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You can play here only if you have a lot of time and patience for the BS that this casino will put you through. If the dictionary had the definition of the word Scamscino then this casino would be a perfect target to attribute this word. Sure, the initial free bonus is enticing. But do you really want to play that high of a wager requirement? If yes, then let's say that you miraculously made that requirement. Awesome, let's go withdraw this baby. It's pretty standard for casinos to limit withdrawals from no deposit bonuses to 100-200 dollars. But this casino is adamant on charging you a 30 dollar fee to cover a made up expense that does not exist. Ok... let's withdraw 70 dollars. You try to do KYC with them and initially the customer support seems attentive. But with each visit to talk to them. You begin to realize a common theme. They state that because you have not deposited, that THEY the customer support cannot access your account to help you out with KYC. Thus, you are locked into slow email correspondence with katbankingassist. This casino then requires you to send them the same document multiple times stating that they didn't receive it. When you send a document sometimes you get a automated reply from their email system but this doesn't say anything. However it does indicate that it was received by them. After sending the same documents to them multiple times I got fed up with their BS and decided that arbitration is the only way to make this casino move in the right direction. This was the right move as I was finally paid out almost 3 months later after I first started their arduous KYC procedure. The folks at Casinoguru did their best to mediate the situation and they were able to make them move. However, even this was delayed with Kat waiting to the last day of each 7 day reply to get something done. Also stating that I needed to send them withdrawal info like btc wallet when I already gave it to them 3 times. I would have been happy if they even said that they were tight on funds or were waiting for BTC price to increase before paying me out. Overall this casino is deceitful. I cannot state that this is incompetence because their whole system is created to make the withdrawal procedure painful so the player gives up and plays with their winnings. I urge all players thinking about depositing to refrain from supporting this type of business. Heed to all warnings of other players. I can only recommend people to play here if their sole purpose is to use the free chip to try and make this casino lose a little bit of money.
- Large no deposit bonus
- That no deposit bonus has a gargantuan playthrough
- Delays KYC procedure and withdrawal on purpose
- A non depositor cannot get standard help from live support. Thus incentivizing the player to deposit to get help from support. I highly recommend you not to deposit.
- If I didn't seek arbitration, then who knows if and when this withdrawal would have happened.
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