CrownPlay Casino - γενική συζήτηση (σελίδα 10)

Hi, I wanted to ask you if you have contacted them to follow up on the fact that you see it differently. If they told you it was OK, I would obviously try to believe it, but I'm sure you've recorded everything they've written to you in case of any problems. Did you tell them that you wanted it to come back to you as you entered it, and is that what is going to happen? 

Hi guys, won $6763 and I understand withdraw is max $750 at a time, but the first $750 withdraw was done on the 19th of December. Still pending, can anyone help ?

That has been pending for quite a long time, really.

Is your account fully verified there, or were you asked to go through it first?

Our complaint team will review your complaint soon and inform you what to do next. Please stay put.

Hi, it says that ‘my account does require verification. Enjoy our games’

So do I understand correctly that it needs verification? Did the casino also ask for documents? 

I have a little feeling that from what followed after the sentence with verification and therefore, enjoy your games, it was more like you don't need verification. 

Could you clarify that for me, please? 🙂

Yes, clearly states that my account ‘does not require verification, enjoy our games’

attached

I thought so too. Okay, and you still haven't got the money? If not, our team will try to help and Nick is a resolver, so I believe it will be resolved soon. 

Nope, still nothing. They keep saying there is a delay…

hopefully resolved soon.

Oh right, classically, Then although I hate to say it, we'll just have to wait.

Έχω 3 αναλήψεις από crownplay οι οποίες εκκρεμούν πάνω από 2 βδομάδες!Τι μπορώ να κάνω;Έχω μιλήσει άπειρες φορές μαζί τους και όλο λένε ότι θα προχωρήσουν σε πληρωμή αλλά δεν το κάνουν ποτέ!

Hi Artemismnr,

my first withdraw of $750 AUD took 25 days. They eventually do proceed with payment, just takes a very long time. It’s going to take me nearly all year to withdraw 6800 AUD.

they only allow $750 AUD withdraw at a time.

good luck

Hey, is that all they told you? I mean, that's quite a bit if you've been waiting two weeks for the money. I also see that the player is describing his experience to you, so it might take some time. But I would definitely go ahead and open a complaint on this link with us because two weeks is exactly the time we give casinos to resolve this process. 

I would also like to ask you a follow-up question, did you play with any bonus?

Ναι έπαιξα με 5€ μπόνους που μου έδωσαν και τα έκανα 400!Μετα από 5’ τα 375€ εξαφανίστηκαν και έμειναν 25€ που δεν αντιστοιχούσαν σε μπόνους πλέον!Οποτε έπαιξα με αυτά και κέρδιδα 1,280€!Δεν έχουν καταθέσει τίποτα!Πως προχωράω σε καταγγελία παρακαλώ;Ναι οι μόνες απαντήσεις που δίνουν είναι ότι τα χρήματα μου είναι ασφαλής και ότι προωθούν το αίτημα στο αρμόδιο τμήμα για να μπω σε προτεραιότητα!Ποτε δεν γίνεται όμως!Η πρώτη ανάληψη είναι εκκρεμείς από 19/01/25!

Γεια σας, βρίσκομαι σε μια πολύ δυσάρεστη κατάσταση στο Crownplay. Οι πρώτες αναλήψεις ήταν επιτυχείς, τώρα αντιμετωπίζω προβλήματα από τις αρχές Δεκεμβρίου:

• στις 12/03/24 έκανα αίτημα ανάληψης 185,00€ και στις 30/12 μου είπαν να το ακυρώσω και να κάνω ξανά το αίτημα μιας και είχε περάσει πάρα πολύς χρόνος?
• Στις 12/01/25 έκανα ένα επιπλέον αίτημα ανάληψης 395,00 € (όλα τα χρήματα που έχω στον gaming λογαριασμό μου) και μέχρι σήμερα δεν υπάρχει πίστωση.

Μου απαντούν πάντα με προκαθορισμένες προτάσεις χωρίς ποτέ να καταλήξουν σε λύση. Υπάρχει κάποιος άλλος στην ίδια κατάσταση;

Sure, thanks for the reply. At first I thought the problem was that the bonus has a maximum cashout, so that's why you only have 25 left. On the other hand, once the bonus is over, everything should be fine. 

As for the complaint, please use this link and you can open it here. We will try to help, but I would be happy if the casino would respond and let you know more and, most importantly, send you the money. 

I will keep my fingers crossed.🤞

Hi, I'm sorry for the situation you're in. 

As far as help is concerned, I've seen that you've already managed to open a complaint, so we'll try to assist you. 

What did the casino say to you about the withdrawals taking so long? I guess it wouldn't be enough that I have to re-enter my withdrawal after a month of waiting for my money. 

I'll wait for an answer in the meantime.

Απαντούν με δικαιολογίες λέγοντας ότι το οικονομικό τους τμήμα δουλεύει 7/7 και έχουν πολλές αιτήσεις ανάληψης και γι' αυτό δημιουργούνται οι καθυστερήσεις. Με καλούν να περιμένω λέγοντας ότι το αίτημα ανάληψης προχωρά και δεν βλέπουν κανένα είδος αποκλεισμού.

Yeah, sure. I would say that a delay for this reason can happen and the casino can have a lot of withdrawals. But I don't think it should take up to a month and that would be unimaginable for me. So now we will wait and see how the complaint moves forward and hopefully we will be able to help. 🙂

Εμένα χθες μου έκαναν κατάθεση και τα 1.280!Απλα η τράπεζα μου δεν δέχτηκε τα άλλα 500 και έτσι ακυρώθηκαν οπότε τα ζήτησα ξανά ανάληψη!Βεβαια θα μπουν σε 20 μέρες πάλι απ ότι βλέπω αλλά οκ έκαναν την κίνηση οπότε το θεμα έκλεισε!