I also find it appropriate, even though I did not see any examples. However, I respect your feelings; at least the support could do the same, I guess. Try not to think about it, please. This problem with delay is a source of stress on its own.
Σήμερα το πρωί έλαβα μια πίστωση 500€. Ακόμα μου λείπουν 5.000€... θα δούμε. Είμαι πολύ αγχωμένος και ίσως διαβάζω τα email διαφορετικά...
This site always gave me my withdrawals exactly 4 days after I request them but this time I requested a withdrawal on January 27th and it still hasn’t come. I contacted support and she said that they have "finished all the routine checks and all they have to do is finalize it which will be really soon." And I still don’t have it. So basically support is admitting that they could give me my withdrawal but they’re holding it hostage for some reason? Avoid these sites if you can,
This site always gave me my withdrawals exactly 4 days after I request them but this time I requested a withdrawal on January 27th and it still hasn’t come. I contacted support and she said that they have "finished all the routine checks and all they have to do is finalize it which will be really soon." And I still don’t have it. So basically support is admitting that they could give me my withdrawal but they’re holding it hostage for some reason? Avoid these sites if you can,
Σίγουρα αφού πάρω όλα μου τα χρήματα θα ζητήσω να κλείσω τον λογαριασμό παιχνιδιών μου
Support just lied to me for 5 minutes saying that they finalized my withdrawal and I’m waiting on the payment provider which is bs because my payment provider is instant. They are lying to us 100% and I have the transcript.
Support just lied to me for 5 minutes saying that they finalized my withdrawal and I’m waiting on the payment provider which is bs because my payment provider is instant. They are lying to us 100% and I have the transcript.
Έχω ήδη υποβάλει καταγγελία. Κέρδισα 7.000€ στις 12 Ιανουαρίου και μέχρι σήμερα έχω λάβει μόνο 2.000€.
I genuinely think this site is out of money and can not meet the demand of their cashouts. Their own terms and conditions says withdrawals would be processed way quicker. It makes absolutely no sense and this should impact the trust rating when they blatantly lie in the terms and conditions.
It says the finance department will process withdrawals within 3 business days, well for me we’re already at day 6 and I’m still in the "final stages of approval." This site is lying to you and their Terms and conditions are lying to you. I would ask casinoguru to please call on a representative from this company to explain why their terms and conditions and support are lying to us? Why is their trust rating so high?
Σήμερα το πρωί έλαβα μια πίστωση 500€. Ακόμα μου λείπουν 5.000€... θα δούμε. Είμαι πολύ αγχωμένος και ίσως διαβάζω τα email διαφορετικά...
Oh, it has been quite some time! With this "speed," I do not even dare to count how many weeks are left to get the whole sum. I wish I could help you feel better, but the only thing I can actually say is hang in there; the money is coming but painfully slow. 🙁
This site always gave me my withdrawals exactly 4 days after I request them but this time I requested a withdrawal on January 27th and it still hasn’t come. I contacted support and she said that they have "finished all the routine checks and all they have to do is finalize it which will be really soon." And I still don’t have it. So basically support is admitting that they could give me my withdrawal but they’re holding it hostage for some reason? Avoid these sites if you can,
Those casinos with offshore licenses usually use 3rd-party payment processors, which means they finalize the checks and then their finance department gives the green light for the processor, another delay given the circumstances. Hence, this finance holds the list based on the volume of the requests and then sends concrete instructions for payments. That's the usual model for Curacao.
Or they are transitioning from one third-party payment provider to another. It's not that uncommon. Furthermore, it's not a situation that the casinos would prefer to disclose to their players.
I understand the feelings, but the issue is not something we can reflect directly in the Safety Index. This one number basically says how likely the player is to be paid.
No matter how it sounds, they will eventually pay, based on our data (the entire group), as I can see from the complaints. But I get it; it looks strange.
Those casinos with offshore licenses usually use 3rd-party payment processors, which means they finalize the checks and then their finance department gives the green light for the processor, another delay given the circumstances. Hence, this finance holds the list based on the volume of the requests and then sends concrete instructions for payments. That's the usual model for Curacao.
Or they are transitioning from one third-party payment provider to another. It's not that uncommon. Furthermore, it's not a situation that the casinos would prefer to disclose to their players.
I understand the feelings, but the issue is not something we can reflect directly in the Safety Index. This one number basically says how likely the player is to be paid.
No matter how it sounds, they will eventually pay, based on our data (the entire group), as I can see from the complaints. But I get it; it looks strange.
Σήμερα ακύρωσαν μια ανάληψη και το έκανα ξανά
Oh my, this is getting out of control. I assume no further instructions were provided following the withdrawal cancellation; is this correct? If only we knew if this was due to problems with the third-party payment provider, because it sounds like it from what other players have said.
Oh my, this is getting out of control. I assume no further instructions were provided following the withdrawal cancellation; is this correct? If only we knew if this was due to problems with the third-party payment provider, because it sounds like it from what other players have said.
Τώρα δέχτηκαν την ανάληψη. Θα πρέπει να περιμένουμε να δούμε πότε θα φτάσουν στην τράπεζα.
Ιζαμπέλα, η ανάληψή σου των 500 ευρώ ακυρώθηκε.
Εάν ακυρώσατε την ανάληψη μόνοι σας, δεν απαιτείται καμία περαιτέρω ενέργεια.
Εάν δεν έχετε ακυρώσει το αίτημα ανάληψής σας, η ακύρωση ενδέχεται να οφείλεται σε τεχνικό σφάλμα με τον πάροχο υπηρεσιών πληρωμών σας.
