Θέλω να ξεκαθαρίσω ότι αν ήμουν εγώ αυτός που έπαιζε και ξόδευε το υπόλοιπο, δεν θα έκανα όλη αυτή τη δουλειά, κάτι που δεν είναι καν καλό για μένα ψυχολογικά.
Θέλω να παρουσιάσω εδώ αρκετά επιχειρήματα που μπορώ να επαληθεύσω.
«Αρχικά έλαβα ένα σύνολο δεδομένων (IP/User Agent) που δεν ταίριαζε με τον εξοπλισμό μου. Αργότερα, αυτά τα δεδομένα διαγράφηκαν και αντικαταστάθηκαν με διαφορετικά δεδομένα. Αυτό εγείρει σοβαρές αμφιβολίες σχετικά με την αξιοπιστία των πληροφοριών που παρείχε το καζίνο και αποδεικνύει ότι υπήρξε χειραγώγηση ή, τουλάχιστον, βαριά αμέλεια.»
«Αν είχα παίξει όντως, τα αρχεία καταγραφής θα ήταν σαφή και συνεπή από την αρχή. Το γεγονός ότι το καζίνο άλλαξε εκδόσεις που έχουν ήδη υποβληθεί αποδεικνύει ότι δεν μπορούν να υποστηρίξουν την κατηγορία εναντίον μου.»
Επιπλέον, η υποστήριξη έχει σταματήσει να μου απαντά και έλαβα αυτές τις πληροφορίες μόνο μιλώντας με ένα άτομο που ισχυρίζεται ότι είναι ο John, ο οποίος ήταν ο VIP manager μου στο παρελθόν και ότι το καζίνο του είχε διαβιβάσει αυτές τις πληροφορίες. Το τελευταίο email που έλαβα από την υποστήριξη ήταν το εξής:
Σας ευχαριστούμε που επικοινωνήσατε μαζί μας.
Λάβετε υπόψη ότι ολοκληρώνουμε τη συλλογή και ανάλυση όλων των αρχείων καταγραφής και των δεδομένων που απαιτούνται για την τρέχουσα έρευνα.
Σύμφωνα με την τυπική μας διαδικασία και λαμβάνοντας υπόψη ότι υπάρχουν ήδη ανοιχτά παράπονα στο GuruCasino και το AskGamblers, ο λογαριασμός σας θα παραμείνει προσωρινά κλειστός μέχρι να ολοκληρωθεί η διαδικασία.
Μόλις ολοκληρωθεί η έρευνα, θα επικοινωνήσουμε μαζί σας για την επίσημη απόφαση.
Εκτιμούμε την κατανόηση και τη συνεργασία σας.»
Δεν έχω λάβει καμία επίσημη απάντηση από την υποστήριξη, μόνο ένας αγγελιοφόρος ονόματι John που μου είπε τα εξής:
Καζίνο100:
Σας είπα ότι η ομάδα μας κατέληξε στο συμπέρασμα ότι δεν μπορούμε να κάνουμε τίποτα για να σας βοηθήσουμε. Η ομάδα μας πιστεύει ότι έχετε χάσει τα χρήματά σας. Και θα έπρεπε να έχετε ενεργοποιήσει το 2FA, όπως ακριβώς και το υπόλοιπο 95% των χρηστών μας. Ούτε εγώ μπορώ να κάνω τίποτα. Λυπάμαι. Προσπάθησα να βοηθήσω, αλλά δεν μπορώ να κάνω πολλά εδώ.
Με άλλα λόγια, η ομάδα πιστεύει ότι έχασα τα χρήματα, αλλά δεν έχουν τρόπο να αποδείξουν ότι ήμουν εγώ, στέλνουν λάθος δεδομένα χρήστη όταν λέω ότι δεν είναι αυτοί, τα διαγράφουν και στέλνουν άλλα, αν ήταν πραγματικά σίγουροι ότι έπαιζα εγώ, αυτό δεν θα συνέβαινε.
Είμαι σίγουρος ότι θα έστελναν όλες τις αποδείξεις και ακόμα περισσότερες.
Πολλοί μπορεί να μην με πιστεύουν, αλλά νομίζω ότι αυτά που έγραψα τα λένε όλα!
