Luckygem Casino - γενική συζήτηση (σελίδα 2)

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Anything related to Luckygem Casino, maybe?

Hi,

How can I file a complaint?

Hello so I am quite pissed. I managed to win 1K last week. I had to lay out in small amounts? (Already weird but okay) did 250EUR and 500EUR then I was only allowed to do 1 transaction at the time. Okay.. then my lowest withdrawal got proceeded within an hour. 500EUR got cancelled. Oh okay.. then withdraw another 250EUR and asked for my withdrawal everyday asking to have it processed and it was still in process throughout the whole week, while my first withdrawal was processed almost instantly. KYC verified, no weird stuff in the account nothing. After asking everyday and the same default response I did cancel it yesterday or day before. Lost the rest of the money (which was probably the goal of letting me wait a week long which is disgusting) and now everything is gone.

And I am not the only one with this issue its all over Trustpilot people cancelling withdrawals after a while and losing it becaude their second or third withdrawal never gets processed

And on my review is now being said that oh we pay out, and oh you played it away yourself. No you shouldve made sure that the withdrawal was proceeded in max 48 hours. And not waiting till the customer cancels it a week or longer after the withdrawal request being made where the player is tempted to cancel it!

Hello and welcome to the forum. I understand you went through delayed payments, which resulted in losing the rest of the balance. I get it's not an experience one would accept with ease; the way you describe that, though, the casino occasionally paid the portion, so losing the money, no matter how hard this is going to be, pretty much closes the way to investigate whether the casino would eventually pay the rest. When complications arise, the casino must first try to resolve them on their own and only if they fail to do so within the 14 full days and the money is still in the account, can we act.

It’s just that the casino could always say they were going to pay but the player lost the money himself. I'm sorry for what you have been through.

Δημιούργησα έναν λογαριασμό σε ένα δόλιο καζίνο, κατέθεσα χρήματα και η επαλήθευση έγινε με επιτυχία. Μετά από δύο ημέρες, με ενημέρωσαν ότι υποτίθεται ότι είχα άλλον λογαριασμό. Κατά συνέπεια, όλα τα χρήματά μου διαγράφηκαν και ο λογαριασμός μου μπλοκαρίστηκε. Ζήτησα απόδειξη, η οποία απορρίφθηκε, και δεν έλαβα ποτέ πίσω τα χρήματα που είχα κερδίσει ή καταθέσει. Ορκίζομαι ότι έχω μόνο αυτόν τον έναν λογαριασμό, ο οποίος μπορεί να επαληθευτεί μέσω διεύθυνσης IP.

Παρά ταύτα, ο λογαριασμός μου είναι μπλοκαρισμένος, έχουν εξαφανιστεί πάνω από 1200 ευρώ και δεν έχω τίποτα, καμία απόδειξη ή στοιχείο για το τι υποτίθεται ότι είναι αυτός ο φερόμενος ως δεύτερος λογαριασμός.

Περίεργα μυστηριώδης

Hi, was it at this casino, the one you’re posting under, where you had the issue with alleged multiple accounts?

If you’re sure you never had another account there and, as far as you know, nobody from your household, a friend, or anyone else used the same internet connection or device to play there, then you may want to submit a complaint with us.

Our team can then look into the situation and try to assist you with the case.

What do you think?

Γεια σας, έκανα ανάληψη 450€ στις 12 Αυγούστου και έχουν περάσει 7 ημέρες από τότε που την έλαβα. Διάβασα ότι πρέπει να περιμένετε το πολύ 14 ημέρες. Ήθελα να ρωτήσω αν η ανάληψη δεν διεκπεραιωθεί εντός αυτών των 14 ημερών (έχω ήδη επαληθεύσει τα πάντα σωστά), τι πρέπει να κάνω ή πώς θα μπορούσατε να με βοηθήσετε; Ευχαριστώ.

Πληρωθήκατε; Πόσο καιρό σας πήρε;

Hi, if the casino still hasn’t paid you by the time the 14-day period has passed, you can submit a complaint with us and our team will try to help.

Of course, I’d much rather see the casino simply process your withdrawal without us needing to get involved. Since you’re already verified, it may just be a matter of time.

That said, have you asked the casino why you’ve already been waiting for about a week? Did they give you any specific explanation for the delay?

Κι εγώ είμαι μπερδεμένος, αλλά έχω και ανησυχίες σχετικά με αυτό το καζίνο, το LUCKYGEMS.COM. Ζήτησα ανάληψη 280€ στις 16 Σεπτεμβρίου 2026.

Παρόλο που οι όροι και οι προϋποθέσεις του καζίνο αναφέρουν ότι οι πληρωμές διεκπεραιώνονται εντός 48 ωρών, μου είπαν ότι οι πληρωμές βασίζονται σε επίπεδα, κάτι που υποθέτω ότι αποτελεί απάτη.

Μετά από αρκετά email που έγραψα, έλαβα πάντα τα ακόλουθα σχόλια:

Αναφέρθηκε ότι δεν μπορεί να προβλεφθεί χρόνος, καθώς αυτή τη στιγμή βρίσκεται σε κατάσταση αναμονής.

Τι υποτίθεται ότι πρέπει να συμπεράνω από αυτό; Θα ήθελα να σας ζητήσω να με βοηθήσετε με αυτό το θέμα.

Hello, to be honest, I'm not familiar with the casino and could open its website. I understand you expect a withdrawal, but some casinos have stated in their rules what limits are available based on level or other factors. That's a really popular approach even among decent operators. Is this what you meant, please?

But just as I said, I could not access a casino with such a name, and I could not see their terms.

