Dragonia Casino - γενική συζήτηση (σελίδα 11)

Thanks for the reply. You weren't playing with any bonuses either, were you? It just takes them a while.

Οι αναλήψεις μου έχουν κολλήσει εδώ και 5 ημέρες, 3 διαφορετικές αναλήψεις, πρέπει να κάνω ανάληψη 6500€. Μπορώ να λάβω βοήθεια εδώ για το πότε θα αρχίσουν να φτάνουν τα χρήματα στον λογαριασμό μου;

Hi, I can’t estimate exactly when the money will reach your account. I see you’ve been waiting for five days so far, and we allow casinos 14 days to process withdrawals or complete any necessary KYC checks.

Did the casino ask you to submit any documents? Are these your first withdrawals from this casino?

I can see you have quite a bit of money to withdraw, so some patience will be needed. If you’re already verified, or the casino hasn’t requested verification and you’re simply waiting for the payments, I’d give it the 14 days I mentioned. If there’s still no progress by then, we can try to help you.

Έκανα με επιτυχία ανάληψη 1000€ συνολικά πριν από 2 εβδομάδες και έφτασε στην ώρα της. Το καζίνο δεν μου ζήτησε κανένα έγγραφο και ισχυρίζεται ότι η πληρωμή θα γίνει σύντομα. Αυτό συμβαίνει εδώ και μια εβδομάδα από τότε που το ζήτησα. Είμαι υπομονετικός, αλλά αρχίζει να νιώθω ότι αργεί πολύ, καθώς υπάρχουν πολλές αναλήψεις που πρέπει να γίνουν.

The previous €1,000 payout is encouraging, although I understand why this wait feels longer when you still have €6,500 to withdraw in several instalments.

Which payment method are you using, and is it the same one that worked previously? Are all three requests still pending, or has any of them moved to approved or processed?

I also found your complaint, which is currently waiting for the delayed payment. For now, the 14-day period I mentioned still applies; the complaint timer shows when the team is due to follow up, rather than a guaranteed payment date.

Please let us know when the first payment arrives or if the casino gives you a specific explanation for the delay. That will help us see whether the withdrawals are starting to move.

Ήρθαν μέσω τραπεζικής μεταφοράς όπως συνήθως τότε, τώρα χρησιμοποίησα την ίδια μέθοδο και δεν έχω ακούσει τίποτα, λέει μόνο επεξεργασία για τον καθένα, παρόλο που δεν έχω ακούσει τίποτα από αυτούς από τότε που έκαναν τις αναλήψεις.

That helps clarify things. You’re using the same bank-transfer method that worked previously, but processing alone doesn’t confirm that the casino has actually sent the money to your bank.

For now, leave the requests pending and avoid cancelling them, so you don’t interrupt the process or return the funds to your playable balance. Your existing complaint gives us a way to follow up if the payments remain outstanding.

I understand the lack of updates is frustrating. Please let us know if any request changes to paid or completed, or if the first transfer reaches your account.

Ακόμα δεν έχω λάβει καμία απάντηση και έχουν περάσει 9 εργάσιμες ημέρες από την ανάληψη. Η ζωντανή συνομιλία λέει ότι θα διεκπεραιωθεί σύντομα και το επαναλαμβάνουν αυτό εδώ και 4 ημέρες που βρίσκεται υπό επεξεργασία και θα το εγκρίνουν σύντομα.

Hearing "soon" repeatedly without any actual progress understandably becomes frustrating. From what you’ve described, the withdrawals are still awaiting approval, so there is no confirmation yet that the bank transfers have been sent.

One clarification: the 14-day period mentioned earlier means business days. Could you confirm the exact date you submitted these requests? That will help establish the timeline accurately.

Your complaint is already open, so please keep Jean informed that the payments remain outstanding and support still hasn’t provided a specific explanation. I hope the next update brings actual progress rather than another general assurance.

Οι αναλήψεις έχουν γίνει σε τρεις ημέρες, η πρώτη στις 26, 27 και 28 Σεπτεμβρίου. Θα πρέπει να επικοινωνήσετε μαζί τους;

The casino will be contacted, but you’ll need to follow your complaint for updates. I don’t control that process, our complaint resolvers handle it.

Please check your complaint regularly. That’s where you’ll see what our team is doing, whether they need any further information from you, and when they contact the casino.

Once our complaint team has everything they need from you and the case reaches that stage, they’ll contact the casino.