Σας ευχαριστώ όλους για την προσοχή και τον χρόνο σας.
I want to make it clear that if I were the one playing and spending the balance, I wouldn't be doing all this work, which isn't even good for me psychologically.
I want to make several arguments visible here that I can verify.
"I initially received a set of data (IP/User Agent) that didn't match my equipment. Later, this data was deleted and replaced with different data. This raises serious doubts about the reliability of the information provided by the casino and proves that there was manipulation or, at the very least, gross negligence."
"If I had actually played, the logs would have been clear and consistent from the start. The fact that the casino changed versions already submitted proves that they can't support the accusation against me."
Furthermore, support has stopped responding to me and I only obtained this information by speaking to a person who claims to be John, who was my vip manager in the past and that the casino passed this information on to him, the last e-mail I received from support was this one:
Thank you for contacting us.
Please be advised that we are finalizing the collection and analysis of all logs and data required for the ongoing investigation.
In accordance with our standard procedure, and considering that there are already complaints open on GuruCasino and AskGamblers, your account will remain temporarily closed until the process is completed.
As soon as the investigation is finalized, we will contact you with the official decision.
We appreciate your understanding and cooperation."
I haven't had any official response from support, just a messenger by the name of John who told me the following:
Casino100:
I told you that our team has concluded that there is nothing we can do to help. Our team believes that you have lost your funds. And you should have activated 2FA, just like our other 95% of users. There's nothing I can do either. I'm sorry. I've tried to help, but there's not much I can do here.
In other words, the team believes that I lost the funds but they have no way of proving that it was me, they send the wrong user agent data when I say that it's not them, they delete it and send others, if they were really sure that it was me playing, this wouldn't happen.
I'm sure they'd send all the proof and then some.
Many may not believe me, but I think what I've written says it all!
Thank you all for your attention and time.
Quero deixar bem claro que se fosse eu a jogar e a gastar o saldo não estaria neste trabalho todo, que nem é bom psicologicamente para mim.
Quero deixar aqui visível vários argumentos que posso comprovar.
"Recebi inicialmente um conjunto de dados (IP/User Agent) que não correspondiam ao meu equipamento. Mais tarde, esses dados foram apagados e substituídos por outros diferentes. Isto levanta sérias dúvidas sobre a fiabilidade das informações fornecidas pelo casino e prova que houve manipulação ou, no mínimo, negligência grave."
"Se eu realmente tivesse jogado, os logs seriam claros e consistentes desde o início. O facto de o casino alterar versões já apresentadas prova que não conseguem sustentar a acusação contra mim."
Mais o suporte deixou de responder me e só obtive esses dados falando com uma pessoa que diz ser John que foi meu gestor vip no passado e que o casino passou lhe essa informação, o que a ultimo e-mail que recebi do suporte foi este :
Agradecemos o seu contacto.
Informamos que estamos a finalizar a recolha e análise de todos os logs e dados necessários para a investigação em curso.
De acordo com o nosso procedimento padrão, e considerando que já existem reclamações abertas no GuruCasino e no AskGamblers, a sua conta permanecerá temporariamente fechada até à conclusão completa do processo.
Assim que a investigação estiver finalizada, entraremos em contacto consigo com a decisão oficial.
Agradecemos a sua compreensão e colaboração."
Ora nao tenho qualquer resposta oficial do suporte apenas um mensageiro deles que dá pelo nome de John que me disse on seguinte:
Casino100:
eu te disse que nossa equipe concluiu que não há nada que possamos fazer para ajudar. Nossa equipe acredita que você perdeu seus fundos. E você deveria ter ativado o 2FA, assim como nossos outros 95% de usuários. Também não há nada que eu possa fazer. Me desculpe. Tentei ajudar, mas não há muito que eu possa fazer aqui.
Ou seja a equipa acredita que eu perdi os fundos mas não têm como comprovar que fui eu, manda dados errados de user agent quando digo que não são aqueles apagam e mandam outros, se realmente eles tivessem certezas que fui eu a jogar não acontecia isto.
Certeza que mandariam logo todas as provas e mais algumas.
Muitos podem não acreditar em mim mas acho que o que eu escrevi diz tudo!
Obrigado a todos pela atenção e tempo disponibilizado.
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