First of all, I would like to know what information you should provide. There is nothing written about it, so it doesn't seem logical to me either. Did you ask them what it would take to raise the limit?
Of course, as I said, if it can't be resolved on the forum or if you and the casino can't reach an agreement, I hope the complaint will be more relevant.
That's right, if it's in the Terms they should abide by it and not wrap it around as they see fit. Encouraging a player to play and therefore spend more just to have his limit raised is a bit too much even for me.
However, as you said, the casino has solved enough problems together with us and I am also of the opinion that they will do it again. At least I hope so.
You're welcome.
I hope for a positive ending as well. 🙂
I think that the person who will be dealing with your complaint must be looking at everything carefully and must be taking into account everything you send.
Of course I'm the admin of the forum and I can't guarantee that it will turn out 100% in your favour.
Anyway, no matter what, you will always get a clear explanation if we are on your side or why we would decide in favour of the casino.
I am having the same issue. I also put some printscreens in my case.
How do you mean the same?
Ita about casino encoruaging you to play more because on that way you would win more. They were sending me sreenshots of people winning massive money, explaining how a lot of people getting 10000€ per month etc
Ita about casino encoruaging you to play more because on that way you would win more. They were sending me sreenshots of people winning massive money, explaining how a lot of people getting 10000€ per month etc
Hey, I saw that you have also opened a complaint about this problem and Tomas is taking care of it. So I hope that in your case it will be possible to help somehow.
Nevertheless, everything is based on the fact that the casino asked you to play? Were you somehow self-excluded or not?
Δωρεάν επαγγελματικά εκπαιδευτικά μαθήματα για υπαλλήλους online καζίνο, με στόχο τις καλύτερες πρακτικές του κλάδου, τη βελτίωση της εμπειρίας των παικτών, και τη δίκαιη προσέγγιση στα τυχερά παιχνίδια.
Μια πρωτοβουλία που ξεκινήσαμε με στόχο τη δημιουργία ενός συστήματος καθολικού αυτο-αποκλεισμού, που θα επιτρέπει στους ευάλωτους παίκτες να μπλοκάρουν την πρόσβασή τους σε όλες τις ευκαιρίες online τυχερών παιχνιδιών.
Μια πλατφόρμα που έχει δημιουργηθεί για να επιδείξει όλες μας τις προσπάθειες που στοχεύουν στην πραγματοποίηση του οράματος ενός πιο ασφαλούς και πιο διαφανούς κλάδου τυχερών παιχνιδιών.
Ένα φιλόδοξο έργο στόχος του οποίου είναι να τιμήσει τις μεγαλύτερες και πιο υπεύθυνες εταιρείες στον κλάδο των online τυχερών παιχνιδιών και να τους αποδώσει την αναγνώριση που αξίζουν.
Θα ανακατευθυνθείτε σύντομα στον ιστότοπο του καζίνο. Παρακαλούμε περιμένετε. Αν χρησιμοποιείτε λογισμικό αποκλεισμού διαφημίσεων, ελέγξτε τις ρυθμίσεις του.
