Sportuna Casino - γενική συζήτηση (σελίδα 4)

Τι περιμένουμε; Έχουν περάσει 16 μέρες που άνοιξα την καταγγελία ότι από την Sportuna κλείνουν την συνομιλία υποστήριξης χωρίς να μου απαντήσουν, κάνουμε κάτι ή όχι;

You at Casino Guru should see how serious this situation is. People trust your site and you give a rating of 8.1/10 to a platform that has been holding funds for over 16 days? and I have received nothing. The chat support has hung up on me and the emails I receive are all vague or automated. This is unacceptable. I ask you to immediately contact the relevant authority, such as Curaçao or Rabidi, so that an investigation can be opened or serious action taken. After all this time, I still have not received my money. It is absurd that a site like this still has a positive rating."

the thing that really makes me nervous is that instead of giving answers or helping you, they send you automatic messages where they say that there are a high number of requests and they make you wait forever

Μου φαίνεται σαν απάτη και κανείς δεν με βοηθάει να απογοητεύσω πραγματικά τους πάντες με τα χρήματά μου.

Hi, and thank you for your messages.

I understand you’re upset. Waiting for your money and getting vague replies is frustrating. But please allow me to clarify how the complaint process works, because posting multiple angry comments won’t help move things forward.

Once a complaint is created, each party—the player and the casino—has up to 7 days to reply. That means up to 7 days total can pass just for the first round of communication. Only after this step can we properly assess what’s going on and ask further questions or escalate the case.

In your case, the complaint is still in its early phase. If you check the complaint page, you’ll see a timer showing how much time is left for each side to respond. I recommend using that as your guide rather than venting here, which doesn’t help your case or move things faster.

As for the 8.1 rating, we don’t change scores based on one unresolved complaint, especially when it hasn’t even reached the evaluation stage. If the issue proves serious and part of a wider pattern, the rating will be reviewed accordingly. We are sorry the casino is delayed, but the safety index expresses whether you get paid—not how quickly—at the end of the day. This is not very common knowledge.

For now, the best thing you can do is wait. I know that’s hard, but please let the process work.

Εντάξει, θα περιμένω σήμερα, είμαστε στις 17 μέρες... καμία απάντηση και τίποτα απολύτως, ας δούμε αν πρέπει να περιμένω μέχρι το 2027.

I also spot the complaint discussion; at least I can assure you that Dominika will take a closer look. At this point, we must hope for a fair outcome, although I understand that facing such a situation must be very stressful.

Γεια σας, τι σημαίνει δίκαιο αποτέλεσμα; Πρέπει να έχω το 100% των χρημάτων μου επειδή κέρδισα και έχω το δικαίωμα να κάνω ανάληψη των κερδών μου, σωστά;

Hello, good question. let me explain further; it is a bit of theroetical matter. 🙂

I meant that the situation is obvious for you, but perhaps the casino has something else to say. I won't say, "Of course you must be paid," since no one knows what will happen next. In this context, "fair" means that you receive what you rightfully deserve. However, I do not intend to imply that I expect any kind of issue on your side, just being cautious. Don't worry about it, please. It's just warding.

Καλημέρα, μετά από 20 ημέρες έλαβα την πρώτη ανάληψη των 136€ σήμερα το πρωί στις 8 π.μ. Άλλαξα γνώμη, με πλήρωσαν, το μόνο που έλειπε ήταν να λάβω τη δεύτερη ανάληψη των 86€ ούτως ή άλλως πληρώνουν.

Good day to you. That's great! I mean, it could be much better, painless, but since you had to go through the complaint, I bet getting the money is always a positive outcome.

I'd say that maybe this casino has been struggling with the withdrawal capacities and this is the result. Well,

I honestly hope the last part is much quicker!

Πρέπει να γράψω άλλη μια αρνητική εμπειρία από το Sportun. Κατέθεσα 17.000 CZK και κέρδισα 53.000 CZK. Ήθελα να κάνω ανάληψη 48.000 CZK και μου έλεγε ότι είχα ξεπεράσει το ημερήσιο όριο ανάληψης. Έγραψα στο hat, όπου μου είπαν ότι το μέγιστο ποσό ανάληψης καθορίζεται ανάλογα με τα κατατεθειμένα χρήματα και τα χρησιμοποιημένα μπόνους και δικαιούμαι 3 αναλήψεις την εβδομάδα, μέγιστο 20.000 CZK μετά από 24 ώρες. Όταν έγραψα στον VIP manager μου για το πρόβλημά μου, τι γίνεται αν δεν μπορώ να κάνω ανάληψη των χρημάτων μου αμέσως και δεν μου έγραψε καν, αλλιώς μου γράφει αμέσως μετά τις απαντήσεις μου...

Η Sportuna πληρώνει τα κέρδη ή είναι απλώς απάτη; Δεν μπορώ καν να βρω τις άδειες στον ιστότοπό τους. Μπορεί κάποιος να με βοηθήσει; Έκανα ανάληψη 500 ευρώ στις 17 και θα ήθελα να μάθω αν αυτά τα χρήματα θα μου σταλούν ή είναι απλώς απάτη;

Λοιπόν, αυτό είναι αρκετά ενοχλητικό, οι περισσότεροι VIP managers δεν είναι άμεσα διαθέσιμοι όταν προκύπτουν τέτοια προβλήματα. Αλλά αν έχουν τα όριά τους, τότε θα πρέπει να τα τηρήσετε.

Ωστόσο, αν έχετε VIP manager, θα πρέπει να έχετε υψηλότερο όριο;

Hey, according to the safety index this casino should not be a scam. 

As far as the license is concerned, they have Comoros. 

Since you only withdrew money the day before yesterday and the weekend was now two days during which most casinos do not process money, I would try to be patient and wait what happens next. 

Is this your first casino withdrawal or not?

Γεια σε όλους, μπορεί κάποιος να μου πει αν οι αναλήψεις από το Sportuna θα φτάσουν όντως σε εσάς ή μήπως είναι απλώς απάτη;

See the reply above, please.

I made a €500 deposit on Sportuna Casino, and the money never appeared in my account. It’s been days, and I still haven’t received any refund or proper explanation.

I contacted their support several times, and all I got were copy-paste responses like "wait a few more days" or "contact your bank." But my bank already confirmed that the payment went through successfully on their side.

I also asked for proof of transaction cancellation or processing failure so I could give it to my bank, but they refused to provide anything clear. Their communication is slow, unprofessional, and completely unhelpful.

This feels like a scam. They are keeping my money without any transparency. I’m warning others here.

Stay far away from Sportuna — they don’t protect players or handle money issues seriously.

This situation is really unfortunate, and if your bank confirmed the transaction, it surely should be on the casino's side, and they should investigate it properly.

Have you sent them the confirmation of the transaction from your bank? What did they say to that?

Λοιπόν, το πρόβλημα στο sportuna είναι ότι υπάρχουν άτομα που χειρίζονται τα αιτήματά σας. Σίγουρα είχα κι εγώ προβλήματα επικοινωνίας μαζί τους, τώρα έχω έναν VIP manager, αλλά φυσικά δεν λειτουργεί 24/7. Και όσον αφορά την πληρωμή χρημάτων, τα στέλνω στον τραπεζικό μου λογαριασμό και εντός 3 ημερών από το αίτημα τα έχω στον λογαριασμό μου. Και όσον αφορά την πληρωμή, την κάνω μέσω πιστωτικής κάρτας και τα χρήματα είναι άμεσα διαθέσιμα.