MyEmpire Casino - γενική συζήτηση (σελίδα 6)

We'll be waiting here for your updates.

Hello!

I should get 25% live casino cashback (on every monday get every player, who is request in chat/e-amil), but "administrator decided", i cant get any bonuses in the futute! (no any details)

Very kind! I didnt cheat or something, just lost!

Then i closed my account at this casino! Dont play here!

Gabor

Unfortunately, casinos can decide at any time who they will not give bonuses to. It often happens and players write that for "administrative" reasons they are not given further bonuses, which is a shame. Then it will probably be important to find another casino that will not have such an issue.

So I am not surprised that you closed your account. 😕

Hey I have already filed a complaint and I appreciate Casino Guru looking into it, I'm just wondering if anyone else has had issues with copy and pasted answers to withdrawal statuses to the point of feeling mocked when you are asking about a long withdrawal time

Hello,

If you would like to browse other complaints submitted against this casino, this link should help out:

https://casino.guru/complaints/in_progress

I found 9 open cases, including yours. It also seems you are not familiar with the complaint process, so I'd like to help. I suggest you read the instructions here 👈

A complaint is a relatively slow process.

"Each involved party (you, the casino, or the Casino Guru team) has seven days to respond when they are required to do so to move the complaint forward. When this period elapses without a response, we usually choose to prolong the time limit by another seven days.

As the successful resolution of a complaint often takes a lot of communication between all three parties, the total time can add up. The average time it takes to close successfully-resolved complaints is roughly 21 days from the date they were submitted, but again, this varies a lot from one complaint to another."

Let me know if I may help with anything else, please.

Καλημέρα. Περίμενα 25 μέρες στο καζίνο να εγκριθεί η απόσυρσή μου. Υπέβαλα επίσης μια καταγγελία μέσω του γκουρού του καζίνο. Το γράφω εδώ για να είστε προσεκτικοί αν αποφασίσετε να παίξετε μέσω αυτού του καζίνο. Αν αλλάξει κάτι, θα το γράψω εδώ.

Γεια, θα έλεγα ότι ένα καλό βήμα θα ήταν να υποβάλετε μια καταγγελία. Είπε επίσης το καζίνο γιατί περιμένετε τόσο πολύ για τα χρήματά σας; 25 μέρες είναι αρκετά μακελειό και σίγουρα θα ήθελα να ακούσω κάτι σχετικό. Είναι αυτή η πρώτη σας επιλογή εδώ;

Είστε ακόμα σε επαφή με το καζίνο;

I didnt get my withdraw, i cash out 8 days ago.

Hey, did the casino also tell you why is this the case? Do they have reason for delaying payment for longer than a week?

Additionally, did they require documents for verification or not?

Also wanted to tell you that we give casino's 14 days to pay the player and if they won't be able to do that you can reach out to us and we will try to help you.

So, can you hold out a little bit? 🙂

They didn't say anything, but then I'll wait until the 14th day.

Μετά από περίπου 26 ημέρες άρχισαν να με επαληθεύουν. Η επαλήθευση ολοκληρώθηκε εντός 24 ωρών. Μετά από αυτό οι πληρωμές έγιναν ομαλά. Σε κάθε περίπτωση, δεν προτείνω το καζίνο. Είναι παρόμοιο με το καζίνο bankonbet.

Well then, when the time is up, be sure to let us know if the situation has moved forward or not. If not then we will try to help you.🙂

Χαίρομαι που όλα πήγαν καλά στο τέλος, παρόλο που η αναμονή ενός μήνα για χρήματα είναι πολύ μεγάλη, οπότε δεν εκπλήσσομαι που έχετε αυτή τη γνώμη.

Οπότε θα κρατήσω τα δάχτυλά μου σταυρωμένα για σένα αν παίζεις κάπου αλλού και δεν χρειάζεται να περιμένεις για πάντα τα χρήματά σου.

Καλή τύχη. ☘️🤞

Γεια.

Δεν ήξερα καν ότι αν ακυρώσω το μπόνους, τα χρήματα που κέρδιζα κανονικά για τα χρήματα που είχα καταθέσει θα εξαφανίζονταν. Είναι 6000, - και πραγματικά με ενοχλεί. Κανείς δεν εξηγεί τίποτα, δεν απαντά (5 μέρες), γενικές απαντήσεις στο chat που δεν έχουν νόημα. Φαίνεται πολύ αναξιόπιστο και η προειδοποίηση ότι αν ακυρώσετε το μπόνους, το υπόλοιπό σας θα επαναφερθεί θα πρέπει σίγουρα να εμφανιστεί όταν πρόκειται να ακυρώσετε το μπόνους. Αυτό το καζίνο πραγματικά στερείται δικαιοσύνης, επικοινωνίας και ενδιαφέροντος για πελάτες/παίκτες. Οπότε πραγματικά δεν το προτείνω.

Do I understand correctly that you have a balance of real money in your account, but when you cancelled a bonus that you didn't play with, the money disappeared? Or have you played with that bonus?

I am not really sure how it was, so could you please describe what exactly happened?

Γεια σας, θα ήθελα να υποβάλω μια καταγγελία για το myempire. Από τις 28 περιμένω απόσυρση. Κατηγόρησαν τις 14 μέρες και ακόμα δεν έχω λάβει καμία απάντηση, μόνο ότι υπάρχουν πολλές αναλήψεις στην ουρά, αλλά η κατάσταση ανάληψης μου έμεινε στη φάση 2 και δεν έχει αλλάξει από τις 28. Είναι πραγματικά κρίμα. Η ομάδα υποστήριξης συνεχίζει να με αποβάλλει και να μου επαναλαμβάνει το ίδιο πράγμα με διαφορετικές λέξεις. Θα ήθελα να μάθω αν θα λάβω την απόσυρσή μου ή αν απλώς με πάνε βόλτα. Χαιρετισμοί...

Hey, I wouldn't hold my breath in that case, since you wait quite a long time for the casino to tell you just such common things. 

Is this your first withdrawal? Didn't you have to send any documents? What is the status of your withdrawal? 

Coming back to the complaint, you can file it here on this link. ⬅️

I'll keep my fingers crossed that you have the money as soon as possible.🤞

Won a large amount of money (total balance of 16000 EUR), submitted withdrawal requests on March 21, 22 and 23, have not heard anything from the casino since. Have contacted support who are just stalling - ignoring my emails and after a few reminders sending the same mail back, "Please note that it may take some time to process your inquiry, as we are currently experiencing a high volume of requests."

Have submitted a formal complaint today and hopefully will get some help in resolving these issues.

A real shame that they are trying to avoid paying out winnings like this, since otherwise it is a nice casino.

Hi there, really sorry to hear you’re going through this, waiting that long without clear communication, especially with such a big win, must be incredibly stressful.

It’s great that you’ve already submitted a complaint, and we’ll definitely do our best to help you move things forward and get some answers from the casino.

Just out of curiosity, did the casino mention anything about needing verification or say they were conducting an internal investigation? That’s sometimes a reason for delays, though they should be transparent about it if that’s the case.

Fingers crossed we can help you get this sorted soon. 🤞

Keep us posted if anything changes.

No, they did not mention anything. I even asked the live chat on how to submit KYC documentation, since I assumed they will ask for this, but the chat replied that it isn't necessary and if/when it will be, they will contact me. I logged in today and on the Verification page it still says: