πριν από 3 εβδομάδες
But as you see they accept players from Italy
Unless you are not Italian.........
πριν από 3 εβδομάδες
Ναι, μάλιστα, άλλαξα κι εγώ τη δικαιολογία μου μετά επειδή δεν ήταν εύλογη 😅
Αυτόματη μετάφραση:
BassBet Casino - γενική συζήτηση (σελίδα 21)
πριν από 3 εβδομάδες
They completed today the withdrawals.
So OK by me.
Let's see in the future how they are gonna act.
ΑπάντησηΑναφορά1
πριν από 3 εβδομάδες
Hi to all,
Today I submitted my compalint.
Let's see what happens.
There is no way for a casino to hold withdraw that much time !!!!!Their help section is clear !!!
12 business days waiting for a skrill withdrawal is way over the top.
Both support and live chat don't give solutions only robotic replies without taking care of their customers!!!!!
How long they think are gonna stay in the market when so many customers facing these kind of behaviour ???
Awful experience and imagine that my first withdrawal on them it took 4 business days to be in my Skrill account.
Smells like a trap..........
πριν από 3 εβδομάδες
Please my complaint is solved you can close it.
Thank you.
ΑπάντησηΑναφορά1
πριν από 3 εβδομάδες
Hi to all,
Today I submitted my compalint.
Let's see what happens.
There is no way for a casino to hold withdraw that much time !!!!!Their help section is clear !!!
12 business days waiting for a skrill withdrawal is way over the top.
Both support and live chat don't give solutions only robotic replies without taking care of their customers!!!!!
How long they think are gonna stay in the market when so many customers facing these kind of behaviour ???
Awful experience and imagine that my first withdrawal on them it took 4 business days to be in my Skrill account.
Smells like a trap..........
πριν από 3 εβδομάδες
All right, we will do our best to make sure everything turns out well. I believe you will be pleased with the outcome.
If you don't have any news, we will have to wait for now.
πριν από 3 εβδομάδες
You can close it.
After 13 business days and endless live chat they paid.
πριν από 3 εβδομάδες
Καταλαβαίνω, αυτό που δεν κατάλαβα είναι ότι ο λογαριασμός μου έκλεισε για αυτούς τους όρους που έχουν
Αυτόματη μετάφραση:
πριν από 2 εβδομάδες
I see. But try not to worry for now. You complained against this casino, so a precise explanation must be provided and then evaluated for terms and fairness. Even though it will take some time, try to rest a bit. The Complaint Team is on it and it is in the casino's best interest to explain their decision.
πριν από 3 εβδομάδες
Ρομπέρτα (Μπάσμπετ)
23 Φεβρουαρίου 2026, 2:46 μ.μ. EET
Αγαπητέ Γιάννη,
Σας ευχαριστούμε που επικοινωνήσατε με την Ομάδα Υποστήριξης Πελατών μας.
Σας παρακαλούμε να μας στείλετε ένα πρόσφατο αποδεικτικό διεύθυνσης σε μορφή PDF και δύο φωτογραφίες που να δείχνουν την μπροστινή και την πίσω όψη της κάρτας 533317******4986
Εάν έχετε περαιτέρω ερωτήσεις ή αιτήματα, μη διστάσετε να επικοινωνήσετε μαζί μας μέσω ζωντανής συνομιλίας ή μέσω email. Το ταχυδρομείο που εξέδωσε την κάρτα δεν υπάρχει πλέον. Έχω ήδη στείλει τα πάντα για την άλλη κάρτα, καθώς και τα έγγραφα και τη σύμβαση.
Αυτόματη μετάφραση:
πριν από 2 εβδομάδες
Thank you. Sometimes for casinos, it is challenging to accept that a player can't provide card details, even though the card was used for deposits in the past. I believe that both parties should cooperate to resolve such a situation. If the matter concerns transactions, I would contact the bank; if it concerns something else, the support team must find alternative information you can provide, as a card can be lost or stolen in normal life, and they must verify the original owner regardless.
To me, it seems you provided what you could, and now it is up to the casino to deal with that. Do you see it the same way?
How did the casino respond? Have they responded yet?
