I would appreciate if Casino Guru took blame here.
You kept this casino listed at a 9.1 high safety index even though this has been very serious issues for many many months.
Acting like you arent to blame is ridiculous. This is on you guys. If you warned the community and lowered their rating, there would be zero issues. Nobody would play there. But nope instead you gave them one of the highest ratings in the industry while they ripped people off.
And even still its 7.4 rating when the casino is non responsive, non paying and disrespectful to you and all the members.
I will never ever trust this website ever again. You guys dropped the ball massively.
You should pay every single player who has been robbed out of your own pockets.
This is on you.
It’s clear you’re frustrated, and to some extent, rightly so. This casino's situation is serious, and we've made it clear that their behavior is unacceptable. But blaming us for their actions isn’t fair.
Casino Guru doesn’t operate this casino. We don’t hold player funds. What we do is monitor patterns, update safety ratings, issue warning labels, and spend real time helping players through our complaints system. All of that has happened.
You keep circling back to the rating, but let’s be honest here, the community did have the information. There were red flags in user reviews, forum discussions, and the complaints section. When a casino changes direction and stops following its own rules, it’s not something they announce to the world. It’s a deliberate shift, and usually a quiet one. We can only react once the evidence becomes visible—and we did.
The rest is to our betters, and no one of us can change that—including you. I'm not saying you're wrong, but facing the same posts every day is really demanding. Running in circles, don't you think? I do.
You also chose to close a complaint against another casino from the same group, calling us "incompetent." It's your choice, but if you don't want to engage with our process, what do you want us to do?
What do you think will be achieved by repeating the same accusations over and over? We hear you. We’ve taken action. But feelings of outrage shouldn’t replace facts. If you’re willing to acknowledge the reality of how this works, we’re still here to help. We are caught in a vicious cycle that brings no good.
If I may be that bold, give us a break, please. And the good news: Some players are actually still being paid.
