Still waiting on a response this has bin going on for nearly 3 weeks now
Hi can you please explain the situation a bit more and tell me what your problem is ? That way I could just guess what would be wrong on my part. About what are you waiting for an answer from the casino ?
Yea waiting for them to reply I won 680 pound and thy give me 40 pounds out of it.has a good will gesture.I deposited of my girlfriend card has I was waiting a new one they was fine with that along has I sent the the ID of her and me which they have received it all now
Thank you for clarifying the situation. Did live chat or support tell you that it's ok ? Did you play with or without the bonus ? I think the problem might be that you used a girlfriend's card, but when you say that you verified the card and the casino told you that everything is fine, then I'm not sure. Do you have any screenshots of the casino telling you it's okay ?
It was through email they asked what relation she was to me then said that I would have to provide the prove of card and her ID which I have now and no without bouns on my transaction it says admin adjustment 680.20 then another admin adjustment of 42.50 then a withdrawal of 42.50 which is what they put in my girlfriend account
They have no live chat and it’s take days to hear back of them which is through email
Since you mentioned that this case has been dragging on for three weeks and everything has been verified and confirmed in your case by email, I would recommend you to file a complaint here: https://casino.guru/complaints/all and let's see how your case will be further developed.
Anyway, did the casino gave you some reason why you didn't get your money when you successfully verified everything I am quite curious how the situation will develop further and I will be glad if you will keep me updated. I hope everything will be resolved without any problems.
Yes thank u I will do that
Just a kind reminder that your complaint needs attention:
https://casino.guru/pink-riches-casino-player-s-withdrawal-delayed-due
Try out the link, please.
Δωρεάν επαγγελματικά εκπαιδευτικά μαθήματα για υπαλλήλους online καζίνο, με στόχο τις καλύτερες πρακτικές του κλάδου, τη βελτίωση της εμπειρίας των παικτών, και τη δίκαιη προσέγγιση στα τυχερά παιχνίδια.
Μια πρωτοβουλία που ξεκινήσαμε με στόχο τη δημιουργία ενός συστήματος καθολικού αυτο-αποκλεισμού, που θα επιτρέπει στους ευάλωτους παίκτες να μπλοκάρουν την πρόσβασή τους σε όλες τις ευκαιρίες online τυχερών παιχνιδιών.
Μια πλατφόρμα που έχει δημιουργηθεί για να επιδείξει όλες μας τις προσπάθειες που στοχεύουν στην πραγματοποίηση του οράματος ενός πιο ασφαλούς και πιο διαφανούς κλάδου τυχερών παιχνιδιών.
Ένα φιλόδοξο έργο στόχος του οποίου είναι να τιμήσει τις μεγαλύτερες και πιο υπεύθυνες εταιρείες στον κλάδο των online τυχερών παιχνιδιών και να τους αποδώσει την αναγνώριση που αξίζουν.
