be careful, even though I know I don't have to tell you that after this experience. Too bad you lost such good money and please be careful in the next sessions. 😥

Ζήτησα ανάληψη 50€ στις 18 και δεν έχω λάβει καμία ενημέρωση από τότε. Έχω ήδη κάνει ανάληψη 50€ στο παρελθόν, κάτι που μου πήρε τέσσερις ημέρες. Τώρα έχουν περάσει έξι ημέρες και περιμένω. Έχω επίσης επαληθευτεί από το KYC, κάτι που είναι πολύ αγχωτικό με τα Viggoslots, αφού άλλες παρόμοιες ιστοσελίδες χρειάζονται μόνο μία ή δύο ημέρες.

No information from the casino regarding the withdrawal whatsoever?

Try to check the spam folder in your email as well because sometimes these kinds of emails can end up there.

Have you contacted the casino in any way to ask for the explanation?

Δυστυχώς, ούτε ένα μήνυμα. Δεν μπορώ να βρω τίποτα ούτε στον φάκελο ανεπιθύμητης αλληλογραφίας μου. Ωστόσο, η επιβεβαίωση για την πρώτη μου ανάληψη ήταν στον φάκελο ανεπιθύμητης αλληλογραφίας μου. Ακόμα περιμένω και η συνομιλία υποστήριξης μου λέει συνεχώς το ίδιο πράγμα: ότι η ανάληψη εξετάζεται από την ομάδα.

Please inform us on Monday if there is any movement with your withdrawal. We'll wait for the update.

Γεια σου Ρόμι. Δυστυχώς, δεν έχω λάβει ακόμη καμία ενημέρωση. Η υποστήριξη μου λέει διάφορα εδώ και μέρες, λέγοντας ότι το πρόβλημά μου θα προωθηθεί στην αρμόδια ομάδα. Σήμερα, η συνομιλία ανέφερε ξανά ότι η ομάδα αντιμετωπίζει υψηλό όγκο αναλήψεων.

Τα χρήματα τελικά μεταφέρθηκαν. Κατά τη γνώμη μου, χρειάστηκε πολύς χρόνος και η υποστήριξη είναι πραγματικά κακή.

I am glad that you finally got the money, and I understand your point here, for sure.

Perhaps it'll be better to move somewhere else? What do you think?

Δεν έχω απολύτως κανένα παράπονο. Κέρδισα πάνω από 2000 ευρώ με κατάθεση 20 ευρώ και τα έκανα ανάληψη.

Γεια σας, θα ήθελα να υποβάλω καταγγελία επειδή το Viggoslots δεν έχει καταβάλει τα 3000€ μου εδώ και 7 ημέρες. Αλλά για κάποιο λόγο δεν μπορώ να βρω το Viggoslots εδώ, μόνο σε αυτό το φόρουμ.

Hi, you probably can't find the casino because of regulations in your country that don't allow certain content to be displayed.

However, if we're talking about the withdrawal, you've been saying that you're waiting for a week now. I wouldn’t count the weekend and the holidays that just passed, so basically, it might not be that bad yet. But did you ask about this casino situation? Did you have to verify your account or not?

We give casinos 14 days to resolve this kind of situation, and then, if that doesn’t work, we might be able to try to help. On the other hand, I saw, casino is not communicating with us, so it can be harder to resolve something.

Hello,

I would like to file a complaint regarding my withdrawal at Viggoslots Casino.

I have been a regular player at this casino for around 3 years and have made deposits regularly without any problems. My account had already been fully verified in the past.

After requesting my withdrawal of approximately €8,000, the casino asked me to complete verification again and requested additional documents, including my bank statement in PDF format. I provided all requested documents immediately.

Despite this:

my withdrawal has now been pending for 11 days,

I keep receiving repeated automated responses,

I was asked multiple times to send the same documents again,

and I have received identical verification emails more than once.

The casino repeatedly tells me to "wait another 24–48 hours" or says that my case has been forwarded to the relevant department, but no concrete information or payment date has been provided.

Yesterday, they once again confirmed by email that my account is successfully verified and that no further action is required from me, yet the withdrawal is still pending.

I have screenshots of:

all conversations,

repeated emails,

verification confirmations,

and proof that I submitted all requested documents multiple times.

At this point, I feel that the process is being unnecessarily delayed, and I would appreciate your assistance in resolving this matter.

Kind regards

Hey, will you get your money back? I've been waiting 11 days for a payment of 8,000 euros. 😞

Have they explained the reason for asking for the documents again and again, though?

Was it perhaps due to the wrong format or quality?

Please tell us when exactly they confirmed that your account is fully verified, and if it is visible also in your casino account.

Hello,

Thank you for your response.

I would like to clarify that all requested documents were sent multiple times in PDF format and in good quality. The casino never informed me that there was any issue with the format or readability of the documents.

My account had already been verified in the past, and during this withdrawal process I received multiple emails confirming that my account was successfully verified again.

Yesterday, the casino cancelled my entire withdrawal request which was made via bank transfer. After more than 11 days of waiting, I received an email saying that the withdrawal had failed after approval because the selected payment method was supposedly not supported.

They asked me to submit the withdrawal again using another payment method. Because of this, yesterday I submitted a new withdrawal request using my credit card instead.

However, after doing so, I was once again told to wait another 48 hours.

Today is already the 12th day since this situation started, and I still have not received my winnings or any concrete timeframe for payment.

At this point, I feel exhausted and extremely stressed by the entire process, especially because I keep receiving repeated verification requests, repeated emails, and repeated delays despite fully cooperating with the casino at every step.

😪

Hello, and thank you for your update. The way I see it now, there is actually no problem with accepting the withdrawal but rather with processing the withdrawal. Well, that's on one side perhaps good news, but the matter is whether the casino currently has a working payment option for people in your country. That's certainly something the casino must manage in the first place; it's none of your business as a customer, and I agree that more than 12 days is quite a space for alternatives.

If I understand correctly, you are currently waiting for the card transaction to be processed, is that correct?

That could be the solution. Let's see how it proceeds.

Hello,

Yes, that is correct.

At the moment, I am waiting for the new withdrawal requests to be processed through the verified credit card method after the previous bank transfer withdrawals failed due to a technical issue with the payment provider.

The casino has now verified my card successfully, and support informed me that the withdrawals should be processed within 48 business hours.

I truly hope this will finally resolve the issue because this process has already been ongoing for more than 12 days and has been extremely stressful.

Thank you very much for your help and support during this situation.

Kind regards,

Julia