ΦόρουμΚαζίνοSlotpot Casino - γενική συζήτηση

Slotpot Casino - γενική συζήτηση (σελίδα 2)

πριν από 5 μήνες από davex3
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3422 προβολές 60 απαντήσεις |
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Προσθήκη ανάρτησης
πριν από 4 μήνες

I have the same problem. My withdrawal is now pending for 8 days. If I don’t have it by next week I also start an complaint.

A lot of similar complaints about this casino, that doesn’t give hope ☹

πριν από 4 μήνες

Hello, I can see that there are quite a lot of you and I'm quite sorry that it's like this and you still don't have your money. I would like to say that 8 days is not a big deal yet, but since we both have the opportunity to see other people's cases, I am a bit skeptical. 

Of course, if nothing changes for another week, don't hesitate to file a complaint. I would be very happy if it wasn't necessary. If you have something new, let me know. 

πριν από 4 μήνες

But did they verify your account? i send my documents 16th november. im still not verified

πριν από 4 μήνες

They didn’t ask for documents (and there isn’t a upload page on the site) so ask if everything was okay with my withdrawal and they answered that everything is okay and that they going to send the money. But that was 8 days ago. Asked again last Monday and they said they had some problems but the money would be in my bank account in a few days. But if I see all the complaints I don’t believe that. 🙁

πριν από 4 μήνες

I got my money this morning.

RS200
πριν από 4 μήνες

So I am very happy to see it and I am excited together with you. It's a nice present before Christmas and I think it will make you delighted. 🎉🎉☘️😊

I hope the other players will be as lucky as you and get their money too. 

Anyway, did you withdraw by bank transfer when it took over a week or some other way ?

PeterCam
πριν από 4 μήνες

I'm in the same situation... I have a balance of 1750€ and I can't withdraw it, they won't verify my account or reply to my livechat/emails.

πριν από 4 μήνες
πριν από 4 μήνες

I see you haven't gotten anywhere yet and you had a complaint filed with us that wasn't resolved by the casino, which is a shame. The only positive thing about this situation is that the casino got black points and its safety index was lowered, so other players will have an idea of how it's like here. 

However, I see that you are still trying to communicate with the casino, but you are not succeeding. To tell you the truth, I don't know if you will be able to get your money back because it seems that they are not trying to solve your case.

If by chance you have an answer or something new, let me know.

Hopefully your choice of casino will be better in the future and you won't run into something similar. 😭

πριν από 4 μήνες

I'm in the same situation... I have a balance of 1750€ and I can't withdraw it, they won't verify my account or reply to my livechat/emails.

πριν από 4 μήνες

I see that you have a very similar situation and the casino didn't solve your problems either. 

As far as verification is concerned, what is the issue if they can't verify you ? The casino not communicating is probably not news anymore since you are not the first, but it is definitely not right of them. 

I'd be happy if you got your money, although I'm not sure if that will happen. Anyway, I'll keep my fingers crossed for you.

RS200
πριν από 4 μήνες

How long did it ultimately take to receive your money? And did you have to provide any documents for verification?

I made a withdrawal using bank transfer yesterday and I haven't been contacted to provide documents (which is standard procedure on all other casinos i have played on)

mk3245987
πριν από 4 μήνες

The exact same situation happened to me. However, I sent my documents on November 16th and to this day I haven't received a single reply about it. They don't answer me either on livechat or by email.

πριν από 4 μήνες

After sending the documents, I never heard from them again

PeterCam
πριν από 4 μήνες

1750€ 🙁

πριν από 4 μήνες
πριν από 4 μήνες

The actual safety index is based on specific calculations. Unresolved complaints, for instance, play a main role:

What will be the consequences of your complaint?

Let's start by stating that not all complaints are justified. Therefore, if the circumstances and evidence show that the casino has not done anything that we consider to be unfair, the complaint will be closed and categorized as being 'rejected'. The same happens if you stop communicating with us after submitting your complaint.

If the complaint is justified and the casino has done something unfair, the ideal scenario is that we resolve the complaint to your liking. In this case, the complaint will be closed and categorized as being 'resolved'.

If the complaint is justified and we are unable to resolve it, it is closed and categorized as being 'unresolved'. This happens when the casino either does not respond to us or refuses to do what we consider to be fair in that specific situation. You will not get your desired outcome but the complaint will be saved in our system, the casino will be punished with a lower rating from us and our review of the casino will warn other players of what happened. What's more, if the casino wants to improve its rating in the future, it will be forced to address the complaint, so there is a chance that your complaint will be resolved at a later date.

https://casino.guru/complaint-resolution-instructions#consequences

You know we can't foretell the future, so the calculation reflects the sins the casino has already done - not a future prediction.

Of course, I understand your point of view. But we have not yet found a way to mathematically express future suspicion. I'm sorry.

Έγινε επεξεργασία από τον συντάκτη πριν από 4 μήνες
πριν από 4 μήνες

I just got paid out. €5 less than the amount I withdrew though. Probably withdrawal fees or something.

mk3245987
πριν από 4 μήνες

Congrats! Did you verify your account?

πριν από 4 μήνες

I have also these same issues with this casino. I made withdrawal request of 1500 euros almost 3 months ago and 2 months ago they asked documents to verify my account. That is the last time I have heard anything from them. They dont answer to any of my messages. They just ignore everything. This casino is a total scam.

juusohamalaine
πριν από 4 μήνες

this is EXACTLY what happened to me... If you win a lot of money, they won't pay you... please don't deposit in this casino

Pimpim
πριν από 4 μήνες

Nope, I didn’t have to provide any documents!

mk3245987
πριν από 4 μήνες

How much was the cashout? If you dont mind me asking

PeterCam
πριν από 4 μήνες

What do you mean by that?

PeterCam
πριν από 4 μήνες

I see that you have also made a complaint about your withdrawal and your case is unresolved. Have you received your withdrawal? Why you say that Slotpot is good casino?

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