RTbet Casino - γενική συζήτηση (σελίδα 7)

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i think they should provide website

Not sure I follow, what website should they provide, please?

I find it highly unlikely that all games, regardless of the game provider, would behave in the same way. Have you tried Jaro's wise suggestions, please?

Καλημέρα

Θα ήθελα κι εγώ να υποβάλω καταγγελία, αλλά δεν μπορώ να βρω το καζίνο.

Το καζίνο RTbet.com είναι μέρος του ομίλου rabidi NV (Rabona, Posido, Malina, Robocat). Έχουν ήδη κλείσει τον λογαριασμό χωρίς κανένα λόγο και στη συνέχεια ζήτησαν το υπόλοιπο του λογαριασμού ύψους 28.000 CZK. Έστειλα τα στοιχεία του τραπεζικού μου λογαριασμού και δεν έλαβα καμία απάντηση. Πριν από μια εβδομάδα έλαβα ένα email που με ρωτούσε αν είχα λάβει τα χρήματα. Δεν έχει έρθει τίποτα ακόμα. Έχουν περάσει περισσότερες από 14 ημέρες.

Θα ήθελα να υποβάλω καταγγελία και να ζητήσω επείγουσα καταβολή του ποσού. Γνωρίζω από την εμπειρία μου ότι αυτό λειτουργεί μέσω εσάς.

Σας ευχαριστώ πολύ

I can see that you were able to file a complaint, and it's waiting to be reviewed soon by one of our first responders. Please stay patient.

If you have any issue finding any of the casinos in our database, try to use a VPN, if possible.

May I ask, though, why they closed your account in the first place?

Δεν είπαν γιατί... ίσως ο κωδικός πρόσβασης εισήχθη λανθασμένα επανειλημμένα... αλλά πιστεύω ότι θα στείλουν τα χρήματα.

Γεια σας, θα μπορούσαμε να κάνουμε εικασίες εδώ, αλλά η αλήθεια είναι ότι υπάρχει μεγαλύτερη πιθανότητα να διευκρινιστεί η κατάσταση στο πλαίσιο της καταγγελίας. Καταλαβαίνω ότι μια τέτοια εμπειρία είναι δυσάρεστη και οι συνάδελφοί μας θα προσπαθήσουν πραγματικά να διευκρινίσουν την πορεία των γεγονότων και να επιλύσουν την κατάσταση δίκαια.

Ελπίζω να μπορώ να σας καθησυχάσω λέγοντας ότι, σύμφωνα με τις πληροφορίες μας, το καζίνο πληρώνει κανονικά. Αλλά τα πράγματα περιπλέκονται λίγο σε αυτήν την περίπτωση.

A withdrawal request was submitted on May 23. The stated 3 business day processing period has passed, however the withdrawal is still marked as processing. Support and VIP support have been polite, but so far I have only received general delay explanations without a concrete payout timeframe.

Hi, yes, that’s the bonus you get from the casino, and often it’s just a matter of being patient if there’s nothing the casino requires of you. Is this your first withdrawal from the casino? Which payment method did you choose?

Dear Jaroslav,

No, this is not my first withdrawal, and I did not play with any bonus. I have been playing at the casino for more than 1.5 years as a VIP player, and I requested my withdrawal via bank transfer on May 23.

The issue I am currently experiencing is that the withdrawal is still under review, even though the stated processing time has already passed. So far, I have only received general explanations about increased workload in the finance department, without any concrete timeframe for the payment.

Thank you for your help.

So if you’ve received money from them in the past, I wouldn’t worry. The delay might be exactly due to what they told you, even though I know that’s not exactly what players want to hear since it’s such a vague explanation.

I’d like to add that we give casinos 14 days to pay out the player, and if that doesn’t happen, we can try to help if you’re interested.

So, can you hold out a little longer?

Thank you very much for your response and for your help.

I understand the situation, and I will wait for the next update for now.

I really appreciate your assistance.

Hello there, I just want to say that we will be here waiting for the progress made, because we both wan to be sure nothing went wrong along the way. 😉

Let's hope it won't take long.

Hello,

Just a quick update.

The withdrawal has now been completed and the funds have arrived in my bank account. In the end, the withdrawal took 6 business days to be processed, but fortunately everything was paid successfully.

Thank you for your replies and for following the situation. 😊 I wanted to let you know that the matter has now been resolved.

Kind regards,

Andrea

Hello, Andrea.

I appreciate you letting us know—thank you. Maybe it wasn't the light-speed process, but I'm glad you can enjoy the winnings. Since you mentioned to be the VIP member at this casino, I certainly hope this has been the slowest withdrawal you're going to experience. 😀 Only the quickest transfers ever after!