Hi Jaro,
Absolutely, Jovan can request a withdrawal and it will be processed and paid as soon as possible.
Understandably we have reduced staff during the holiday period and so does the payment processors.
Thank you for your time.
The way they have responded to me is by them saying to me that they suggest to me to use crypto as a currency for my account, so what they are saying is I withdrew on 19.12.2023 2500 at 7:30 pm, and than I done another 1700 on Wednesday on 20.12.2023 at 5:55am, and this week I done it on Wednesday, trying to tell me that next available date to perform the withdrawal, will be 30th UTc. So that means it will be 30th December here in Australia which is 11 days after 19th which is actually the first date barber. So they didn’t resolve anything last email they sent to me was them telling me as YOU CAN SEE THAT I WONT BE ABLE TO MAKE ANY TRANSACTIONS UNTIL 30!!! So I than went ahead yesterday at 7:30 pm and placed request for same 2 payments I done for a week earlier, FULL 7 days in between each other.
I AM NOT SPREADING MISSLEADING INFORMATION, THATS what you are doing, telling me one thing over email, than on this site act all nice and be polite, so since yesterday Thursday about 5 pm and last week I have recieved the funds in my bank account by Thursday 2pm buddy. And that’s in literally 12 hours from now on, and my payment hasent been made. So what am I supposed to do?
as you can see in the photo this is the last email I have from them which is them going around saying I am spreading lies and that you guys don’t appreaciate lies, I been lied to for a whole 24 hours for no reason trying to make me loose my winnings on purpose, last week at this time my payments we’re both processed and paid out and I had the money inside my bank account on 21st December 2023 and you gonna have all this recorded.
NOW THEY GOONG ON AROUND MAKING EXCUSES, this is them being helpful, telling you to go to use crypto , to wait till 29UTC TRYING TO BE MANIPULATED IS THE WORSE FEELING IN THE WORLD, now they are saying I can request withdrawals and it will be processed today,
DO THEN THEY CANCELED THE WHOLE WITHDRAWAL FROM YESTERDAY, credited money back to my playing account to make me keep playing and loose as I have made 10k from 180 deposite. This is absolutely unacceptable experience especially to someone that has regularly weekly for past year and bit worked their buts off. And now that I have nice win they try to scam me out of winnings.
by what ever margin you want to measure my success and I have made it somewhere somehow but I am glad this happened now resther than once I have built my community for them to witness this.
they said please request a withdrawal and it will be processed ASAP , it’s Thursday 2:19 am and last week at this time in 10hours from now I got paid , this week my requests are still unprocessed at this time I can cancelled them. So can someone please process my requests so that I can make sure I get paid before the weekend please.
THIS IS THEM TRYING TO TELL ME THAT I CAN WITHDRAW AND IT WILL BE PROCESSED ASAP now it’s been over midnight and it’s 2:24 am on Thursday. And as yous can see on my account my payments haven’t even been processed by them yet. So they are doing everything they can not to pay me money, you can see on photos my bank account and that I received 4200 on 21st of December 2023, which even if we go by what they are trying to say, is 28th is 7 days, no matter where in world you live, so if I performed a withdraw for 2500 last week at 7:19 pm and did same thing week later on same day but at 9:20 pm.
NOTHING IS BEING SORTED THEY BEEN IGNORING MY EMAILS SINCE LAST TIME THEY SPOKE TO ME WHIHCH WAS THEM SAYING TO ME THAT THE NEXT AVAILABLE DATE FOR ME TO MAKE WITHDRAWAL IS 29TH UTC, WHICH MAKES NO SENSE SINCE I RECIVED THE FUNDS INTO MY AUSTRALIAN BANK ACCOUNT ON 21ST OF DECEMBER JUST BEFORE 2PM IN AUSTRALIA TIME, NOW IS 4:03 AM THURSDAY AND THEY STILLL HAVENT PROCESSED MY WITHDRAWING REQUESTS AND HAVE BEEN IGNORING ME AND NOT RESPONDING TO EMAILS EVER SINCE REPLYING HERE, IF THEY DONE THEIR JOB I WOULD OF HAD MY ONEY BY END OF THE WEEK AND I WAS ABLE TO FULFIL MY PROMISE TO MY KID THAT I HAVENT SEEEN IN 5 MONTHS.
THEY DID IT ON PURPOSE AS I SAID BEFORE THIS ISNT FIRST TIME THEY DO THIS TO ME BUT PRVIOUSLY I DIDNT CARE ABOUT THE FUNDS SO ONCE THEY WILL CANCEL MY REQUEST I WILL GETUPSET THAT I NEED TO NOW WAIT FOR WEEKEND FOR WHOLE PROCESS TO HAPPEN AGAIN SO I WOULD END UP LOOOSING MY WITHDRAWAL REQUESTS SINCE THEY WOULD CREDIT IT BACK TO MY VIPER SPIN ACCCOUNT WITH EXCUSES THAT ARE INVALID LIKE AMOUNT EXCEEDED WHEN YOU PEOPLE CAN CLEARLY SEE ALL THE TRANSACTION TIMES AND DATES IN MY PHOTOS.