πριν από 2 εβδομάδες
Thank you. Sometimes for casinos, it is challenging to accept that a player can't provide card details, even though the card was used for deposits in the past. I believe that both parties should cooperate to resolve such a situation. If the matter concerns transactions, I would contact the bank; if it concerns something else, the support team must find alternative information you can provide, as a card can be lost or stolen in normal life, and they must verify the original owner regardless.
To me, it seems you provided what you could, and now it is up to the casino to deal with that. Do you see it the same way?
How did the casino respond? Have they responded yet?
πριν από 2 εβδομάδες
Όχι, ακόμα περιμένω
Αυτόματη μετάφραση:
πριν από 2 εβδομάδες
Hello, and how did the casino respond the last time? I'm trying to figure out in what phase the matter can be.
To put it simply, I'm trying to determine whether the casino workers are actively addressing the issue.
πριν από 2 εβδομάδες
Hello, and how did the casino respond the last time? I'm trying to figure out in what phase the matter can be.
To put it simply, I'm trying to determine whether the casino workers are actively addressing the issue.
πριν από 2 εβδομάδες
Δεν μου απαντάνε καν πια
Αυτόματη μετάφραση:
πριν από 2 εβδομάδες
I get that much; that's why I was wondering what the last info you actually got from the casino was. Did you ask the bank as I asked you earlier? Could you provide the statement for the casino in the end?
I can't conclude much from your response, I'm afraid. But do not worry; the complaint is more important, and my colleagues will get back to you.
πριν από 2 εβδομάδες
Όχι, δεν μπορώ να παράσχω περαιτέρω πληροφορίες σχετικά με το αντίγραφο κίνησης του τραπεζικού λογαριασμού, το μόνο που χρειάστηκαν ήταν από εμένα. Δεν έλαβα λεπτομερή αποδεικτικά στοιχεία σχετικά με την ακύρωση του λογαριασμού και επιπλέον, στη συνέχεια έλαβα αυτά τα email όπου μου έλεγαν να επαληθεύσω τα έγγραφα.
Μέχρι σήμερα περιμένω ακόμα απάντηση, όπως συνήθως περιμένω και σύντομα θα έχω μια συνάντηση με την Ανζουάν για να το διαπιστώσουμε αυτό και να καταλάβουμε αν υπάρχει εγγύηση για τους παίκτες.
Αυτόματη μετάφραση:
πριν από 2 εβδομάδες
I see, thank you. Did you know that Anjoan does not directly resolve players' issues? They ask players to find their own ADR services, which is exactly what Casino Guru Complaint specialists do through the complaint process. So, you have that covered anyway. 👍
πριν από 2 εβδομάδες
Εντάξει, περιμένω απάντηση
Αυτόματη μετάφραση:
πριν από 1 εβδομάδα
It is time to act now. I checked your complaint, and you are supposed to answer the question you were asked in the beginning. Would you kindly read the thread once more and respond to Attila, please?
You see, he wouldn't get very far without that, and the matter gets prolonged this way.
Direct link to your complaint is here. 👈
Feel free to ask here on the forum if you find anything unclear; I'll help you out.
πριν από 1 εβδομάδα
Ο σύνδεσμος δεν ανοίγει. Μπορείτε να μου δείξετε σε ποιον πρέπει να απαντήσω;
Αυτόματη μετάφραση:
πριν από 1 εβδομάδα
I don't know why the link doesn't work for you, but we can check it later.
You may enter your complaint in two different ways:
1) Access your Casino Guru profile 👉 dashboard 👉 complaints
open the complaint
2) locate the automatic invite you have been getting each time a complaint needs your attention in your email, and use the link in the email to access your complaint.
Once you proceed with the complaint response, please try to erase cookies stored in your browser for any Casino Guru website you have logged into, refresh the page, log back in again, and try to use the link once more, please.
πριν από 12 ώρες
Hi to all,
It seems that Bassbet has a certain tactic of keep dalaying the withdrawals.
I have made a withdrawal request of 500 euros through Skrill on 25/2/26 and still I am waiting for 14 business days !!!!!!!
I made and an additional withdrawal request of 498 euros yesterday.
I think I have to make again a complaint so they may speed up their rhythm of paying within a reasonable timeframe.
πριν από 10 ώρες
Sure, if you've been waiting for your money for quite a while without any explanation from the casino, I'd open a complaint too.
I don't understand why it's taking so long, but I don't see any better option.
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