Based on what you have described, the key issue is whether the casino was entitled to apply a €1,250 withdrawal limit after your bonus was assigned to the wrong deposit category, especially if a much higher maximum withdrawal was displayed while you were playing.
This cannot be assessed properly in the forum alone. Please submit a complaint through our Complaint Resolution Center so that our team can review the exact bonus offer, the terms cited by the casino, your game and transaction history, and the screenshots showing the displayed withdrawal limit.
When submitting the complaint, please state the exact amount you are disputing and attach your correspondence with support and the compliance department, as well as the KYC-related messages. Do not post your casino username or personal documents publicly on the forum.
Once the complaint is submitted, it will first be reviewed by our team before any further steps are taken.
