My experience with the casino's customer support left much to be desired, and it often felt like the policies they relied on were more important than doing what's right for the customer. Their overall approach in terms of ethics and values as a company left me unsatisfied, and I didn't find them to be particularly customer-friendly.
One of the issues that stood out was their handling of errors. There were instances where they over-refunded my account but failed to rectify it until an opportunity arose to potentially withhold my winnings. After waiting for three days for a withdrawal approval, it was disheartening to see them intentionally process it out of order, approving the second request before the first. This appeared to be a retaliatory move following their initial error, which seemed unprofessional.
What added to the confusion was their denial of the withdrawal request made first, even though it had been chat-verified to have met the wagering requirement. Instead, they opted to approve the second request, which had not met the requirement. However, I was confident that both accounts had fulfilled the requirements.
In summary, it was evident that the support team's handling of the situation could have been more responsible and customer-oriented. The casino's approach to resolving issues and errors left me with concerns about their commitment to transparency and fairness. I believe they create fake profiles to give false reviews hence is why their rating is extremely high for having the worst casino experiences here and their sister sites.
One of the issues that stood out was their handling of errors. There were instances where they over-refunded my account but failed to rectify it until an opportunity arose to potentially withhold my winnings. After waiting for three days for a withdrawal approval, it was disheartening to see them intentionally process it out of order, approving the second request before the first. This appeared to be a retaliatory move following their initial error, which seemed unprofessional.
What added to the confusion was their denial of the withdrawal request made first, even though it had been chat-verified to have met the wagering requirement. Instead, they opted to approve the second request, which had not met the requirement. However, I was confident that both accounts had fulfilled the requirements.
In summary, it was evident that the support team's handling of the situation could have been more responsible and customer-oriented. The casino's approach to resolving issues and errors left me with concerns about their commitment to transparency and fairness. I believe they create fake profiles to give false reviews hence is why their rating is extremely high for having the worst casino experiences here and their sister sites.
- Can’t think of one
- Game payouts are poor
- 3Day withdraw approval period
- After 3 days then you have 48 more hours
- 5 business day withdraw time frame
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