MyEmpire Casino - γενική συζήτηση (σελίδα 9)

Hi, I don't know where you could report this specifically.

I wonder if there's any way you could get in there and delete the number or send them an email asking them to stop doing this. Can't you block the number they're sending it from? 

Καζίνο "My Empire";

Παραπλανητικά παιχνίδια μπόνους, κακή υποστήριξη και ανησυχίες για την ασφάλεια

Κέρδισα ένα μπόνους 20€ στο λεγόμενο παιχνίδι "Crab" στο Empire.

Η αρπάγη οδηγήθηκε ορατά με ακρίβεια πάνω από την τρύπα και απελευθερώθηκε με τέτοιο τρόπο ώστε το καβούρι να πέσει σκόπιμα δίπλα της. Αυτό φαινόταν σαφώς ότι είχε χειραγωγηθεί.

Στη ζωντανή συνομιλία, δήλωσαν απλώς ότι δεν ήταν «κανένα λάθος» και «καμία νίκη».

Όταν ζήτησα μια τεχνική εξήγηση, η συζήτηση απλώς τερματίστηκε.

Γνωρίζω ότι πολλά διαδικτυακά παιχνίδια αποφασίζονται από την πλευρά του διακομιστή.

Αλλά αυτή η οπτική αναπαράσταση είναι παραπλανητική και απατηλή για τους παίκτες.

Επιπλέον:

Η Αυτοκρατορία έχει ήδη χακαριστεί. (Bonus Crab)

Ακόμα και αν η πλατφόρμα δεν είναι ασφαλής, θα πρέπει κανείς να αμφισβητήσει σοβαρά το πόσο αξιόπιστα είναι στην πραγματικότητα τα παιχνίδια και η αμεροληψία τους.

Μη συνεργατική υποστήριξη, έλλειψη καλής θέλησης, έλλειψη διαφάνειας. (Οποιοσδήποτε μπορεί να αντιγράψει και να επικολλήσει)

Δεν είναι πλέον αξιόπιστος πάροχος για μένα. !!! Προσοχή!!!

Δεν θα παίζω πλέον εκεί από εδώ και στο εξής.

Έκανα ανάληψη 500. Υποτίθεται ότι έπρεπε να περιμένω 3 μέρες, αλλά τα κατέθεσαν σε 2. Έχω άλλη μια σε εξέλιξη. Ας δούμε αν θα παραδώσουν στην ώρα τους. Υποτίθεται ότι θα τα καταθέσουν αύριο, Δευτέρα, και θα σας ενημερώσω. Είναι αλήθεια ότι η εφαρμογή με κάνει λίγο να νιώθω άβολα γι' αυτό.

Hi, if you've been waiting two days for a withdrawal, I think that's pretty good and not too long at all. There are many casinos where you’d have to wait much longer, so I’d be happy if it only took a few days.

You’ve already received two withdrawals, and now you’re waiting for the last one.

Be sure to let me know when that happens and whether you received everything you were supposed to.

Good luck.🍀

Το παρέλαβα σήμερα το πρωί. Χρειάζονται 3 ημέρες.

Well, good news. 🙂

I'm pleased you got your money. Sometimes, patience is important in cases like this.

3 days would be perfectly fine for me. 🙂

Have a great day.

Καλημέρα,

Είμαι μέλος του My Empire εδώ και πολύ καιρό και ήθελα να ρωτήσω γιατί τα μπόνους μου δεν λειτουργούν. Δεν λαμβάνω πλέον μπόνους κατάθεσης, δεν μπορώ να κατασκευάσω τίποτα στην πόλη μου και όταν πιάνω κάτι με αντικείμενα μπόνους, δεν πιστώνεται. Όλα τα μπόνους φαίνεται να είναι χαλασμένα. Μπορείτε να με βοηθήσετε να επιλύσω αυτό το πρόβλημα;

Hello, this question would be better suited for the casino. Have you asked them why this is the case? I know that sometimes a casino may choose not to offer bonuses to a player simply because they decide not to. And the casino is entitled to do so. So it might be a good idea to find out what’s behind it, whether it’s an administrative decision or some other issue.

Μπορείς απλώς να απενεργοποιήσεις τα μπόνους μου;

I don't represent the casino, so unfortunately I can't do that, but they have to do it.

Dear Casino Guru Team,

I am writing to file an official complaint against MyEmpire Casino regarding a serious technical issue/glitch that occurred while I was playing the slot game "5 Lions Megaways" by Pragmatic Play.

During my gameplay, the game displayed a massive win/jackpot screen. However, right at that exact moment, the game froze/glitched, and the winnings were never credited to my casino balance.

I immediately contacted MyEmpire’s customer support, presenting them with clear video and photographic evidence of the winning screen and the glitch. Unfortunately, their support team dismissed my claim without providing any technical justification or a detailed game log (Round ID), simply stating that "I did not win anything."

I have fully preserved the video and screenshot evidence showing the exact moment the big win/jackpot animation appeared and the subsequent freeze. Since the game outcome is determined on the provider's (Pragmatic Play) servers before the visual animation completes, I am confident that the server recorded this win.

I kindly request your mediation to compel MyEmpire Casino to thoroughly investigate this specific spin with Pragmatic Play and credit the corresponding winnings to my account.

Thank you for your time and assistance.

Hello, thank you for sharing your situation with us. It certainly sounds like a frustrating experience, especially if the game froze at the moment the big win was displayed.

If there really was a technical glitch, I don't think the casino should simply dismiss your claim without a proper investigation. Since you have video and screenshot evidence, I believe the casino should forward the case to the game provider so they can review the game logs and determine exactly what happened during that round. They should then provide you with a clear explanation based on the provider's findings, rather than simply stating that there were no winnings.

I think submitting a complaint is the right step in this situation. Our complaint team will contact the casino and ask them to investigate the incident properly. Hopefully, they'll obtain a response from the game provider so it can be clarified whether this was a genuine technical glitch and, if so, whether you're entitled to the winnings.

I hope the case can be resolved in your favor, and if the win is confirmed, I sincerely hope you'll receive the payout you deserve.🙂