GeniusWin Casino - γενική συζήτηση

hi...I made a withdrawal request about 1 week ago and it is still being processed despite having sent all the requested documents....I contacted support via chat but they don't give me any explanations or a timescale and I'm getting started to worry since it's almost 4000 euros....I've always read here that there have been other customers in the past who have had big problems with geniuswin.it...Can you do something? Thank you

salve ...ho fatto una richiesta di prelievo circa 1 settimana fa e ancora risulta in gestione nonostante abbia mandato tutti i documenti richiesti....ho contattato l'assistenza in chat ma non mi danno ne spiegazioni ne una tempistica e mi sto cominciando a preoccupare visto che sono quasi 4000 euro....Ho letto sempre qui che ci sono stati in passato altri clienti che hanno avuto grossi problemi cn geniuswin.it ...Potete fare qualcosa ? Grazie

Γεια, λυπάμαι που μαθαίνω για το πρόβλημά σου. Θα ήθελα να ξεκινήσω λέγοντας ότι δίνουμε στα καζίνο 14 ημέρες για να επιλύσουν μια διαδικασία ανάληψης και KYC, αλλά αν δεν έχετε πληροφορίες γιατί δεν έχετε χρήματα για μια εβδομάδα ή σε ποιο στάδιο βρίσκεται η επαλήθευσή σας, αυτό δεν είναι τόσο καλό.

Ωστόσο, όταν λέτε ότι στείλατε τα έγγραφα, περάσατε την επαλήθευση ή όχι; Γιατί μέχρι να πετύχει, μάλλον δεν θα πάρεις τα χρήματα.

Πείτε μου πώς είναι.

Hi, yes, I passed the verification by sending my identity card and the collection form via bank transfer.....the worrying thing is not knowing the timing of the payment and the total absence of information from customer service.. The only thing they told me was that they have problems and that I have to wait. And here I read that other people also had the same problem as me and months later they still hadn't received the money

salve si ho superato la verifica mandando la mia carta d'identità e il modulo per la riscossione tramite bonifico bancario.....la cosa preoccupante è non sapere la tempistica del pagamento e la totale assenza di info da parte del servizio clienti ... unica cosa che mi hanno detto che hanno dei problemi e che devo aspettare . E qui ho letto che anche altre persone hanno avuto il mio stesso problema e a distanza di mesi non hanno ancora ricevuto il denaro

Γεια!

Τέτοια σχόλια δεν είναι πολύ πειστικά, έτσι δεν είναι; Τουλάχιστον το KYC είναι πίσω σας. Δεν λέω ότι έχετε ξεπεράσει το χειρότερο κομμάτι, από την άλλη πλευρά, είναι καλό να γνωρίζετε ότι δεν χρειάζεται να ανησυχείτε για αυτό τώρα.

Αν δεν κάνω λάθος, έχει περάσει πάνω κάτω μια εβδομάδα από τότε που ζητήσατε την απόσυρση, έχω δίκιο; Ειλικρινά, θα έλεγα ότι ο ασθενής είναι το κλειδί τώρα. 🤷‍♀️

yes it hasn't been that long but the most worrying thing is that customer service doesn't give me a time frame and I've read here on this forum other people who haven't received the money after months.....🙁

si non è passato tanto tempo ma la cosa piu' preoccupante che il servizio clienti non mi dà una tempistica e ho letto qui su questo forum altre persone che a distanza di mesi non hanno ricevuto i soldi.....🙁

Παρόλο που η υποστήριξη δεν σας έχει γράψει σχετικές πληροφορίες σχετικά με την απόσυρσή σας, δεν θα ήμουν ακόμη δύσπιστος, αν και καταλαβαίνω ότι δεν είναι εύκολο όταν είναι τα χρήματά σας.

Ωστόσο, όπως έγραψε η Radka, ας προσπαθήσουμε να κάνουμε υπομονή για λίγο και αν δεν αλλάξει τίποτα και δεν λάβετε τα χρήματά σας ή το καζίνο δεν απαντήσει, θα προσπαθήσουμε να σας βοηθήσουμε. 🙂

Θα είναι δυνατό αυτό;

ok let's wait until December 31st.... thanks

ok aspettiamo fino al 31 dicembre.... grazie

Νομίζω ότι είναι η σωστή απόφαση. Θα κρατήσω τα δάχτυλά μου σταυρωμένα για να πάρεις τα λεφτά σου. Αν έχετε κάποια ενημέρωση ενημερώστε με.