Would you please share the casino's full url and the precise explanation you got regarding the withdrawal, please? Just to rule out misinterpretation, of course. Thank you.

Φυσικά,

luckygem5.com

Ανατρέξτε στην κατηγορία Πολιτική Πληρωμών, η οποία αναφέρει ότι οι πληρωμές θα διεκπεραιώνονται εντός 48 ωρών.

Όταν επικοινώνησα με την υποστήριξη για να βεβαιωθώ, μου είπαν ότι οι πληρωμές εξαρτώνται από την κατάσταση του επιπέδου σας. Κατάλαβα ότι αυτό σημαίνει ότι αυτές με υψηλότερα επίπεδα διεκπεραιώνονται πριν από εμένα και πρέπει να περιμένω σε ουρά. Ο χρόνος αναμονής δεν είναι ορατός, κάτι που πιστεύω ότι αποτελεί απάτη, καθώς δεν θα έπρεπε να ισχύει. Η απάτη είναι ότι οι οδηγίες πληρωμής αναφέρουν 48 ώρες, αλλά όσον αφορά την πληρωμή, προστίθεται ένας απροσδιόριστος χρόνος.

Thank you. Frankly, I'm familiar with this casino review. Unlicensed small or medium casino with mostly unfair rules.

Anyway, every terms and conditions also include information about possible changes in unexpected situations for example. That pretty much covers the situation when the transaction cannot be carried out immediately for various purposes, starting with quite normal verification or still probable delay in services.

Maybe the waiting time is not visible because there are many more in the queue and no one wants to promise anything without certainty. From my side, given the circumstances, I consider it more positive than rather directly unfair behavior; it seems like a delay.

Γεια σας, είναι πολύ ενοχλητικό όταν διαβάζετε ότι η πληρωμή θα διεκπεραιωθεί εντός 48 ωρών και στη συνέχεια, όταν ρωτάτε την υποστήριξη, σας λένε ότι δεν μπορεί να δοθεί χρονικό πλαίσιο. Έλαβα τη δική μου μέσα σε μία έως δύο εβδομάδες. Φυσικά, τους απείλησα επίσης με καταγγελία στα μέσα ενημέρωσης, λέγοντας ότι θα τους παρουσίαζα ως απατεώνες. Δεν ξέρω αν αυτός ήταν ένας παράγοντας που έλαβα τα χρήματά μου τόσο γρήγορα, αλλά τελικά έλαβα το πλήρες ποσό.

Hello! I'm glad you have the full amount and I appreciate your willingness to share. I get it was an annoying experience, but I wouldn't personally threaten anyone. 😁

Well, I guess the result matters, of course.

Last Wednesday i made the mistake to sign up to luckygem casino.

I deposited 200 euro and took the 300% bonus.

I got lucky and won and made the wager of 21000 euros.so far so good.

I provided every document known to mankind and managed to make 3 withdrawals of 500 each.

My remaining balance was 6700 euros.

Today all of a sudden the account was closed because they said i used vpn.

The fun part is that they are so dum dum and know they are scammers because not only i did not use such thing but before today i did not even know what it was.i searched it after what happened today....

My country is allowed and the games played properly so there was no need even if i knew what it was or possesed such application.

I saw same case in this casino as i read the reviews so it must a regular practice by these casino(help me god).

I challenged the casino to provide me proof of the accusation but the just closed the chat and ghosted me.

For the love of god how is this casino not blacklisted????

Any help would be much appreciated

Having your account closed with €6,700 remaining, after completing verification and making three withdrawal requests, is understandably upsetting, especially when you deny using a VPN and support won’t explain the accusation.

Did those three €500 withdrawals actually reach your bank account, or were they only requested? Also, did the casino explicitly say it was confiscating the remaining balance, or only that your account was closed?

Your complaint is already awaiting review, so our team will assess the situation and contact you if they need more information. The VPN allegation needs supporting evidence; we can’t establish from the forum alone what triggered it.

As for blacklisting, that decision requires an assessment of the available evidence and the casino’s conduct. Similar reports are concerning, but they don’t automatically establish what happened in your case.

Please keep us updated if the casino provides a clearer explanation or changes its decision.

Hello!!thank you in advance for your concern..

The three withdrawals actually were credited in my bank account.

They said they closed my account but nothing about confiscating my funds.

But I can't have access to my account so how can I make a withdraw?

Finally I think that because I managed to win with my first deposit somehow they did not like it and made an excuse to close the account.

But honestly it was the most absurd excuse because I never never once have used VPN.there is no need.my country is allowed and the games work just fine.there is literally no point to use VPN.

Please provide me with your help because the feeling of being cheated in a casino is very frustrating!!!

The player and the casino have one understanding..I put money and if I lose ok the casino gets the money..

But it should work the other way!!!

It is very low quality to treat players like that because they just had the luck to win!!!!it's a casino!!!that is the point of it's existence!!!

That clarifies an important point: you received the €1,500, but the remaining €6,700 is inaccessible, and the casino hasn’t told you whether it intends to pay it.

You don’t necessarily need access to the account for the casino to arrange payment manually. They should explain how your remaining balance will be handled rather than leaving you unable to request a withdrawal.

Since support has already stopped responding and your complaint is awaiting review, let’s allow the Complaints Team to assess the closure and the disputed VPN allegation. We can’t yet establish why the casino made that decision, but your concern about the unpaid balance is understandable.

Did the closure message mention any next steps for receiving your money, or did it simply state that the account was closed?

Hello.i talked to support and told me that my funds are voided and they do not need to provide any proof!!!!!