AGAIN ATTACHING PHOTOS TO SHOW YOU THAT I HAVE DONE EVERYTHING CORRECT ON MY END AND THAT ALL THEY ARE TRYING TO DO IS SCAM ME OF MY WINNINGS BY MAKING ME LOOSE IT, BUT IT WONT HAPPEN CAUSE I HAVE 5 YEARS OLD THAT HASENT SEEN HER DAD IN 5 MONTHS AND I PROMISED HER OVERNIGHT NEW YEAR STAY WITH ME AND TO TAKE HER TO DO ANYTHING SHE WANTS.
NOW THEY ARE SAYING I AM ABLE TO REQUEST A WITHDRAWAL AND IT WILL BE PROCESSED ASAP AND I WILL GET THE FUNDS BUT EVER SINCE THE RESPONSE HERER I SENT EMAILS TO THEM AND NOT SINGLE ONE WAS REPLIED TO WHILE MONEY IS STILL NOT PROCESSED BY THEM AS I AM STILL ABLE TO CANCELL THE REQUESTS MY SELF IN TRANSACTION HISTORY, HAVE THEY DONE THE JOB RIGHTFULLY IN NEXT 10 HOURS I WOULD OF HAD MONEY IN MY ACCOOUNT WHICH IS 7 DAYS AND 3 HOURS PAST THE TIME I GOT PAID LAST WEEK THURSDAY 2PM ASUTRALIAN TIME,NOW IS 4:09 AM THURSDAY AUSTRALIAN TIME AND MY WITHDRAWALS ARENT EVEN PROCESSED YET
I understand that if the casino tells you that you can withdraw without any problems as it was yesterday and nothing has happened with the withdrawal so far, it will frighten the player. But is the withdrawal still at the same stage ? Nothing has changed ? I thought if the casino said you could withdraw, everything would be processed. Can you let me know where you stand now?
I'll be waiting.
Definitely just making drama for the sake of it, and spamming everything everywhere.
Theres been zero issues for Jovan, he’s just melodramatic as usual (we are used to him) constantly complains about being a extremely large streamer not getting deals with Viper Spin but has a max viewing capacity of 2 people.
Sorry for the issues Jaro, but we do have Jovan complaining daily for the past year.
the process has moved a step and yesterday after me having to beg them to process my withdrawal once i saw someone from Viper spin writting on here that I am able to make withdrawals I had to wait for wednesday 10:30 am for them to process my payment telling me i am lucky as hey are doing it once off for me, this is such an roberry when the casino can get to make the rules and change the way they pay people out.
and as of for the reply by them I did ask for sponsorship and I just started streaming 2 months ago and 2 viewers max per stream is again another lie by them, have I asked for sponsorship and what it takes to become affiliate YES i did but thats because i saw that i can get people attention and also since i am from australia and online gaming is kinda ass here me finiding the right casino for australian people is a very big plus for Viper.spin. I have asked for code like stake would give out as i told them i have number of peopleasking where i play on so whats the point of me reffering people to viperspin casino without me at least having an sign up code which of course they refused, I spent 38k of my own money in just over a year of having account and my weekly withdrawal limit was at first 3200 and for 38 k of my own money they have increased ,y withdrawing limit only once and been ignoring that question ever since.
this is online casino guru not a place where casino reps come to speak bad about players, I am happpy for them to share whatever it is that they might think is in their benefit, but i can tell you I am not complainer I streamed and I decided to start doing it fulll time but these people unless you are already established with over 10k viewers they wont support you in any way, where with stake i was able to obtain the signup code based only of my kick.com account activity, where i am doing over 180 hours a month streaming gambling.
so its for you to make decision, yesterday when i told them to please process my payment ASAP so tha i can get it before weeekend and newyears, as i told them last week they processed my payments on wednesday afternoon and i had money in my bank account on thursday next day, you know what htey said to me? YOU ARE VERY LUCKY, that was their response to me trying to be polite and get them to process my request once someone from Viperspin has said on here that i will be able to do withdrawal and it wil be done ASAP.
I did have numerous of times of going back and fourth with them and but it was never to this point, also you can see on my first post that i said I havent had anyproblem with viperspin in over a year of having account until today, so I am clean towards them, there is no reason they should of cancelled my original withdrawing requests as its Thursday and its 10:09 pm here last week 8 hours ago I have already beeen paid by them, and this week we are entering friday now and they tried to tell me I exceeded my limit in withdrawing.