Good morning, I made two withdrawal requests on 3 and 25 September for a total of around 1600 euros however they are still being managed after months. The assistance continues to repeat that it requests the competent department but nothing moves. I have made several withdrawals in the past but they stopped paying a few months ago

Thanks for your attention

Buongiorno, ho effettuato due richieste di prelievo in data 3 e 25 settembre per un totale di circa 1600 euro tuttavia risultano ancora in gestione dopo mesi. L'assistenza continua a ripetere che sollecita al reparto competente ma nulla si muove. Ho effettuato diversi prelievi in passato ma da qualche mese hanno smesso di pagare

Grazie dell'attenzione

I see the situation as bleak for everyone...at this point the only thing to do is to get a lawyer involved and get paid directly by the state monopolies that act as guarantors when these bookmakers run away with the customers' money.... however, more months will pass before everything is resolved because the bureaucracy in Italy is very slow... in any case there is never an end to the disgust, not even when you win on .it you can rest assured

La situazione la vedo nera per tutti …a questo punto l’unica cosa da fare e’ di mettere in mezzo un avvocato e di farci pagare direttamente dai monopoli di stato che fanno da garante quando questi bookmakers scappano via con i soldi dei clienti ….tuttavia passeranno altri mesi prima che tutto si risolva perché la burocrazia in Italia va lentissima …comunque allo schifo non c’è mai fine nemmeno quando si vince sui .it si può stare tranquilli

Γεια σας, σε αυτήν την περίπτωση θα σας προτείνω αμέσως μιακαταγγελία που μπορείτε να υποβάλετε εδώ . Δεν νομίζω ότι είναι σωστό αν ένα καζίνο δεν μπορεί να πληρώσει έναν παίκτη για αρκετούς μήνες και δίνουμε στα καζίνο 14 ημέρες για να επιλύσουν μια τέτοια κατάσταση.

Τέλος πάντων, το καζίνο δίνει μόνο ως λόγο ότι θα το μεταφέρει στο τμήμα που ασχολείται με τις αναλήψεις; Νομίζω ότι έπρεπε να είχε γίνει εδώ και πολύ καιρό.

Δηλαδή θα προχωρήσετε και θα κάνετε καταγγελία;

Yes, for now I'll open a complaint and see how it goes, thanks

Si per adesso apro un reclamo e vediamo come va, grazie

Ευχαριστώ για την απάντησή σου. Αν έχετε οποιεσδήποτε ερωτήσεις μη διστάσετε να ρωτήσετε.

Θα επισυνάψω επίσης έναν οδηγό για να ξέρετε τι να περιμένετε όταν υποβάλετε μια καταγγελία. Μπορείτε να το βρείτε εδώ .

Ελπίζω να λυθεί η κατάσταση και να πάρεις τα χρήματά σου.

after a month I still haven't received any money....they don't have the money to pay the winnings....I will contact AAMS directly who will then hopefully take away his license

a distanza di un mese non ho ancora ricevuto nessun soldo ....non hanno i soldi per pagare le vincite....mi rivolgerò direttamente ad AAMS che poi spero gli toglierà la licenza

Τι γίνεται με την υποβολή της καταγγελίας εδώ; Θα έλεγα ότι είναι επίσης καλό να κάνουμε γιατί αν βρούμε κάτι άδικο στην περίπτωσή σας, το καζίνο θα τιμωρηθεί.

Χρειάζεστε περισσότερες πληροφορίες; Δοκιμάστε αυτόν τον οδηγό 👈 παρακαλώ.

Ή ρωτήστε μας εδώ αν θέλετε. 🙏 Το θέμα είναι να σας βοηθήσουμε αν αυτό είναι ακόμα δυνατό.

yes yes thanks I would like to open a complaint...so at least other people won't play on this site

si si grazie vorrei aprire un reclamo...cosi almeno altre persone non giocheranno su questo sito

Good morning everyone, I made two withdrawal requests on geniuswin on December 26, 2023 and January 1, 2024. They also tell me that there are delays and that they don't know when they will resolve it. Is there anything to worry about?

Buongiorno a tutti fatte due richieste di prelievo su geniuswin il 26 dicembre 2023 e il 01 gennaio 2024 anche a me dicono che ci sono ritardi e che non sanno quando risolvono. C'è da preoccuparsi?

unfortunately yes.... today AAMS replied to me and told me that they are carrying out checks... I think they have literally run out of money and are no longer paying anyone..... I advise you to send an e-mail to [email protected] or [email protected] describing your problem.

purtroppo si.... oggi mi ha risposto AAMS e mi ha detto che stanno facendo dei controlli ...penso che hanno finito letteralmente i soldi e non stanno pagando piu nessuno.....vi consiglio di mandare un e-mail a [email protected] o [email protected]  descrivendo il vostro problema .

But did they pay you in the end? I assume not...

Ma alla fine a te hanno pagato? Presumo di no..