Hello, i also have won a huge amount of money, i could withdraw small amounts, but when i tried to withdraw more, they asked me to send documents, it has only been 3 days now, and after rading these reviews i kinda gave up hoping that they will send me the money. But there is one thing i hope you can help me with: Can you double check their license? Because i checked on Curacao egaming websites, and it was not found. I thinking that they dont operate a legal license, and they are lying about having a license from Curacao.
here you can search on their website: https://www.curacao-egaming.com/public-and-players/authenticity
Or is there any other way to find out what license they have? i mean with evidence.
One more thing, do you think opening a legal case against them is an option? I men if there is a chance i would take it because i won too much money, and its worth trying.
Hello,
It's normal that you must verify yourself/your account in order to receive those winnings. This part is ok.
It may take more than three days.
To the license now:
You can check it by the verification logo placed on the bottom of the casino's page.
The unique link most probably only works while accessed from this direct source. You can see that the link consists of a validator:
I think that you should complete the KYC procedure first if the winnings are not processed within 14 full days (just keep in mind that a huge amount can be divided into several payouts), you should submit the complaint:
https://casino.guru/complaints
The licensing authority is the last resort option, give us a chance to help you.
