Etheryl.io Casino - γενική συζήτηση (σελίδα 4)

After 14 working days, the casino still hasn’t provided an update and looks like they are avoiding it. My complaint is waiting for their reply but they haven’t responded with 10 hours left. Looks like they might not even proceed or might ignore me

That’s normal everytime the mediator gets back to them they reply with less then 5 hours to go, they do on purpose to use the full week. Confirms everything i suspect of these frauds, they have liquidity issues hence the reason all of us are here right now with the same bullshit excuse they give us

I guess we will see if they respond. You could be right with what they are doing.

Yup these guys are playing games. These guys really are saying I multi accounted. Like really?? I even talked to their support to work for their casino too and they are saying I multi accounted. How is a casino getting away with this. How do they say the same thing to several players

They’re frauds as soon as i won 14k my account got banned i knew right away they were crooks 6 weeks without an explanation until i opened a complaint here.

@Casino Guru i really hope you guys can help players by holding this casino accountable and put them as a risk, every other platform has them on the watch list. We are many being blamed for something we never did when we won significant amounts. We need to protect players against unethical casinos like Etheryl.

That’s exactly why complaints are important to us. They allow us to hold casinos accountable when there are concerns that they may have acted against our standards, treated a player unfairly, or handled a situation in a way we consider problematic.

So for now, let’s wait and see how your complaint, as well as the complaints from other players, turn out. Hopefully, everything will be properly explained and resolved.

If not, and the casino ends up with unresolved complaints, then there can also be consequences for the casino on our website.

I can understand why finding this thread right after your account was blocked would make you nervous. Still, since the review only started on Saturday, I wouldn't assume yet that the same thing is going to happen in your case.

Even when several cases look similar at first, the reason behind an account review can be different, and any multi-account allegation would need to be supported by actual evidence.

At Casino Guru, we normally allow casinos up to 14 days for both withdrawals and KYC/verification processes. So if this review includes verification of your account, I would give them some time to complete it before drawing any conclusions.

For now, I would keep screenshots of your balance, the account restriction and all communication with your VIP manager. If the casino later gives you a specific reason for the restriction, confiscates the winnings, or the review goes beyond this timeframe without any meaningful explanation, then we can look at the complaint option.

And if you still have the message where you were offered a no-deposit bonus in exchange for leaving a positive Trustpilot review, keep that as well. It's separate from the current account review, but definitely worth documenting.

One thing I'm curious about: had you already requested the $6,200 withdrawal before they blocked the account, or was the money still sitting in your balance?

Hello Jaroslav,

i had previously successful withdrawal without any issues, my KYC is verified and i would always receive the funds within 2 hours. However my max withdrawals were always between 500$-2000$.

Saturday i won 6200$ and i requested withdrawal, since im a VIP member my threshold is higher to withdraw. My withdrawal was rejected and went back to my balance, when i questioned my VIP manager Dylan, he mentioned my case is under review, exactly like the other players have been stating. The next day i tried to login and it tells me my account is blocked and to contact support, thankfully i have a screenshot of everything. Now my VIP manager is ignoring me hence the reason i came here only to find there’s many other players in my situation.

by the looks of it i can tell the next steps, the will blame me for multi accounting which is bs and never did, if this was true they would have withheld my other withdrawals as well. If we don’t get paid, i really hope this casino will face consequences, right now i am at 5 days so i will await another 9 days as per casino guru’s standards of 14 days before submitting the complaint. I know it’s coming though, i will not let this go away.

That clears up the sequence quite a bit.

So the $6,200 withdrawal was actually requested, then rejected back to your balance, and only afterwards you were told that the account was under review and eventually blocked. Considering that your KYC was already completed and your previous withdrawals had gone through normally, I can understand why the sudden change after a larger withdrawal feels concerning.

I would just be a little careful with assuming that the next step will definitely be a multi-account accusation. The other cases in this thread understandably make you suspicious, but each one still has to be assessed on its own evidence.

The fact that your earlier withdrawals were successful is useful context, although it doesn't necessarily rule out the casino claiming that it identified some account link later. If they do make that accusation, the important question will be what evidence they actually have to support it.

At five days, I think giving the current review some more time is reasonable. We normally allow up to 14 days for withdrawals and verification/review processes. If you're still left without access to the funds or a meaningful explanation after that, we can reassess the situation and whether a complaint with us would be the appropriate next step.

For now, I think you've done the right thing by keeping screenshots of everything and leaving the balance untouched while the review is ongoing.

Yep, only reason why i assume of knowing next steps is the communication with the casino and the experience players are going through are identical,

anyhow let’s wait and see. Cheers!

Just like i knew it, these scammers did not have any evidence. Blamed me for multi accounting after i won 14K. Banned and blocked me. Wasted over 2 months of my time by acting they had evidence, casino guru did a great job by looking into it and now they did not respond within their deadline for further clarification of their so called "evidence". I knew they had nothing on me or even others who are in similar situation, the mediator extended the timer for another 7 days to let them respond which i know they won’t as they have nothing. At this point i know i wont get paid but i will be happy as long as Casino guru can mark them as frauds on their site to protect other players and our hard earned money to put a stop to their unethical and scamming behaviour.

aw damn i guess you guys were right! Can’t believe we got screwed!!!

i just left a trust pilot review on these m*ther effers

We’ll see whether the casino responds within the extended timer or not.

Personally, I’d much rather see the situation resolved and you receive your money than have the complaint end up unresolved.

If it does eventually reach that point because the casino doesn’t cooperate or resolve the issue, then there can be consequences for the casino, including black points and an impact on its Safety Index.

But hopefully it won’t come to that and the casino will still respond.

Oh, and they didn’t give you any explanation at all as to why they blocked your account?

If you made a deposit and they blocked you shortly afterward without giving you any clear reason, I’d definitely want our complaint team to take a closer look at the situation.

If you need help and you don’t have any timeline for when the casino is supposed to finish its checks, then a complaint with us could make sense.

On the other hand, if you’d rather wait a little longer to see whether the casino comes back to you with something more specific, I can understand that as well.

I’ll leave the decision up to you.

I understand your point Jaroslav but im confident enough to know im not seeing a penny of my money lol. This casino has liquidity issues, they’re a small casino and when i look at the other complaint which was resolved they ended up financing the player 1000$ here and there which took a month to pay out the balance of 10K. So the odds of me getting my 14K are slim to none, i think they would have avoided bashing their reputation by now but they would rather just have a garbage rating and fraud people than pay.

I understand where your distrust is coming from. Still, I usually try to stay a little more optimistic, although of course I don’t want to give you any false hope.

The way I look at it, I would become much more pessimistic only if the complaint eventually ended as unresolved, the casino stopped communicating with us completely, and there were no other realistic options left for the player. At that point, the chances of receiving the money would obviously look much worse.

Until then, I usually try to stay at least somewhat positive. I’ve seen quite a few situations that took a long time and looked almost impossible to resolve, but eventually still ended well.

That doesn’t necessarily mean this particular case will be the same, but I’d like to believe it will be.