Etheryl.io Casino - γενική συζήτηση (σελίδα 2)

Thank you for your response.

I would like to clarify an important point — I have not gone down from VIP level at any stage.

My VIP status has remained consistent, and there has been no gradual decrease in activity or deposits within the platform that would justify a reduction in benefits or limits.

The change to a $1,000 CAD daily withdrawal limit was applied suddenly as part of the account review and reactivation process, not as a result of any natural VIP level adjustment.

Additionally, as a VIP player, such a low withdrawal limit is significantly below what I have experienced elsewhere and results in an unnecessarily extended withdrawal period for my remaining balance.

To confirm, withdrawals are being processed under the new limit, but my concern remains about the fairness and transparency of these newly applied conditions.

Do I understand correctly from your post that your VIP level has not dropped now? Right?

If it is so, you should contact the support and ask for an explanation about why the limits have changed if you are still a VIP player.

It really doesn't sound fair, for sure.

Hi Romi,

Yes, I am still a VIP player.

However, despite this, my experience has been extremely poor. I am currently facing repeated issues with my withdrawals being delayed, expired, and requiring resubmission. My last withdrawal was not processed and was marked as "expired," which has further delayed my payout.

My total balance is around 24,000 CAD, and I am following the stated 1,000 CAD daily withdrawal limit. Even then, the process has become slow, inconsistent, and unclear, with no proper timeline provided for completion.

Additionally, I have been informed that my live chat access is no longer available, which means I am currently unable to use real-time support and must rely on email communication for any withdrawal-related queries.

 I have also noticed that some live casino games I was actively playing and winning on are no longer available or have been removed from my account interface during this period.

At this stage, I am not playing anymore. I only want my remaining winnings paid out in full.

From my experience so far, the process has not been fair or transparent, and I would not recommend this casino based on how withdrawals are being handled.

I have all records and proof of my activity and withdrawal history

Please know that the live chat usually doesn't know much regarding withdrawals, as it falls under other team competencies, so there's no need to be worried that you are unable to ask them about the status of the withdrawal.

Have they explained to you by email why the withdrawal was rejected, and games restricted, by any chance, please?

Hi Romi,

Thank you for your response.

Regarding your question, I did receive communication from the casino, but the explanation provided was very general. They referred to "internal checks" and "risk/compliance procedures," without giving any specific reason for why the withdrawal was rejected or why the restrictions were applied.

There was no clear or detailed justification provided for the rejection itself.

Additionally, I was informed that withdrawals may "expire" during these checks, which is what happened in my case. I then had to resubmit the withdrawal and effectively restart the process.

At the moment, I have another withdrawal pending under "Approval Pending," again without a defined timeline.

So overall, while they did respond, the information has been vague and lacks transparency regarding both the rejection and the restrictions.

Please let me know if you need any further details ?

Thank you.

Now, let's see how they will go with the pending withdrawal.

We're here for another update whenever there's something new.

Hi Romi,

My most recent withdrawal request was rejected last night without a clear explanation.

This follows a pattern where:

Withdrawals remain pending with no defined timeline

Requests expire or get rejected during "internal checks"

I was informed of a $1000 daily withdrawal limit, but this has not been honored

At this point, I’m unable to successfully withdraw my funds despite following all instructions.

I would appreciate guidance on how this can be resolved, as the current process feels unclear and inconsistent.

I understand that it must be hard if you don't get a clear explanation from the casino.

As of now, though, we have to wait until we're able to try to contact the casino so we can collect some more information from them.

Please stay in touch.

Hi Romi,

Thanks again for your support — I really appreciate it.

Sid

Based on my last two withdrawals, I’ve noticed a consistent pattern where the first request expires or gets rejected, and I then have to resubmit it before it is processed. As a result, each $1,000 CAD withdrawal effectively takes around 48 hours instead of the stated 24-hour timeframe.

At the moment, I have a pending withdrawal that appears to be heading toward expiry again, which would mean I will need to resubmit and restart the processing cycle.

Based on the communicated structure of a $1,000 CAD daily limit resetting at 00:00 UTC, I would expect each withdrawal to be processed within that 24-hour window without needing resubmission.

Easy to use and a good selection of different types of games. Withdrawl times vould always improve but all in all a goof site.

When you say the withdrawals could be improved, do you mean the withdrawal speed, or is there something else you have in mind?

How long does the entire withdrawal process usually take for you?

Hi, Ive been playing on Etheryl.io for sometime now, around 8 months, and have made significant amount of withdrawals through the casino. Yesterday I won quite a bit, around 2800 CAD and wanted to withdraw and the withdrawal usually takes like a couple of hours but they didnt process it for sometime. I contacted support and they said its usually 24 hours so I waited and then I contacted VIP team and they came back with a response that my account has been flagged and compliance team will review account. My account is fully locked and my withdrawal is on hold. Ive been trying to get a hold of the the VIP team but no response as to what the issue is and why my account is flagged and compliance hasnt reached out. Support chat has been saying they will follow up but no response from them too. Ive been really loyal to the casino and havent gone against their rules. I am really lost as to what to do and have waited for so long. What should I do in this case?

Hi, I know situations like this can make players feel uncomfortable or stressed. However, if the casino told you that your account is currently under review, I would wait for now.

Did you perhaps play with a bonus that could be the reason they want to review your account or gameplay? Maybe something about the way you played was flagged, and the casino simply wants to make sure that everything was in order.

Sometimes these reviews don’t take just a couple of days, like two or three, and can take a bit longer. So for now, I’d stay calm and give them some time. If the investigation is still ongoing, the casino may simply not have anything new to tell you yet.

I hope they manage to resolve it. If not, or if the casino accuses you of something you don’t believe is fair, definitely let us know. Our team would be here to try to help you.

Hi! They had said I was flagged for multiple accounts and I only used one account from the start. So I was confused what they meant by that and then they said the system doesn’t flag for no reason.

Hi, does that also mean they closed your account, or can you still log in to the casino normally?

Multi-accounting is something casinos often check for. Sometimes accounts can also be linked if players use the same internet connection, for example when people from the same household play, or when they share the same device.

Could any of the situations I mentioned apply in your case?

Nope! I’m the only one that plays in my house and I only have one account with etheryl. So not sure why their system today’s multi account. They also said 48 hours to respond to casino guru but they haven’t done so. They sent my amount I withdrew back into my balance and locked me from doing anything in the casino.

Sure, thanks for clarifying. For now, you’ll need to be patient and wait for our team to review the case.

The casino hasn’t been contacted by us yet, so I’m not sure where exactly they were supposed to respond or what may have been promised to you elsewhere. If you’re saying that you don’t confirm any kind of multi-accounting, then Tomáš, and later the resolver who takes over the case, will need to look at everything carefully.

Hopefully, the casino will be contacted soon and the whole situation can eventually be resolved.

Guys this casino is scam! I’ve been waiting for 6 weeks for my payment after i won 14k! They had blocked my account for a manual review and they just wrote back that i have another account which goes against their terms and conditions! This is not true and a pure scam i never created a duplicate account!!! There’s other similarities of my situation with other players! This casino is a scam and needs to be known for their fraudulent practices!!

Hey there, I understand that the casino claims something you disagree with, and for the last three or so weeks it has been subject to complaint, I found. It seems you and the casino have both responded earlier and once this update gets reviewed and assessed by the mediator, the next course of action will take place.

Don't worry, please; those similarities will surely be the subject of further checks. That's actually the main point of such complaints.