NV Casino - γενική συζήτηση (σελίδα 2)

Τι ωφελεί για μένα μια ομάδα παραπόνων; Περίμενα ήδη επτά μέρες, και ακόμα περιμένω μέχρι την Κυριακή. Αν δεν γίνει τίποτα, θα το φροντίσει ο δικηγόρος μου. Είχα πρόβλημα με ένα καζίνο στο παρελθόν και με βοήθησε ο δικηγόρος.

Θα ήθελα να υποβάλω μια καταγγελία, αλλά λέει ότι το Captcha απέτυχε.

Έκανα καταγγελία λοιπόν

Μπορείτε να ρίξετε μια ματιά στο παράπονό μου; Λέει ότι πρέπει να περιμένω 11 μέρες.

Hey there,

Glad to see you have such an opportunity. Good question though:

We try to use complaints as another source of information about casinos and also the other players are aware of the recent events by following the cases.

I'm sorry to see that.

First of all, email our colleagues at [email protected] the complaint description, a screenshot of the related communications, or anything else you have on hand.

Secondly, in order to prevent this from happening to others over again, I would kindly ask you for help:

send us the error update via email at [email protected]:

1) Make a screenshot of the whole screen where we also see the domain you use when the CAPTCHA appears.

2) Add the exact time and also tell us the time zone (the best would be in UTC)

3) An IP address would be great too if you are able to find it.

Here are also a few tips to deal with the problem provided by our chief developer:

"Are you using a VPN? What about a browser plugin? The blocking might be related to your use of a Virtual Private Network (VPN) browser plugin or program. 

Some VPNs send traffic that violates the law or websites' terms of service.

Here are the top 3 things I would suggest. 

1. Check your IP address - If there are any suspicious activities from your IP address and is marked for spam then Google will throw the reCAPTCHA message and stop you for verification.

2. Check your network - Sometimes (mostly in countries like China) the Internet Service Provider (ISP) masks the IP address and track your browsing activities. This will cause the complete network of IP addresses used by that ISP to get blocked by security systems like reCAPTCHA used by Google.

3. Check malware and browser extensions - If you are frequently seeing "I’m not a robot" message then check your computer for malicious programs and remove unnecessary browser extensions. Try the official Chrome cleanup tool"

I'm sorry for the mess; we could use any help detecting and resolving the issues, but mostly we've been receiving very limited feedback.

Hello, I think I have the explanation; it is in the first response:

"Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience."

I'd say that's it. Kindly give it a some time. 🙏

Our colleagues from the first response team review the freshly submitted cases manually to ensure all will be ok.

Τώρα αυτοί οι μαλάκες έχουν μπλοκάρει τον λογαριασμό μου. Θα πάω να δω έναν δικηγόρο πρώτα αύριο το πρωί. Έχω τραβήξει στιγμιότυπα οθόνης όλων των δεδομένων του λογαριασμού. Θα κάνουν μια βαριά αγωγή.

Well, I honestly doubt that hefty lawsuit will be quicker than our complaint, but of course - suit yourself. Just please inform Kristina too. 🙏

However, based on the current situation, have you received confirmation that the KYC was successfully completed? It seems to me that it wasn't, so I would concentrate on the cause. I am just saying.

Ναι, εντάξει. Όχι, το KYC δεν επιβεβαιώθηκε επειδή η ημερομηνία γέννησης υποτίθεται ότι ήταν λανθασμένη. Ξέρω όμως ότι το έβαλα σωστά και μου φαίνεται ότι δεν θέλουν να πληρώσουν τίποτα.

Good! So technically, if the birth date—and let's leave aside the cause of the error—is set to the correct value, are you aware of any other complications? To me, it sounds quite logical that the birth date has to be correct before the casino proceeds with the payout, but I understand you are still concerned.

Ναι, είναι ξεκάθαρο. Ξέρω ότι το εισήγαγα σωστά, αλλά λάθη μπορούν πάντα να συμβούν. Και γι' αυτό έχουν μπλοκάρει τον λογαριασμό μου και δεν θέλουν να πληρώσουν τα 5.000 ευρώ. Δεν θα ανοίξουν τον λογαριασμό μου μέχρι την Παρασκευή, όταν συμφωνώ με τους όρους και τις προϋποθέσεις, οπότε το υπόλοιπό μου (5.000 €) θα ακυρωθεί και η κατάθεση των 42 € θα πιστωθεί ως εγγύηση. Και όλα αυτά λόγω μιας ημερομηνίας γέννησης, η οποία θα μπορούσε να είχε κανονιστεί εκ των προτέρων. Αυτό ακούγεται ξεκάθαρα σαν απάτη, γιατί απλώς αλλάζουν την ημερομηνία και στη συνέχεια μπλοκάρουν τον λογαριασμό αμέσως, ώστε να μην χρειάζεται να κάνουν ανάληψη.

Για ποια εταιρία μηλας;

Πώς η Apple Εταιρείες Online Casino NV Casino

Εγώ έχω πρόβλημα με την Legiano

Το ποσό μου εξακολουθεί να εξοφλείται, αλλά η υποστήριξη μιλά και πάλι για τις μυστηριώδεις 30 ημέρες...

It does not belong to this thread, I reckon. Can you instead continue here 👈, please?

It would be best, at least in my opinion.

Ok, I think that even a basic common sense would come up with a very different solution to such an understandable situation; perhaps the casino employees considered the incorrect date of birth to be enough to initiate additional checks - who knows? You ought to know if they were initially willing to tell you. They did not, so instead you consider that to be a scam; well, their choice.

I would, however, expect your account to be double checked and if all else was correct and sufficient, the withdrawal should be finalized.

Ναι, το καζίνο δεν το κάνει αυτό. Λένε απλώς ότι είναι παραβίαση των κανόνων του συλλόγου τους. Ναι, θα μπορούσε να είχε βρεθεί μια λύση, αλλά οι απατεώνες δεν θέλουν να βρουν λύση. Αλλά ο δικηγόρος μου θα βρει λύση.

I wish this solution works best for you, of course. Just out of curiosity, since you seem to be very quick with the laws, how come you play outside the GGL regulations? Looks like you come from Germany, so I find it worth asking. Too many regulations for my taste, to be honest...