RealSpin Casino - γενική συζήτηση (σελίδα 4)

This i have send them

And during this period you also deposited, so since the 12th of March I see that you wrote to them for the first time?

Yes

Then I would try the complaint and see what our team will tell you. 

Are you in?

Γεια σας, η realspin μου πρόσφερε ένα αθλητικό μπόνους καλωσορίσματος. δώστε μου ένα αθλητικό μπόνους και απαγορεύστε μου να το παίξω, θα πρέπει να μου επιστρέψουν τα χρήματά μου ή αν όχι είναι απάτη, θα μπορούσα να λάβω βοήθεια με αυτό;

Έχει συμβεί σε κανέναν άλλο αυτό; Δεν έχω παίξει ποτέ σε αυτό το καζίνο. Πώς θα μπορούσαν να με περιορίσουν; Έχουν λογικό λόγο να το κάνουν και να αρνηθούν να επιστρέψουν τα χρήματά μου;

Hi sorry for late massage...im in 👍

It's not very fair of the casino and I asked my colleagues about it and they said you can file a complaint. We'll see if we can sort something out but it definitely shouldn't be like this. 

Do you think you can use our help?

Well, you can file a complaint and we will try to assist you. 

If you have something new, feel free to tell us. 

Besides, nothing's changed in a week? 🙂

Nothing has changed and the had not answer me then last time

Φαίνεται ότι δεν θέλουν να με βοηθήσουν σε αυτή την περίπτωση 🙁🙁

You still can file a complaint, as Jaro advised.

What do you say?

Unfortunately, if the issue is related only to sports betting, our team is unable to help, you know.

Absolutley i want to complain because they didint close my account when I wanted it...I think is not ok..so I want u to complain thanks for The help

Το πρόβλημα δεν σχετίζεται μόνο με το αθλητικό στοίχημα, μου έδωσαν μπόνους καλωσορίσματος αθλητικών στοιχημάτων και χωρίς να στοιχηματίσω με περιόρισαν σε στοιχήματα 0 ευρώ και τώρα δεν με αφήνουν να βγάλω τα χρήματα, μου λένε να πάω να παίξω τα χρήματα στο καζίνο, νομίζω ότι πρέπει να το εξηγήσω όπως στα παιδιά, πηγαίνεις να παραγγείλεις ένα χάμπουργκερ, το πληρώνεις και αφού το πληρώσεις, σου λένε ότι δεν θα αγοράσουν πίτσα. τα λεφτά σου αν δεν αγοράσεις 5 πίτσες, είναι απάτη, είναι εκβιασμός και ό,τι θέλεις

In that case, please complain. We can't do that on your behalf, you see?

Please follow the instructions right here 👈 Describe the situation well ; once the complaint makes it through the initial check, you may proceed with further information.

Don't worry at all; it is not that complicated.

We understand that, I guess; however, it is always better to be honest with you right from the beginning. You are welcome to submit the complaint request and describe that matter the best you can; however, if our specialists say the withdrawal problem is bound to sports betting—which seems very likely because the casino no longer wants you to bet on sports but rather suggests casino games—the complaint won't get too far.

That's simply all we intend to say. Although I imagine it is not very convenient, you have nothing to lose by trying at least because the complaint is free.

Έκανα μια καταγγελία και την απέρριψαν. Δεν πρόκειται για στοιχήματα ή για το καζίνο γιατί δεν έχω στοιχηματίσει σε αθλήματα ή στο καζίνο στο RealSpin. Είναι για το ότι μου πρόσφεραν κάτι και όταν καταθέτω με εμποδίζουν να χρησιμοποιήσω αυτό που μου πρόσφεραν και τώρα δεν θέλουν να μου δώσουν τα χρήματά μου πίσω.

Unfortunately, as the bonus was for sports betting, we are unable to deal with such cases, even though I get your point here.

Also, when it comes to bonuses, we can't influence the casino in any way, as it is only up to them when and to whom they give the bonus, you know.

Μου πρόσφεραν ένα μπόνους και όταν κατέθεσα με εμπόδισαν να παίξω και το μπόνους και τα χρήματα που κατέθεσα και σε αυτήν την περίπτωση ζητάω να μου πληρώσουν αυτά που κατέθεσα, παρακρατούν τα χρήματα που κατέθεσα και επίσης δεν με αφήνουν να το παίξω, αυτό που ζητάω βοήθεια είναι να επιστρέψουν τα χρήματα που κατατέθηκαν.

So, let's try to start from the beginning.

You have deposited the money there. Right?

They didn't give you the bonus because it is not for you, or for some reason we are not able to investigate, unfortunately. Right?

What do you mean that you can't get to your money, though? Aren't you able to play with your balance or something?

I don't fully understand that.

Or do you just want to withdraw your money without wagering it? Is that what you mean, please?

If it is so, unfortunately, due to AML, I believe it is not possible to withdraw the money like this. Just imagine if everyone did the same thing; they wouldn't be able to keep the situation under control, you know.

Even though I understand your point here, that you wanted to get that bonus, on the other hand, I also understand the reason the casino doesn't allow you to withdraw without wagering.

So, as I can see, it is like a vicious circle, actually. 🤷‍♀️