Αρχική σελίδαΦόρουμΚαζίνοTsars Casino - γενική συζήτηση

Tsars Casino - γενική συζήτηση (σελίδα 2)

πριν από 11 μήνες από Anonymized713
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5.297 προβολές 53 απαντήσεις |
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πριν από 9 μήνες

I waited from 3/12/2023 to 16/12/2023 to withdraw my money but could not. I contacted their license provider antillephone and the casino mentioned that i did not make the right process to withdraw . They also mentioned that i did not enter an IBAN, but i was trying to withdraw to my mastercard , why would I input an IBAN?! In the entire process of trying to withdraw i did not see any place where i should put the IBAN. That’s why i want a video shot to show antiellephone that no IBAN is required and they purposely ignored my withdrawals for 2 weeks. If i get this video, license provider might refund me the money

The casino permanently closed my account so i cannot do the video shot by myself.

πριν από 9 μήνες

Well, I think if you lost your money and now you're going to try to prove the truth, it's going to be tough. Especially with this license. When you didn't see any IBAN there, did you communicate with the casino what they are talking about ? You always have to be patient and ask if there are any issues and of course some alternative if you couldn't withdraw with your card. 

Also, when you file a complaint, it is best not to do anything with the money because if it turns out like this, it is impossible to help. 😕

πριν από 7 μήνες

Worst casino I ever played. Everything is ok untill you win something and it comes to withdrawals. They have 99 excuses to keep waste your time and not to pay. "Payment is made wait 3 days" "Oops, payment provider error, we will contact them" Contacting for X days. Im waiting for 5 withdrawals 10 days yet, and still same story. They are a scam, support manager is tragic

πριν από 7 μήνες

Anyone knows a way to sue them legally or by court? They scammed me with $3,000 and as a Palestinian , this amount would completely change my life.

i already contacted their license antiellephone , the worst license in history, and they replied once only and took the casino’s side and closed the case without any explanation

πριν από 7 μήνες

Where to contact their license?

7ensteps
πριν από 7 μήνες

Complaints@gaminglicenses.com

πριν από 7 μήνες

Worst casino I ever played. Everything is ok untill you win something and it comes to withdrawals. They have 99 excuses to keep waste your time and not to pay. "Payment is made wait 3 days" "Oops, payment provider error, we will contact them" Contacting for X days. Im waiting for 5 withdrawals 10 days yet, and still same story. They are a scam, support manager is tragic

πριν από 7 μήνες

Hi, I see you've been waiting for the withdrawals for a while. I also noticed that you've managed to lodge a complaint and Veronika told you in it that we give casinos 14 days to sort out everything they need. If that doesn't happen and you don't have the money, then our team will intervene and contact the casino. 

However, I'm sorry if you keep getting another reason why you don't have the money yet, because it's definitely not nice and it shouldn't be like this. Have you already verified your account here or did the casino not need any documents from you ? 

Έγινε επεξεργασία από τον συντάκτη πριν από 7 μήνες
πριν από 7 μήνες

Anyone knows a way to sue them legally or by court? They scammed me with $3,000 and as a Palestinian , this amount would completely change my life.

i already contacted their license antiellephone , the worst license in history, and they replied once only and took the casino’s side and closed the case without any explanation

πριν από 7 μήνες

Hello, according to what I saw you decided to lose the money in the casino, so I don't know how they should help you when you did that. I'm sorry, of course, but it's hard to sort things out in cases like this. 

However, when you contacted the licensing authority, what answer did you get ? 

Jaro
πριν από 7 μήνες

I waited 2 weeks and they kept saying "nothing wrong and withdrawal should be fine"! At that moment i knew that they were no hope of getting my winnings , so i gambled them and lost .

the license asked for evidence and I sent them on January 2024. 4 months passed and the license never replied back

Jaro
πριν από 7 μήνες

What they asked lately after days of withdrawal atempts, is bank statement to prove that I did not get the money. I gave them, and now they said that they are contacting their payment provider, to know what went wrong from their side. I keep getting asked to wait. No other documents asked, I have my account verified a month ago or so.

When i were loosing, and got some minor winnings, withdrawal seemed to work good.

After few winning sessions, problems started.

πριν από 7 μήνες

I waited 2 weeks and they kept saying "nothing wrong and withdrawal should be fine"! At that moment i knew that they were no hope of getting my winnings , so i gambled them and lost .

the license asked for evidence and I sent them on January 2024. 4 months passed and the license never replied back

πριν από 7 μήνες

Oh yeah, so I thought the authority gave you some kind of normal answer and closed the case. 

Regarding the fact that you waited 2 weeks, I know that it is not easy at all and every player would like to have the money in his account as soon as possible. If such things happen, you have the option to file a complaint with us as you had, and wait until the team has done everything they can. 

I'm sorry how it ended. 

πριν από 7 μήνες

What they asked lately after days of withdrawal atempts, is bank statement to prove that I did not get the money. I gave them, and now they said that they are contacting their payment provider, to know what went wrong from their side. I keep getting asked to wait. No other documents asked, I have my account verified a month ago or so.

