Wild Robin Casino - γενική συζήτηση (σελίδα 11)

MagdaD

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Jaro

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Well, I think that players who have self-excluded shouldn't be receiving this kind of material about bonuses and so on. On the other hand, this isn’t the first time I’ve seen this happen at a casino, so I’m not sure how these emails or messages are sent out. Maybe they go out to everyone registered at the casino, or to everyone who subscribes to a newsletter or wants to receive updates. I’d probably check to see if that’s the case. If the system can’t detect it, then I think that might be the cause.

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i understand but reopening the account after closing it due to the gambling problems without the knowledge of the ex Player it is not the good practice at all.

Jaro

MagdaD

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MagdaD

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Yeah right I know it's not ideal.

They shouldn't send something like that to players.

No, we have to wait for our team.

MagdaD

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Hello Jaro. Short update. Casino offered me a refund. I will wait for the payment and then I will close the claim🙂

Jaro

MagdaD

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MagdaD

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Well, I will be here for your next update. 🙂

Glad it got resolved in the end.

MagdaD

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Unfortunately after the message from Wild Robin about the refund nothing happener. They stopped responding the emails,they did not send the refund as well. Herę the claim as well is hanging from 28.03. So my happiness was premature unfortunately.

Jaro

MagdaD

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MagdaD

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So if they didn't give you a refund, Tomas will try to continue to resolve the whole case. For now, let's try to think positively. I believe that it will be resolved in a way that will have a good ending.

MagdaD

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Hello, Tomas as I see is on vacation and almost 3 weeks past and still my claim was not even addressed to the Casino…I haven’t received as well the refund. Is that possible to accelerate the actions?

Jaro

MagdaD

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MagdaD

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I would really like to speed this up, but unfortunately, that’s not possible. Tomas is on vacation until next week, so you’ll have to go by your own timer. I know it’s not exactly pleasant, but you need to stay calm even in this situation because he’ll continue to help you, even if it takes a little longer. 🙂

MagdaD

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I understand but it would be almost one month and bobowy turned even to Casino. Then Casino would have one week to reply. It is not proffesional help at all especially that it was prolong by Tomas before his vacation.

Jaro

MagdaD

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MagdaD

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As I said, I understand what you're talking about. On the other hand, situations like this do arise sometimes, and we have to be prepared for them or adapt to them.

MagdaD

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file I Wanted to give the update that for the last montu nothing changed. It pasted one month. Neither feedback nor refund received from WildRobin.Casino Guru as well still has not even turned to Casino.

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MagdaD

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Really?after 4 weeks I received THE SAME QUESTION if Casino gave me the refund and Tomas extended the case anorher 7 days!!!!

MagdaD

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file file Please analizę my case and see that nothing, completely nothing has been done from Casino guru side sińce 4 weeks.

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Jaro

MagdaD

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MagdaD

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I think the casino will be contacted now. I know it’s not pleasant, and I think the vacation and everything else have delayed things quite a bit. But we’ll have to wait a little longer, and I’m confident that everything will be fine and things will move forward.

Unfortunately, I don’t think I can say anything else at the moment.

MagdaD

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I really understand the vacation but if after two weeks Casino guru specialist ask AGAIN if the Casino refunded Where we have the buttom resolved and extends together 7 days after one month so sorry it is not helpful,this is a waste of my time.

MagdaD

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What did Tomas after one month. Nothing. This is a problem.

Jaro

MagdaD

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MagdaD

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Yes, that’s why I understand that this delay might have slowed things down a bit and we haven’t seen the desired results yet. But I believe that with the next response, things will move forward and we’ll see tangible results.

MagdaD

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After the other 7 days.Tomas is really slow…i had only positive experience with you, until now. 4 weels and Casino guru not even turned to Casino. When Tomas finally accept my 3 answers that nothing changes it would be 5 week!!!really? A little bit slow? What for is the buttom resolve ?i answered 3 time that nothing changed so give me the reason why he extended for the third time my answer!!??????

Jaro

MagdaD

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MagdaD

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Look, I've already explained to you why it was like that and what the reason was. I don't know what else to tell you, and I'm not going to go around in circles forever.

For now, you just have to wait, even though it's not pleasant. I can't support you any more than that.

MagdaD

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i know, but can you accelarate these 7 days for my reply? Please understand that I was waiting 3 weeks and now I have to wait another one only to confirm that the case is not resolved. I am only asking to shiftem this tineline, nothing more.

Wild Robin Casino - γενική συζήτηση (σελίδα 11)

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