Legiano Casino - γενική συζήτηση (σελίδα 41)
Όχι, έχω ήδη κάνει ανάληψη χρημάτων χωρίς κανένα πρόβλημα. Αλλά τώρα, ξαφνικά, έλαβα ένα μεγάλο ποσό και μπλόκαραν τις αναλήψεις μου και μου είπαν να επαληθεύσω τον λογαριασμό μου, και ακόμα περιμένω.
Hello, maybe it would be good to mention that in certain situations, separate verification is sort of a standard casino action. When a player wins a significant amount, casinos typically verify that the win complies with all terms and conditions, often consulting associated game providers to review the game rounds. From a player's perspective, it makes sense to feel a bit hesitant and worried, and our colleagues, the mediators, will assist you through the complaint. While those checks may be necessary, all associated steps should be explained to the player to avoid confusion.
Well, I have a feeling that this is actually the weak spot for this particular casino, though.
Φυσικά, καταλαβαίνω ότι εξετάζουν τα πάντα, αλλά δεν ξέρω αν θα πουν κάτι, επειδή ήμουν στο υψηλότερο επίπεδο VIP και όταν κέρδισα ένα μεγάλο έπαθλο ξαφνικά μείωσαν το επίπεδό μου και με άφησαν να κάνω ανάληψη μόνο 500€ την ημέρα. Μπορούσα να κάνω ανάληψη έως και 8000€ και μετά το μπλόκαραν για επαλήθευση και έκτοτε έτσι είναι.
Οι αναλήψεις μου εξακολουθούν να είναι μπλοκαρισμένες.
Oh, I see. Well, let's put aside the checks and verification, but quite often I come across players mentioning a sudden VIP status drop after a major win. It is actually in most cases associated with the withdrawal requests, which lower the players' VIP score. Those mechanics very commonly favor wagering and depositing more than withdrawing. So even though it may feel sudden, the point is that the level drop when bigger withdrawal request is submitted and no other actions like deposits or wagering occur. 🙁
Considering that some VIP or better say loyalty, programs attract players by increased withdrawal limits, I'm still quite hesitant to those offers. For me personally, withdrawal limits mostly based on spending are not that rewarding.
Hopefully the money will fully be withdrawn without unnecessary delay.
Εντάξει, εντάξει. Ας ελπίσουμε ότι μπορείτε να με βοηθήσετε να το λύσω αυτό. Ευχαριστώ.
Sure, the complaint is just the right step. And if you want to stay in touch while here on the forum, you are very welcome to do so.
I have to bid you a farewell for now, but I'll keep an eye on you; I'll be back on Monday. Post anything you want to say, please. Have a great weekend and maybe try to distract yourself a bit.
Εντάξει, ευχαριστώ.
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