I am not an idiot and i know how things work I have knowladge and I read about things i take interest in. They saw I won 10k from 180, first withdrawal went smooth as hell, but than once i didnt use my account for a week and i waited 7 days to make requests again and than they cancel it for a lie reason that is very upsetting and especially once we are approaching holidays season and when having etra 4200 would mean a world to my daughter. I am sorry for making they loud noises but I still havent been paid even tho 7 days and 8 hours ago i have been paid 4200 first time, now I am praying to God that my money lends into my bank account by end of tomorrow which if it doesnt weekend is coming here and I am stuck with no extra 4200 that i should of already had cause I have timed everything to perfection.
LOOK WHAT THEY HAVE DONE TO ME THEY HAVE CANCELLED MY WITHDRAWAL REQUEST AGAIN AFTER PROCESSING IT YESTERDAY FOR PAYOUT
SO THIS IS JOVAN MAKING DRAMA FOR NO REASON??? THIS IS AFTER THEY HAVE PROCESSED MY PAYMENT LAST MORNING HERE, SO YOU CAN SEE THAT I AM NOT MAKING THINGS UP THEY DO NOT WANT TO PAY ME OUT MY WINNINGS.
Is your capitals broken? Can you please just stick to your complaint ticket because dealing with this in two places is incredibly frustrating.
THIS WAS SENT TO YOU GUYS YESTERDAY AFTER SOMEONE ON HERE SAID I CAN MAKE REQUESTS AND IT WILL BE PROCESSED ASAP, WHICH WAS DONE BUT NOW IT WAS CANCELLED BY YOU GUYS AGAIN FOR NO REASON SO NOW THERE IS NO WAY IN THE WORLD I WILL GET MY FUNDS IN TIME FOR NEW YEARS.
so this was sent to them once i got my withdrawals processed and I was able to see it on my end , i just checked my viper spin account and they have again canelled my withdrawals and credited the money back into online accoount, so what do you people call this? someone being paranoid I dont think so
Jovan, your postal code is wrong.
This needs to be correct, as do all documents and information. Our team has fixed it for you and has approved your withdrawal. Accounting rejected your withdrawal as your information as usual is wrong… having to be edited yet again.
For such a "large" streamer you think you’d know the basics of what is involved.
I will no longer be replying on here, if you need help please use the complaint you’ve made on Guru as talking in three different places is quite frankly a waste of my time.
WHAT ARE YOU PEOPLE TALKING ABOUT??? WHAT KIND OF LIES ARE YOU USING TO MAKE OTHERS BELIEVE YOU?
NOTHING HAS BEEN APPROVED OR PAID OUT TO ME, YOU CAN SEE IT RUGHT THERE THAT NEW REQWUESTS I DONE YESTERDAY HAVE BEEN PROCESSED THAN REJECTED AND I HAD TO DO IT AGAIN RIGHT NOW FOR 4200 ALL AT ONCE SO STOP LYING TO PEOPLE.
MY DOCUMENTATIONS HAVE BEEN THE SAME SINCE THE FIRST WITHDRAWAL AND I NEVER CHANGED A SINGLE THING YET ANOTHER LIE THEY CAN JUST SAY AND USE IN THEIR DEFENCE.
THE MOST IMPORTANT PART IS THAT I AM SHOIWNG YOU THAT THEY ARE LYING AND THAT THEY ARE TRYING TO SCAM ME OF MY WINNINGS AND ITS ALL THERE SHOWN IN THE PHOTO.
You know what? I think you are more than welcome to submit an official complaint. I'm glad you managed to do that. It's the easiest way to find out the merits of this issue. I'd also like to say the capslock is not necessary; you have our attention, so please try to be reasonable.
For all players interested, the complaint is available right here
By the way, can you ensure the postal code is now correct?
I'd suggest you focus on passing the process rather than creating the show. Simply put, let's focus on the important part.
Brother I have performed a withdrawal 7 days ago with absolutely same settings, and no issues they are not good casino to play on and its alll lies and excuses not to get you paid out, now I have to cancel seeing my daughter until next week wednesday as its friday now and its public holidays on monday.
Appologies for caps but i am sure you could understand the frustration, thank you for reaching out
Thank you Radka, we have replied to all of his recent emails and also to the complaint on Guru more then happy to handle it there as usual 🙂.
Oh Jovan, you’re so delusional. You’ve always been paid out 🙄 accounting has explained everything to you as usual yet you don’t wish to accept or to listen. There’s nothing further myself or anyone here can tell you about when you’re in this state of mind.
You really think there’s an issue for us to pay $4,200 AUD out… I mean come on.
I am a father that has deposited 180 and won 10k, first 4200 came with no issues within 2 days all good no drama.
The drama started once i waited for the second withdrawal and i begged you guys to make it happen before weekend which was more than acceptable but all i got was disrespect and abuse.
Now I have a duty manager telling me they made a mistake and they are terrible sorry for inconviniance and i have you peope telling me things like this.
have a great day.
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