Parimatch Casino - γενική συζήτηση (σελίδα 6)

Every time I am getting in touch with them they respond that our experts are working on it u will receive the amount soon but u r right I think no one is working just make fool out of its customers

They r responding every time that there experts are working on it but they never send the refund they r giving same response from last 60 days

Nothing new same as old one we r working on it u will receive ur amount soon and two months have passed since then

Im having a great time playing here...

Well, can you provide a screenshot of what you were told the last time? If the casino actually agreed to refund you for some reason, I donot believe they need a team of experts for that.

Is it possible that you have only been talking to the chat operator and not to the support? At a casino with such a reputation, I can easily imagine that the chat is just saying the usual to you. Therefore, I suggest reaching out to a more knowledgeable representative to confirm that your refund is being processed.

Just my point of view.

Something more concrete you could add? What's the best part for you?

i day in and day out contact them but everytime they reply with the same

Have you tried to contact the casino as Radka suggested above, though?

I have contacted them via love support

It is always better to communicate with an online casino by email with the relevant department, though.

Try it for sure.

I have already tried bro but of no use they r also replying same

That's a shame.

Obviously they r fraud they r from last 68 days telling me we r working on it plz wait.

That's bad, for sure. You still can file a complaint, though, if you wish, so our team could try to intervene, even though I'm not very positive we will achieve anything. But you never know, right?

Also, if the complaint goes unresolved, it helps bring their safety index even lower, you know.

My ID is 478408555

I sent every document they have asked and begging them to verify, i have dropped 1000 mails but they are not giving a shit

My betting ID is 478408555

 I sent every document they have asked and begging them to verify, i have dropped 1000 mails but they are not giving a shit

Hello, first of all, please do not post your casino ID and email ID or any other ID on a public forum; it's truly not safe. 🙏

Now, can you tell me a bit more about the situation, please? I know you have sent many emails because you are not verified. I suggest we focus on possible reasons: Is there any particular problem with the verification? did you provide all documents needed in the correct format, resolution and requested channels? What was the last, if any, response from the casino to your request, please? Last but not least, how long have you been trying to pass the KYC?

I guess you want to withdraw, so a timeline would be much appreciated.

Not even a single reply they are playing with me since last 3 days , they are using delayed tactics to avoid my money being withdrawn,

It's showing to verify kyc in verification page but not allowing me to upload my documents the option is missing

I see, so if I get it right, you primarily aim to withdraw a request already submitted, but the verification page is missing the usual submit option. Thus, I guess you provided documents via email. Is that close, please? I aim to ask because many casinos allow first withdrawals without full verification; maybe the button is not missing just yet. So, have you been instructed to submit documents in order to withdraw, please? In my opinion, it's best to double-check that with you.

If they reply and verify it will be over with in one or two minutes,they are using delayed tactics to withheld my amount and they wish i loss those amount

Is there any chance to include them in this conversation so that I can ask them