Owner is changed. Design and web address are changed. And instead of being improved thi casino became much worse.
+ They cancelled my withdrawal requests of 890Euro and I can't do other request /Withdrawal isn’t possible
Your previous bets are being reviewed by game or sport provider to ensure the fair play. You can withdraw again once review is completed
Contact Support/
It was one of my favorite casinos but seems I will place it toy blacklist now
Hello,
perhaps a stupid question, but are you commenting about the decreased quality of the sports betting section or the casino section? Both perhaps?
I understand such a check is unpleasant, but honestly, a casino may do that if they suspect an issue. In my opinion, the final verdict is also very important, and I hope your bets will be considered ok.
So like some other posts here. The site went to good, to much worse after the redesign/rebrand. You can't see how much you've left to wager anymore, and therefore I contacted support. They tell me all good to go, so I convert the in-site currency to crypto to be able to withdraw, all good so far. Then a few days goes by, it's still being processed. I contact them once a day to check up on why it's taking such long time, they tell me it's being processed by their finance department and will be done soon in a couple of days. Until today, same thing, asked in support chat why it's still processing. The guy tells me that the bonus has not yet been wagered, however, 5 days earlier his colleagues told me that when going to the withdrawal tab, and if you're able to convert their currency, then there's nothing left to wager and you're good to go. So then aswell on top of that, he writes that the total wager that needs to be done is 4078.97, but the bonus was like 15$ from a freespins bonus with like 40x wager, can't remember excactly but roughly like that. So that is nowhere near that 4000$ mark.. So either they've messed up and thought I withdrew the original deposit bonus instead of the freespins that came with it, that had a 40x wager and a completely different wager than the deposit bonus, or they are just trying to scam my a** off, and try to let me think that my withdrawal is long gone.. So as a resumé, it has been a decent site to play on with good bonuses, but then after this rebrand, it has just been a complete disaster, and as of now I don't know if i'm going to get the withdrawal, even tough it's not a lot of money, that just gets me thinking why they would pull this off even more.. So just be aware of this guys..
Hi, after reading this I can see what your view on the casino is. I would say it's not nice when one agent tells you one thing and the other one tells you something else and you don't know what's right in the end.
Anyway, if you need help with your withdrawal and you can't get the money, you can contact us if you need it.
We'll be here if you need anything.
My withdrawal was cancelled without reason and after that they told me that my session is under review(Your previous bets are being reviewed by game or sport provider to ensure the fair play. You can withdraw again once review is completed).They told that it may takes 14 days for the withdrawal to be completed but something doesnt go well with snatch casino anymore.Used to be an ok casino and i never had this kind of problem.
Βλέπω ότι από τη μετάβαση στο Goodwin δεν ήταν τίποτα άλλο παρά ριψοκίνδυνοι και προβλήματα... σύμπτωση;
Η κατάθεσή μου από πριν 7 μέρες!!! ακόμα δεν έχει πιστωθεί και δεν έχω λάβει σωστή απάντηση. Λαμβάνω την ίδια απάντηση μόνο τις τελευταίες 6 ημέρες (αν λάβω απάντηση, η συνομιλία κλείνει αμέσως). Υποτίθεται ότι το οικονομικό τμήμα θα επικοινωνήσει μαζί μου μέσω email, αλλά δεν έχω λάβει τίποτα εδώ και 6-7 μέρες. Αυτό το καζίνο είναι ένα πλήρες rip-off και μια απάτη! Μην καταθέσετε ξανά εκεί!
My withdrawal was cancelled without reason and after that they told me that my session is under review(Your previous bets are being reviewed by game or sport provider to ensure the fair play. You can withdraw again once review is completed).They told that it may takes 14 days for the withdrawal to be completed but something doesnt go well with snatch casino anymore.Used to be an ok casino and i never had this kind of problem.
Hi, I think this is something that is common in most casinos. Maybe the casino is suspicious or just wants to check if everything was alright. Maybe it wanted a specific sportsbook provider like they told you and they have to wait until they know something relevant. So try to wait and see what they tell you.
Did you play with any bonus here?
