May I ask when exactly you requested the withdrawal, please?
Sometimes casinos do this due to the pending verification process, but we of course believe that the player should be informed about everything.
Have you checked your emails for some messages with the explanation from the casino? Try to have a look into the spam folder as well, as sometimes these emails can finish there.
Withdrawal was requested 11.07.2024. And i got e-mail about that request, and one mail that mine withraw was cancelled (without reason) but i don't have any email or any other information what happened to my account and why i can't log in. I've even sent an email to them with my questions about money and account but i dont have any reply from them 🙁
So when you requested the withdrawal, you got an email that it was canceled. Was it only after that that your account was frozen?
I would suggest you file a complaint here with our team, but it is not possible to intervene before the 14-day time frame passes, so right now it is a bit early, you know.
Do you maybe know about any reason that comes to mind why this could be happening?🤔
Try to get in touch with them by chat or email, and keep us updated about any news, please.
Okay so. to be clear.
11.07 - withdrawal request.
16.07 - frozen account and withdrawal canceled.
16.07 (a bit later) i'm contacting via helpchat and i got information that mine account haas been closed by Administration and they dont have any information about it. But they gave me an email to contact with support.
16.07 (later again) i've contacted with them via email.
17.07 They replied this: (that's literally the same answer that i've got on help chat(copy-paste))
Do you think there is any chance to get my money back? 🙁
Για παράδειγμα, μόλις πάγωσαν τον λογαριασμό μου. Δεν μπορώ να το ελέγξω ούτε με το kyc γιατί δεν μου έχει απαντήσει κανείς από τότε. Χάθηκαν χρήματα τώρα. 500 ευρώ. Θα τα ξοδέψουν σε φάρμακα. 😂😂😂😂😂😂😂 Το κάρμα είναι τόσο αληθινό.
Okay so. to be clear.
11.07 - withdrawal request.
16.07 - frozen account and withdrawal canceled.
16.07 (a bit later) i'm contacting via helpchat and i got information that mine account haas been closed by Administration and they dont have any information about it. But they gave me an email to contact with support.
16.07 (later again) i've contacted with them via email.
17.07 They replied this: (that's literally the same answer that i've got on help chat(copy-paste))
Do you think there is any chance to get my money back? 🙁
I want to believe that they will fix the issue and you will be able to withdraw the money.
Whenever you see that it takes too long for them to do anything, please let us know, and our complaint team will try to help out.
Try to be a bit patient, please. What do you say?
Για παράδειγμα, μόλις πάγωσαν τον λογαριασμό μου. Δεν μπορώ να το ελέγξω ούτε με το kyc γιατί δεν μου έχει απαντήσει κανείς από τότε. Χάθηκαν χρήματα τώρα. 500 ευρώ. Θα τα ξοδέψουν σε φάρμακα. 😂😂😂😂😂😂😂 Το κάρμα είναι τόσο αληθινό.
Are you referring to your old complaint, or is it a new situation, please? Because, as I can see, the complaint was rejected for breaching the terms back then.🤔
Well, nothing happened to this day. 🙁
I'm really sorry for that, and in that case, I would suggest you file a complaint here with our team. We will try to investigate and find out what is going on there.
What do you say? Are you interested? The complaint is free of charge, of course. Here is the link where you can submit it.
If you need any assistance, we're here to help.😉
Δωρεάν επαγγελματικά εκπαιδευτικά μαθήματα για υπαλλήλους online καζίνο, με στόχο τις καλύτερες πρακτικές του κλάδου, τη βελτίωση της εμπειρίας των παικτών, και τη δίκαιη προσέγγιση στα τυχερά παιχνίδια.
Μια πρωτοβουλία που ξεκινήσαμε με στόχο τη δημιουργία ενός συστήματος καθολικού αυτο-αποκλεισμού, που θα επιτρέπει στους ευάλωτους παίκτες να μπλοκάρουν την πρόσβασή τους σε όλες τις ευκαιρίες online τυχερών παιχνιδιών.
Μια πλατφόρμα που έχει δημιουργηθεί για να επιδείξει όλες μας τις προσπάθειες που στοχεύουν στην πραγματοποίηση του οράματος ενός πιο ασφαλούς και πιο διαφανούς κλάδου τυχερών παιχνιδιών.
Ένα φιλόδοξο έργο στόχος του οποίου είναι να τιμήσει τις μεγαλύτερες και πιο υπεύθυνες εταιρείες στον κλάδο των online τυχερών παιχνιδιών και να τους αποδώσει την αναγνώριση που αξίζουν.
