NV Casino - γενική συζήτηση (σελίδα 17)

I have received the first withdrawal of 500 EUR, and my account verification has finally been completed. I have just requested the withdrawal of the remaining balance of 893 EUR. I will keep this complaint open until the final amount is fully received in my bank account.

That’s encouraging news, your verification is complete and the first €500 has reached you. Hopefully, the remaining €893 will follow without further complications.

It makes sense to wait until the full amount arrives before considering the issue resolved. Please keep your complaint specialist informed of this progress and confirm when the final payment reaches your bank account.

Thank you for updating us here too. I hope your next message will confirm that everything has been paid. 🙂

Here's how things look on my end: After all the KYC checks were finally completed, I received two batches of payments relatively quickly – first EUR 1,480 after a few days, followed by another EUR 2,500 after about 14 days. All other withdrawals, 22 transactions of EUR 2,500 each, were marked as "Processing", with a message via chat stating that I would only receive EUR 10,000 every 30 days.

Today, after around 22 days, all outstanding transfers were suddenly "rejected". Via chat, I received the following response: "Thank you for your patience! The withdrawal was cancelled for technical reasons. Please try submitting the withdrawal request again."

This very much seems like an unfair stalling tactic to me. If I submit a new request now, they will once again take up to 30 days to process the withdrawal.

Hello, I understand this interpretation sounds like the easiest explanation and I guess only the casino knows what specific technical issue has occurred. You obviously won an interesting amount of money and the casino should respect their own maximal withdrawal limits, since that's the purpose of those limits. I can imagine that those 22 processing withdrawals could pose a problem for meeting the real-time process that the payout system runs on. The way I see it, those withdrawals were scheduled quite far in the future, and perhaps the casino wanted to merge them to reduce the number of requests and have a more adequate sum. Like when you turn 5, daily withdrawals are turned into one on a weekly basis with an amount adequately increased.

What do you think about it? Could this scenario be the case? Well, I also understand it was not mentioned to you and I get it's not a pleasant situation.

Were you able to resubmit the requests, please? That's what matters the most, I'd say.

In fact, the casino doesn’t allow withdrawals to be merged into higher amounts. Its system automatically splits them into transactions of no more than €2,500 each, whether you try to withdraw €4,000, €6,000 or €55,000. I’ve now tried withdrawing €4,990 to see whether they comply with their own five-day processing limit. The system split it into two transactions: €2,500 and €2,490. In five days, we’ll know whether they honour their own terms or delay the withdrawals again.

Hello and thank you very much for sharing this. I was hoping this situation would occur as a result of some positive concern about future withdrawals. Now it appears differently.

Or at least I now see no benefits in this split. You are correct; we shall see in the upcoming days.

Let's stay in touch.

Καλησπερα σας, θυμιζω την ιστορία. Ανάληψη επιβεβαιωμένη απο αυτούς 9850€. μου την σπάσανε σε 450€ την καθεμια. Ξεκίνησαν οι αναλήψεις 1-2 ανα ημ΄έρα. έγιναν στο σύνολο 12 αναληψεις. Ξαφνικά εδω και τεσσερεις ημέρες σταμάτησαν. Μου ζητάνε πάλι selfie με την ταυτότητα μου, την κάρτα μου και απο ΄πισω να φαίνεται ανοιχτος ο λογαριασμός μου στην πλατφόρμα τους. το έκανα και όταν παω να την ανεβάσω μου λεει εσωτερικο σφάλμα!!! με το chat δεν βγάζω άκρη. μια μου λένε είναι οκ ο λογαριασμός σας, εχει επαληθευτεί και βγαίνω να κα΄νω πάλι την κίνηση και πάλι βγάζει να μιλήσω με εκπρόσωπο είναι μπλοκαρισμένες οι αναλήψεις. ξαναμπαίνω και πάλι μου λένε να ανεβάσω την selfie που μου βγάζει όμως εσωτερικό σφάλμα!!! τι κάνω???

Thank you for sharing what you are going through. Personally, if live chat is unable to resolve the problem, I would also contact the casino by email and ask whether you can submit the required documents that way, since you keep receiving an internal error when trying to complete the re-verification process.

If they do not respond, continue to ignore you, or fail to resolve the issue and you are still unable to complete verification or withdraw your money, feel free to come back and we will try to help.

That would be my advice for now.

Καλημέρα σας, τελικά με άφησε και ανέβασα νέα φωτογραφία και είναι τώρα υπό έλεγχο. Την έχω στείλει και με email, δεν μου έχουν απαντήσει κάτι. Θα σας ενημερώσω.

Hello, good day to you too. I understand you had to send the photo by email, but given the circumstances, as long as it works, I’d call that progress. I really hope this is the first step towards getting things resolved.

Thank you for keeping us updated here on the forum. Best of luck with the KYC!

Δυστυχώς με κοροϊδεύουν!

Μετά από τόσες μέρες πάλι απορρίψανε την φωτογραφία μου. Έβγαλα τώρα πάλι, να φαίνονται η κάρτα, η ταυτότητα μου , εγώ και από πίσω η σελίδα τους που πρέπει να φαίνεται το όνομα μου. Σε χρόνο ρεκόρ την απορρίψανε. Στα email δεν απαντάνε. Είναι κρίμα να τους χαρίσω 4500€. Σας παρακαλώ βοηθήστε με! Τι μπορώ να κάνω? Εκτός του ότι ΚΑΝΕΙΣ ΔΕΝ ΠΡΕΠΕΙ ΝΑ ΑΣΧΟΛΗΘΕΙ ΞΑΝΑ ΜΕ ΤΟ NVcasino ΠΟΤΕ!!!!

Did the casino explain why it rejected your document or photo?

From what I can see, the picture should show you holding your ID, with the casino website open in the background and your name visible. I therefore wonder whether the image was clear enough and whether all the required details could be read properly.

Ideally, the casino should tell you exactly what is wrong, for example, whether something is missing, unclear, or blurry. A photo can be rejected for any of these reasons.

If the casino provides no explanation through either live chat or email and you still do not know how to proceed, you can submit a complaint with us. It is worth trying if you cannot resolve the issue without assistance.

Αυτό μου λένε συνεχώς. Τώρα έχω τραβήξει μια ειλικρινά πάρα πολύ καλή φωτογραφία! Φαίνονται όλα πεντακάθαρα. Από εχθές είναι υπό έλεγχο. Μου απάντησαν ότι πρέπει να περιμένω. Αυτό κάνω τώρα, αν την απορρίψουν και αυτήν θα σας ενημερώσω για να με βοηθήσετε. Σας ευχαριστώ.

All right, we will see how the process continues and whether your photo is accepted or rejected.

Once you receive the result, we can determine whether you still need our assistance or whether the verification has been completed successfully.

Καλημέρα, είναι οκ η φωτό. Εγκρίθηκε. Έκανα εγώ μια ανάληψη 450€ και περιμένω να δω τον χρόνο που θα πάρει. Όταν βγουν μετά θα κάνω όλο το ποσό ανάληψη και θα περιμένω. Θα σας ενημερώσω.

Excellent, I am glad to hear that. You have successfully completed the verification, so now we only need to wait for the money to arrive. I believe it should only be a matter of time.