Βλέπω ότι από τη μετάβαση στο Goodwin δεν ήταν τίποτα άλλο παρά ριψοκίνδυνοι και προβλήματα... σύμπτωση;
Η κατάθεσή μου από πριν 7 μέρες!!! ακόμα δεν έχει πιστωθεί και δεν έχω λάβει σωστή απάντηση. Λαμβάνω την ίδια απάντηση μόνο τις τελευταίες 6 ημέρες (αν λάβω απάντηση, η συνομιλία κλείνει αμέσως). Υποτίθεται ότι το οικονομικό τμήμα θα επικοινωνήσει μαζί μου μέσω email, αλλά δεν έχω λάβει τίποτα εδώ και 6-7 μέρες. Αυτό το καζίνο είναι ένα πλήρες rip-off και μια απάτη! Μην καταθέσετε ξανά εκεί!
Hey, these cases are difficult for us to solve. I guess the first thing I would ask is, have you contacted the payment provider? If everything went well on their side did you also send the casino any proof that the money was withdrawn from your account and sent to the casino?
My withdrawal (300€)was cancelled without reason and after that they told me that my session is under review(Your previous bets are being reviewed by game or sport provider to ensure the fair play. You can withdraw again once review is completed).They told that it may takes 14 days for the withdrawal to be completed but something doesnt go well with snatch casino anymore.Used to be an ok casino and i never had this kind of problem. And i see that they changed owner and im not the first one with this problem. You guys need to update un review this casino again. Becose its not the old snatch casino anymore.
Ω ναι, το ξέρω. Περίμενα 4 εβδομάδες για τα χρήματά μου και μετά επανασχεδίασαν το site και μπορούσα να εγγραφώ ξανά για ανάληψη. 7 φορές ακυρώθηκε. Μετά τα χάλασα όλα και δεν θα με ξαναδούν ποτέ.
I remember that I registered in that casino 3 year ogo, from this website itself (casino guru). but now all the information is wrong about this casino on this website. about misleading people, because nothing of the above that was in this casino at the time is no longer there. neither the owners nor the withdrawal options, nor the support responsiveness, nothing. and i did deposit in this casino 100x when everything was not changed
Ναι, ρώτησα ήδη το Mifinity πριν 5-6 μέρες και όλα πήγαιναν κανονικά.
Έχω στείλει ήδη αρκετές φωτογραφίες, αλλά δεν έγινε τίποτα. Είναι απάτη! Μου κρατούν τα χρήματά μου, αλλά δεν έχω λάβει ποτέ υπόλοιπο. Τέτοιοι αηδιαστικοί και άσχημοι απατεώνες.
ΤΙΠΟΤΑ δεν έγινε εδώ και 9 μέρες!
My withdrawal (300€)was cancelled without reason and after that they told me that my session is under review(Your previous bets are being reviewed by game or sport provider to ensure the fair play. You can withdraw again once review is completed).They told that it may takes 14 days for the withdrawal to be completed but something doesnt go well with snatch casino anymore.Used to be an ok casino and i never had this kind of problem. And i see that they changed owner and im not the first one with this problem. You guys need to update un review this casino again. Becose its not the old snatch casino anymore.
Hello, if the casino told you that the withdrawal is under review or gameplay then they also told you the reason why they canceled your withdrawal. This is a pretty common practice at several casinos if there is something they want to check, but I can see that several people have run into a similar thing. In this case, you will have to be patient and especially not give up and lose your money for not wanting to wait. That would probably be the worst thing you would do.
The review can be updated just like this if the casino can't resolve your situation and we are on your side, then the Safety Index will drop. But if you lose money or are guilty, then it won't. So please try to hold on and if nothing changes in 14 days let us know so we can try to assist you.
Ναι, ρώτησα ήδη το Mifinity πριν 5-6 μέρες και όλα πήγαιναν κανονικά.
Έχω στείλει ήδη αρκετές φωτογραφίες, αλλά δεν έγινε τίποτα. Είναι απάτη! Μου κρατούν τα χρήματά μου, αλλά δεν έχω λάβει ποτέ υπόλοιπο. Τέτοιοι αηδιαστικοί και άσχημοι απατεώνες.
ΤΙΠΟΤΑ δεν έγινε εδώ και 9 μέρες!
