I waited from 3/12/2023 to 16/12/2023 to withdraw my money but could not. I contacted their license provider antillephone and the casino mentioned that i did not make the right process to withdraw . They also mentioned that i did not enter an IBAN, but i was trying to withdraw to my mastercard , why would I input an IBAN?! In the entire process of trying to withdraw i did not see any place where i should put the IBAN. That’s why i want a video shot to show antiellephone that no IBAN is required and they purposely ignored my withdrawals for 2 weeks. If i get this video, license provider might refund me the money
The casino permanently closed my account so i cannot do the video shot by myself.
Well, I think if you lost your money and now you're going to try to prove the truth, it's going to be tough. Especially with this license. When you didn't see any IBAN there, did you communicate with the casino what they are talking about ? You always have to be patient and ask if there are any issues and of course some alternative if you couldn't withdraw with your card.
Also, when you file a complaint, it is best not to do anything with the money because if it turns out like this, it is impossible to help. 😕
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