I definitely don't think you're wasting your time. It's actually a good thing that you came here and shared your experience.
If the casino does not pay you within 14 days, or does not verify your account by then, you can ask our Complaint Team to help you. We would look into the case and try to contact the casino to find out what is going on.
Of course, I can see that you haven't been waiting that long yet. But what I would really like to know, regarding the verification that you obviously need to complete before you can withdraw your money, is how the casino expects you to provide a higher-quality screenshot.
Because you are saying that when you upload it through the casino itself, the quality gets reduced.
I know that with some platforms, when you send a screenshot, photo, or any other image, the quality can be reduced. And if they won't accept you sending the document by email, which I honestly don't understand, because it's quite common for casinos to request documents by email, especially when there is a problem like the one you're describing, then I would consider filing a complaint if the issue cannot be resolved in any other way.
What do you think?