When i were loosing, and got some minor winnings, withdrawal seemed to work good.

After few winning sessions, problems started.

πριν από 7 μήνες

Yes, I feel that some casinos are prone to this kind of thing and I'm quite sorry about that. But let's not get ahead of ourselves and the fact that they will investigate it is good news. 

Unfortunately, apart from waiting, there is nothing more we can do now, so hopefully it will be over soon and they will tell you where the problem is. 

I will keep waiting for your next report, hopefully a positive one. 

πριν από 7 μήνες

Yep, so far just getting same answers 😕 file

Έγινε επεξεργασία από τον συντάκτη πριν από 7 μήνες
7ensteps
πριν από 7 μήνες

Well, it may take some time and until the casino gets a response from the provider, then they have nothing to tell you. We will obviously have to be patient and hope that it will be as soon as possible.

7ensteps
πριν από 7 μήνες

After playing in over 50 online casinos and suffering for many years with the verification process (casino guru team knows how many complaints i have sumbitted against casinos), I found a casino that does not require any kind of verification. You simple win and withdraw immediately. You also get 100 no deposit free spins and 100% bonus on your first deposit.

Simple register and tell me about your experience . You will thank me later.

link: Vavada Casino


Έγινε επεξεργασία από Romi πριν από 7 μήνες
Αιτία: CG link added.
πριν από 6 μήνες

Πολύ καλό σε όλους. Περίμενα την επίλυση μιας αξίωσης κατά του καζίνο Tsars σχεδόν 9 μήνες. Έχω υποβάλει όλα τα απαραίτητα έγγραφα, έχω στείλει δεκάδες email, αλλά η διαδικτυακή συνομιλία στον ιστότοπο Tsars μου λέει ξανά και ξανά ότι λυπούνται για την αναμονή και ότι θα μιλήσουν με το τμήμα διαχείρισης για να επιταχύνουν την διαδικασία, η οποία Φυσικά, δεν συμβαίνει. Προσπάθησα να ενημερώσω πύλες όπως το Askgamblers για αυτήν την κατάσταση, αλλά αρνήθηκαν να με βοηθήσουν, πιστεύοντας ότι θα λάβω απάντηση σύντομα. Όπως είπα, 9 μήνες και κανείς δεν επικοινωνεί μαζί μου. filefilefile

Αυτόματη μετάφραση:
Felmelvil
πριν από 6 μήνες

Sorry for asking, but what claim do you have in mind?

Is it still the same issue as in the complaint 👈 we were unable to assist with, I bet.

Have you received a response from Antillephone supporting your claim? In my opinion, this is the most important aspect of the claim.


Radka
πριν από 6 μήνες

Πράγματι, είναι το ίδιο πρόβλημα για το οποίο ζήτησα βοήθεια. Το θέμα με το Antillephone NV είναι ότι ποτέ, σε περισσότερα από δύο χρόνια που προσπαθώ να παραπονεθώ για αυτό το είδος δραστηριότητας, δεν έλαβα απάντηση από αυτούς (και από όσα έχω διαβάσει σε αυτό το φόρουμ δεν είμαι ο μόνος που συνέβη αυτό). Ανεξάρτητα από το παράπονό μου, το ότι με έχουν να περιμένω 9 μήνες για απάντηση είναι εντελώς απαράδεκτο. Και το χειρότερο από όλα είναι η αδυναμία των χρηστών, οι οποίοι δεν βρίσκουν απαντήσεις από καμία από τις ρυθμιστικές αρχές τυχερών παιχνιδιών στο Κουρασάο. Θέλω απλώς να επικοινωνήσω με τον Τσάρο και να τους αφήσω να δεσμευτούν να μου απαντήσουν.

Αυτόματη μετάφραση:
Felmelvil
πριν από 6 μήνες

I hope you will be able to get the answers you are looking for. Unfortunately, we cannot help any further when it comes to cases related to licensing regulations and policies.

πριν από 6 μήνες

Εκτιμώ πολύ την προσοχή σας σε αυτό το θέμα. Σε κάθε περίπτωση, το παράπονό μου δεν σχετίζεται άμεσα με τους κανονισμούς και τις πολιτικές αδειοδότησης, αλλά μάλλον με τον χρόνο αναμονής και την προσοχή της υπηρεσίας υποστήριξης. Είναι, όπως είπα, 9 μήνες αναμονής για απάντηση. Σε κάθε περίπτωση, ευχαριστώ.

Αυτόματη μετάφραση:
Felmelvil
πριν από 6 μήνες

Sorry to tell you this but tsars casino are the biggest scam in history holding the worst license ever. They withheld my winnings of 3,000$ for over a month saying that they cannot find any suitable withdrawal option for my country. I contacted askgamblers and casinoguru , but they refused to help me since i got frustrated after a month and lost the money. I also contacted antiellphone but they never helped . I think we need to take legal actions against them

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