Όταν υποβάλλετε ένα νέο αίτημα ανάληψης, για να αποφύγετε τυχόν ταλαιπωρία, ακολουθήστε τις παρακάτω οδηγίες:
- Να χρησιμοποιείτε πάντα την ίδια μέθοδο πληρωμής που χρησιμοποιήσατε για την κατάθεση κατά την ανάληψη
- Βεβαιωθείτε ότι δεν υπάρχουν εκκρεμείς επαληθεύσεις στον λογαριασμό παιχνιδιών σας
- Για μια καλύτερη εμπειρία στην πλατφόρμα μας, συνιστούμε να χρησιμοποιήσετε το πρόγραμμα περιήγησης Google Chrome.
Επιπλέον, συνιστούμε τη χρήση τραπεζικής μεταφοράς για αιτήματα ανάληψης.
- Βεβαιωθείτε ότι έχετε εισάγει με ακρίβεια τα στοιχεία της κάρτας σας και τον προσωπικό σας IBAN, χωρίς επιπλέον κενά μεταξύ των ψηφίων.
Εάν έχετε περαιτέρω ερωτήσεις, μη διστάσετε να επικοινωνήσετε μαζί μας μέσω ζωντανής συνομιλίας.
Ορίστε το email που έφτασε
typical prepared email. let's see when the new request will be handed properly. wishing you a smooth process
typical prepared email. let's see when the new request will be handed properly. wishing you a smooth process
Το νέο αίτημα διεκπεραιώθηκε σήμερα το πρωί. Έχω ακόμα 2.500 ευρώ στον λογαριασμό μου, 1.500 ευρώ σε επεξεργασία και 1.000 ευρώ που θα έπρεπε να φτάσουν.
Αγαπητέ Ησαΐα 55,
Σας ευχαριστώ για την υπομονή σας.
Λάβετε υπόψη ότι είμαστε σε επαφή με την ομάδα πληρωμών μας και θα σας ενημερώσουμε το συντομότερο δυνατό σχετικά με τα νέα αιτήματά σας για ανάληψη. Όσον αφορά την ακυρωμένη ανάληψη, φαίνεται ότι έχει ακυρωθεί από τον πάροχο πληρωμών.
Σας ευχαριστούμε ειλικρινά για την κατανόηση και τη συνεργασία σας.
Ειλικρινά,
Ομάδα Dragonia
ΑΥΤΗ ΕΙΝΑΙ Η ΑΠΑΝΤΗΣΗ ΠΟΥ ΕΣΤΕΙΛΑΝ ΣΤΗΝ ΚΑΤΑΓΓΕΛΙΑ!!!! ΑΛΛΑ ΝΟΜΙΖΕΤΕ ΟΤΙ ΕΙΝΑΙ ΑΠΑΝΤΗΣΗ;;;;!!!!😡😡😡😡
Umm, honestly, to me... it's "just a response." 🙁
Something has been paid, but the process is still extremely painful at best, so I completely understand your emotions. I guess I would be yelling.
Umm, honestly, to me... it's "just a response." 🙁
Something has been paid, but the process is still extremely painful at best, so I completely understand your emotions. I guess I would be yelling.
Δεν μου αρέσει καθόλου αυτή η κατάσταση. Ο Μάρτιν, που παρακολουθεί την υπόθεση, πρέπει να βάλει ένα τέλος σε αυτήν.
Well, our mediators are in no position to stop anything, especially the casino's lack of sharing information. I believe I said that complaint truly requires patience. So, given the circumstances, maybe it would be beneficial to take a break from this, allowing your mind to drift away a bit, just for a couple of days. Enjoy some time away from the forum; focus on the weekend at hand. Do something else, because frankly, no matter what we feel, nothing can speed things up for now.
only time will tell whether it's going to be something worth yelling at ;(
Yes, that's true. I hope it will be shouting, but ultimately positive.🙂
Δωρεάν επαγγελματικά εκπαιδευτικά μαθήματα για υπαλλήλους online καζίνο, με στόχο τις καλύτερες πρακτικές του κλάδου, τη βελτίωση της εμπειρίας των παικτών, και τη δίκαιη προσέγγιση στα τυχερά παιχνίδια.
Μια πρωτοβουλία που ξεκινήσαμε με στόχο τη δημιουργία ενός συστήματος καθολικού αυτο-αποκλεισμού, που θα επιτρέπει στους ευάλωτους παίκτες να μπλοκάρουν την πρόσβασή τους σε όλες τις ευκαιρίες online τυχερών παιχνιδιών.
Μια πλατφόρμα που έχει δημιουργηθεί για να επιδείξει όλες μας τις προσπάθειες που στοχεύουν στην πραγματοποίηση του οράματος ενός πιο ασφαλούς και πιο διαφανούς κλάδου τυχερών παιχνιδιών.
Ένα φιλόδοξο έργο στόχος του οποίου είναι να τιμήσει τις μεγαλύτερες και πιο υπεύθυνες εταιρείες στον κλάδο των online τυχερών παιχνιδιών και να τους αποδώσει την αναγνώριση που αξίζουν.
Θα ανακατευθυνθείτε σύντομα στον ιστότοπο του καζίνο. Παρακαλούμε περιμένετε. Αν χρησιμοποιείτε λογισμικό αποκλεισμού διαφημίσεων, ελέγξτε τις ρυθμίσεις του.
