After investing over $2 million dollars into Bitcasino over more than four years, I’m compelled to share my deeply disappointing experience. This isn’t just a negative review; it’s a warning to fellow crypto gambling enthusiasts about the predatory practices that have come to light.
Bitcasino advertises itself as a crypto-forward platform, but their actions reveal a stark contradiction. Their rewards system is fundamentally flawed: while you deposit in Bitcoin, rewards are calculated in Euros and then converted back into Bitcoin. This unnecessary conversion exposes players to potential losses due to fluctuating exchange rates, undermining the stability that crypto gamblers often seek.
Even worse, recent events have revealed a new low in their treatment of players. After raising legitimate concerns about their cashback calculation method—where cashback withdrawals are counted against future cashback calculations, effectively penalizing players for using their earned rewards—I decided to file a formal complaint with the Curaçao Gaming Control Board (GCB). In response, Bitcasino took the shocking step of suspending all my rewards and bonuses, a clear act of retaliation. This kind of punitive action against a player who simply sought fair treatment is both unprecedented and alarming.
Cristina, the Head of VIP, not only dismissed my concerns but also brought up irrelevant statistics about my profits and losses to distract from the actual issue. Her approach was condescending and defensive, reflecting a total disregard for genuine player feedback. This is the second time this year I have received such a hostile and dismissive response from her.
Moreover, Bitcasino’s so-called "loyalty" system is a joke. Despite depositing millions of dollars over the years, I’ve been met with nothing but frustration. They offer meager bonuses for initial deposits and have no meaningful loyalty program in place. They fail to recognize continued play or substantial investments made by players, effectively encouraging you to cash out immediately rather than fostering a long-term relationship.
Their customer service is equally disappointing, marked by impersonal, canned responses that take days to arrive. It’s clear that Bitcasino has little interest in addressing legitimate concerns, leaving players like me feeling disrespected and unheard.
Bitcasino is completely out of touch with what modern crypto gamblers expect. Their convoluted rewards system, retaliatory behavior, disregard for player loyalty, and abysmal customer service create a profoundly unsatisfying experience. In a competitive online casino landscape with far superior options available, Bitcasino’s predatory practices make it a place to avoid. My advice? Take your hard-earned cryptocurrency elsewhere—you deserve far better.
Bitcasino advertises itself as a crypto-forward platform, but their actions reveal a stark contradiction. Their rewards system is fundamentally flawed: while you deposit in Bitcoin, rewards are calculated in Euros and then converted back into Bitcoin. This unnecessary conversion exposes players to potential losses due to fluctuating exchange rates, undermining the stability that crypto gamblers often seek.
Even worse, recent events have revealed a new low in their treatment of players. After raising legitimate concerns about their cashback calculation method—where cashback withdrawals are counted against future cashback calculations, effectively penalizing players for using their earned rewards—I decided to file a formal complaint with the Curaçao Gaming Control Board (GCB). In response, Bitcasino took the shocking step of suspending all my rewards and bonuses, a clear act of retaliation. This kind of punitive action against a player who simply sought fair treatment is both unprecedented and alarming.
Cristina, the Head of VIP, not only dismissed my concerns but also brought up irrelevant statistics about my profits and losses to distract from the actual issue. Her approach was condescending and defensive, reflecting a total disregard for genuine player feedback. This is the second time this year I have received such a hostile and dismissive response from her.
Moreover, Bitcasino’s so-called "loyalty" system is a joke. Despite depositing millions of dollars over the years, I’ve been met with nothing but frustration. They offer meager bonuses for initial deposits and have no meaningful loyalty program in place. They fail to recognize continued play or substantial investments made by players, effectively encouraging you to cash out immediately rather than fostering a long-term relationship.
Their customer service is equally disappointing, marked by impersonal, canned responses that take days to arrive. It’s clear that Bitcasino has little interest in addressing legitimate concerns, leaving players like me feeling disrespected and unheard.
Bitcasino is completely out of touch with what modern crypto gamblers expect. Their convoluted rewards system, retaliatory behavior, disregard for player loyalty, and abysmal customer service create a profoundly unsatisfying experience. In a competitive online casino landscape with far superior options available, Bitcasino’s predatory practices make it a place to avoid. My advice? Take your hard-earned cryptocurrency elsewhere—you deserve far better.
- Lots of games
- Many providers
- Nearly instant cash outs
- Rewards system is a joke and doesn’t reward loyalty or wagering
- Rigid illogical casino structure in terms of rewarding play
- Incompetent customer support
- Only deposits are rewarded not wagering
- Retaliatory Actions taken against players
- Players concerns are dismissed
