Mr Bet Casino - γενική συζήτηση (σελίδα 20)

but I didn't create 2 cocktails I have one

Okay then, let's wait and see what it gets us. Also, you replied to a post that wasn't dedicated to you, so your situation is not about the same thing. 

But I still believe that it will eventually be resolved and you will get the money.

Good luck ☘️

Γεια σας, κέρδισα πάνω από 2000 ευρώ στο Mr.Bet. Ο λογαριασμός μου είχε ήδη επαληθευτεί εδώ και αρκετά χρόνια. Αφού ζήτησα την ανάληψη των 2100 ευρώ, δεν έγινε τίποτα για αρκετές μέρες, μετά έλαβα ένα μήνυμα που έλεγε ότι έπρεπε να επαληθεύσω ξανά τον λογαριασμό μου. Εφόσον η διεύθυνσή μου είχε αλλάξει στο μεταξύ, ζήτησα από την υποστήριξη να αλλάξει τη διεύθυνσή μου. Συμπλήρωσα τη φόρμα στη ζωντανή συνομιλία και τώρα περιμένω την αλλαγή για πάνω από δύο εβδομάδες, δεν έγινε τίποτα, απλώς με αναβάλλουν και ελπίζουν να χάσω τα χρήματα. Ζητώ βοήθεια αν κάποιος ξέρει τι άλλο μπορώ να κάνω.

Hello,

I saw your associated complaint has been successfully submitted, so we will do our best to help you with that.

Please do whatever you can to keep the balance intact, please. Even though the complaint has been created, a certain amount of time is always necessary to get familiar with details and pick up the best approach to resolving the matter.

When was the last time you spoke with someone from the casino? Was it about the address change?

I'm trying to get some idea of what might possibly complicate such a usual request.

Γεια σας, γράφω για υποστήριξη κάθε μέρα. Μόνο σήμερα πάλι, πάντα η ίδια απάντηση: Πρέπει να περιμένω και δεν μπορούν να πουν πόσο καιρό θα πάρει

Personally, I don't think that would be enough when you say it's been going on for two weeks. It's quite a lot, and it wouldn't be enough just to hear that they don't know when it's going to be resolved. If it's just that they have to change the address I can't imagine what the casino can do. 

So it's good that you've filed a complaint like Radka said and we'll try to help. 

I hope it will turn out well and you will see your money as soon as possible.

Γεια σας, είχα πληρώσει 2x 300 στις 08.10, 1x έγινε μέσα σε 48 ώρες, 1x δεν έχει γίνει ακόμα σήμερα, λέει ότι βρίσκεται υπό επεξεργασία. Σύμφωνα με το καζίνο όλα εγκρίνονται αλλά η τράπεζα φταίει, τι να κάνω; ,

According to the casino everything is approved but the bank is to blame, what can I do? 

It's always the bank that's to blame, right?

I'd be demanding to know why they didn't just make one simple payment for the full amount. Of course, we all know why.. Multiple payments means more opportunities for things "to go wrong", meaning more chances for delayed payments and the hope that you'll eventually play your winnings away.

There is absolutely NO EXCUSE for a casino to not be able to complete same-day payouts. This is probably the single biggest issue in online gaming.

Πολύ απλό, κέρδισα 345 με πραγματικά χρήματα, πλήρωσα 300 και συνέχισα να παίζω, 10 λεπτά αργότερα κέρδισα πάλι μεγάλα και πλήρωσα ξανά 300. Δεν μπορώ να ξέρω ότι θα συνεχίσω να κερδίζω. Είναι επίσης για τον χρόνο χωρίς Σαββατοκύριακο, θα πρέπει να διαρκέσει το πολύ 5 ημέρες, αυτό θα ήταν σήμερα αλλά δεν έγινε τίποτα, οπότε

Hi there!

You probably think of it as a ridiculous justification, and I have no interest in disagreeing with you, but I want to make sure the casino stated clearly that your bank was at fault.

To be honest, it is pretty standard these days. Due to current anti-gambling laws and policies, players from highly regulated markets such as Germany, Greece, or Italy have been facing bank-related problems.

However, the payment processor used by the casino could also be to blame. Would you kindly provide the precise explanation that you received from them?

Perhaps we may think up something solid to help out.

Oh wow Mr.Bet. Asking for withdrawal Dec. 2wst 2024 I get upper cut by The verification process. Which is absolutely nonsense. I am a born and raised Canadian. I submitted the documents they requested :the payment methods, proof from my dashboard that I deposited, proof of address.

Now me, honest , abiding me, wanting to updated my address and phone number "apparently triggered a whatever" causing them to investigate me . 😳

Shell shocked, I kindly ask them if they are authority, airport.

They keep on denying and or requesting more documents that are absolutely not necessary. Proof of deposit? Can't they see it's the same way INTERAC e-transfer and they had to verify my bank statement.. it's Jan. 7th 2025 and I am still waiting . After 51 and plus sent pics, exchanges by email and chat, . I am giving them until 23h59 est, to release my 2k.

Wish me luck and will keep you posted.

Wishing you luck! Awaiting good news!

Hi Radka,

Thank you for the kind wishes. Tell me, did you ever get paid?

I am still awaiting MR.BET since December 21st 2024. And how I am not abandoning my 2000$ cdn. Will keep Casino Guru and FAM posted on the progress.

BLESS 🙏

Hi Blessings999!

I'm sorry to hear that. I have never played at this particular casino, so I can't add anything first-hand, but I still believe this casino pays out the winnings even if the user reviews are mixed, which indicates it has not been a pleasant experience for many people.

Still, I will be here, and if neccessary, so will the Complaint Team.

Hi, has the casino commented on your verification? Did it fix what was the problem or still not?

Radka

Many thanks for your kindness 🙏 and support and help. It's truly horrific. Got an email this morning stating from the finance security dept. that my withdrawal request has been approved to go and get my funds, but NOOOO the verification tab not updated and to piss me off even more, apparently my account is not verified yet. 😂 I am beyond annoyed.

Still not. But got a green light by a casino finance security dept saying yes and I still can't . Not only that, contacted mr.bet support and they said I am still not verified. This is going on since Dec.21

I see a lot going on at once, but the end result is that it still has not moved forward. So if you need, as Radka suggested, feel free to contact our complaints team and they will try to help you. I don't want to put pressure on you to do this because the later you do it, the longer the whole process can take if you don't get it sorted out.😕

Ouch!

Uhm, I honestly do not know what to say. Beyond annoyed? I have many other expressions spinning in my head....

I imagine an optimist would say it has still been progress, and hopefully the casino will eventually push harder to fulfill the most important duty of any casino. The second part is definitely me again 🙂

I'm trying to say, Hold on! 🤞🍀