Legiano Casino - γενική συζήτηση (σελίδα 41)
Όχι, έχω ήδη κάνει ανάληψη χρημάτων χωρίς κανένα πρόβλημα. Αλλά τώρα, ξαφνικά, έλαβα ένα μεγάλο ποσό και μπλόκαραν τις αναλήψεις μου και μου είπαν να επαληθεύσω τον λογαριασμό μου, και ακόμα περιμένω.
Hello, maybe it would be good to mention that in certain situations, separate verification is sort of a standard casino action. When a player wins a significant amount, casinos typically verify that the win complies with all terms and conditions, often consulting associated game providers to review the game rounds. From a player's perspective, it makes sense to feel a bit hesitant and worried, and our colleagues, the mediators, will assist you through the complaint. While those checks may be necessary, all associated steps should be explained to the player to avoid confusion.
Well, I have a feeling that this is actually the weak spot for this particular casino, though.
Φυσικά, καταλαβαίνω ότι εξετάζουν τα πάντα, αλλά δεν ξέρω αν θα πουν κάτι, επειδή ήμουν στο υψηλότερο επίπεδο VIP και όταν κέρδισα ένα μεγάλο έπαθλο ξαφνικά μείωσαν το επίπεδό μου και με άφησαν να κάνω ανάληψη μόνο 500€ την ημέρα. Μπορούσα να κάνω ανάληψη έως και 8000€ και μετά το μπλόκαραν για επαλήθευση και έκτοτε έτσι είναι.
Οι αναλήψεις μου εξακολουθούν να είναι μπλοκαρισμένες.
Oh, I see. Well, let's put aside the checks and verification, but quite often I come across players mentioning a sudden VIP status drop after a major win. It is actually in most cases associated with the withdrawal requests, which lower the players' VIP score. Those mechanics very commonly favor wagering and depositing more than withdrawing. So even though it may feel sudden, the point is that the level drop when bigger withdrawal request is submitted and no other actions like deposits or wagering occur. 🙁
Considering that some VIP or better say loyalty, programs attract players by increased withdrawal limits, I'm still quite hesitant to those offers. For me personally, withdrawal limits mostly based on spending are not that rewarding.
Hopefully the money will fully be withdrawn without unnecessary delay.
Εντάξει, εντάξει. Ας ελπίσουμε ότι μπορείτε να με βοηθήσετε να το λύσω αυτό. Ευχαριστώ.
Sure, the complaint is just the right step. And if you want to stay in touch while here on the forum, you are very welcome to do so.
I have to bid you a farewell for now, but I'll keep an eye on you; I'll be back on Monday. Post anything you want to say, please. Have a great weekend and maybe try to distract yourself a bit.
Γεια σας, όσον αφορά την περίπτωσή μου, όλα παραμένουν τα ίδια από τις 17 Μαρτίου. Δεν έχουν επαληθεύσει τον λογαριασμό μου και οι αναλήψεις είναι μπλοκαρισμένες, και μου λένε πάντα το ίδιο πράγμα. Δεν ξέρω πια τι να κάνω.
Oh, I hope this is not the same situation we were in four or more months ago. Well, the best approach is to get prepared for the longer run.
This casino in the past showed us how very much delayed KYC and withdrawals are possible. Therefore, patience will be the key. A positive thing is that the casino paid if the players resisted long enough without cancelling the withdrawals. Let's stay in further touch and walk this through together. You have such a nice sum in your account, so it might be quite challenging, but I'm optimistic since there are no indications of rule breaches or anything else that could potentially complicate the process.
Γεια σας, μόλις χθες έλαβα ένα μήνυμα από αυτούς που έλεγαν ότι η ταυτότητά μου είχε επαληθευτεί, αλλά το τιμολόγιο που έστειλα δεν έγινε δεκτό και ζήτησαν άλλο. Το έχω ήδη στείλει και λέει ότι θα επαληθευτεί σε 24 ώρες, αλλά την προηγούμενη φορά έλεγε το ίδιο πράγμα και περίμενα σχεδόν ένα μήνα. Ελπίζω να γίνει πιο γρήγορα.
I also hope this will be much faster. In any event, I would say that you are doing a very good job of reading the situation because you are providing documents in spite of the casino's obstacles and are taking the best possible action. Could you tell me what appeared to be a problem with the initial invoice? I want to make sure that you received at least useful information from the casino after a month of waiting.
Όχι, δεν μου έχουν πει τίποτα. Έλαβα μια ειδοποίηση που επαληθεύεται, ζητώντας ένα άλλο τιμολόγιο, αλλά αυτό είναι το μόνο που μου είπαν. Ελπίζω μόνο να μην αργήσουν πολύ.
That's not a very systematic working process; what do you think? Let's just hope this attempt will pass, but if not, I would insist on getting a direct explanation. I believe that addressing this perfectly reasonable request is essential.
Well, we will be here to see what comes next.
Ελπίζω να είναι γρήγορο.
Γεια σας, μπορεί κάποιος να με βοηθήσει; Κανείς δεν μου απαντάει εδώ, και στο καζίνο μου λένε πάντα το ίδιο πράγμα.
Ενάμιση μήνα για να επαληθεύσω την ταχυδρομική μου διεύθυνση. Έλα τώρα! Αυτό είναι αστείο, σωστά; Έχω κουραστεί να μου λένε να κάνω υπομονή, αυτό είναι το μόνο που λένε ποτέ.
Επειδή δεν υπάρχει λύση.
Hello, honestly, no one promised you a quick solution. 🙁I'm sorry, but as you can conclude, the complaint turns over on a weekly basis; this is shown by the timer. The complaint is active and the casino as well as the mediator are both responsive in the thread.
So no, it's not a joke and you have to be patient, I'm afraid.
Σας ευχαριστώ
You are welcome.
Even though it takes some time, the process is under control and hopefully it won't take longer than necessary.
Hang in there, please.
Προσθήκη ανάρτησης