In this case you have probably done everything you could, I think the casino should comment and tell you something if you have been waiting for more than a week. This is not the best way to ignore the player and say nothing. But Kristina explained that it is not possible for us to track the money somehow and it has to be solved by the casino or the payment provider. I hope that it will be done and you will get your deposit.😕
Interesting things here with Snatchcasino.io.
Ownership changed recently but T&Cs remain the same. Maybe this is common?
Where is the reference to their License?
It should be displayed for authenticity.
I saw that they don't have any logo but in Terms it says about Curacao license. So it can be found in the Curacao license sheet where all casinos are licensed under them.
Anyway, are you playing here if you are interested?
Snatch Casino has recently changed administration and is now part of the same group as YBets Casino and Immerion Casino. Unfortunately, this means they continue the same old tricks—sending player sessions for a so-called "provider check" to stall or deny withdrawals. If you're considering playing there, Ι strongly recommend reading complaints about YBets and Immerion first to see the pattern before risking your money.
Hello,
hope you don't mind if I add a link to complaints:
https://casino.guru/complaints/all 👈
All it takes to see the full list is to add the casino name. I'm mentioning that because at least in my opinion, the mobile version is not very convenient and many features appear to be out of sight.
An alternative is to consult each casino Safety Index panel.
I have been playing on this Casino for 3+ years (VIP) and i never had issues with withdrawing 100-500Euros, as they normally would accept my withdrawals within 48 hours. Yesterday I got really lucky and won 3600 Euros. I placed 3 withdrawals of 1000 and 1 of 600. Today I woke up to my withdrawals being canceled and they blocked me from withdrawing as my previous bets are ''are being reviewed by game or sport provider to ensure the fair play. '' Upon talking to support they said that i need to wait 14+ days for the provider to review my bets. So my question here is. Why review my bets first of all and how would i cheat online blackjack and why? I have played various providers during my session so are all the providers going to review all my bets? It makes no sense and it seems like they are looking to drag out the situation and hope for me to lose my winnings? Also what happens if they somehow find a way to accuse my of not playing fair? That is an absolute disgrace, they recently changed the design of the website and since then I had nothing but problems.
Anyone know if I will be ever able to withdraw my funds or are they just going to confiscate my winnings with a a cheap trick like this.
Oh and by the way their offices are located in my home country. Should I pay them a visit or what? 😀
Thanks
As far as I know, ever since the administration behind the casino changed, the new company running the platform has been doing these so-called "provider checks" regularly, regardless of how much you’ve withdrawn — even amounts as low as €400 have triggered reviews. — it just seems like a tactic to delay payouts and frustrate players into giving up on their winnings and most likely when this so called provider check is finished you will be asked to complete verification 😛.
I’ve seen similar cases take over a month to resolve. What I’d recommend is to wait out the timeframe they gave you, and if they still don’t process your withdrawal, file a complaint with Casino Guru. You can check other complaints too, especially for Ybets and Immerion, which are two other brands run by the same company. Here’s the link to browse through them: https://casinoguru-en.com/complaints/all
Let’s hope they don’t try anything sneaky, but if they do, having everything documented and a complaint filed will definitely help your case.
Δωρεάν επαγγελματικά εκπαιδευτικά μαθήματα για υπαλλήλους online καζίνο, με στόχο τις καλύτερες πρακτικές του κλάδου, τη βελτίωση της εμπειρίας των παικτών, και τη δίκαιη προσέγγιση στα τυχερά παιχνίδια.
Μια πρωτοβουλία που ξεκινήσαμε με στόχο τη δημιουργία ενός συστήματος καθολικού αυτο-αποκλεισμού, που θα επιτρέπει στους ευάλωτους παίκτες να μπλοκάρουν την πρόσβασή τους σε όλες τις ευκαιρίες online τυχερών παιχνιδιών.
Μια πλατφόρμα που έχει δημιουργηθεί για να επιδείξει όλες μας τις προσπάθειες που στοχεύουν στην πραγματοποίηση του οράματος ενός πιο ασφαλούς και πιο διαφανούς κλάδου τυχερών παιχνιδιών.
Ένα φιλόδοξο έργο στόχος του οποίου είναι να τιμήσει τις μεγαλύτερες και πιο υπεύθυνες εταιρείες στον κλάδο των online τυχερών παιχνιδιών και να τους αποδώσει την αναγνώριση που αξίζουν.
