Αξιολογήσεις του χρήστη hoshy

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Θέλουμε να κατανοείτε τα τυχερά παιχνίδια.

πριν από 1 εβδομάδαΠρωτότυποΜετάφραση
Rakoo casino are really embarassing.
Doing everything in their power to not have to pay out 170€
they verified my account then keep on asking for extra documents
all the time,
sometimes documents i already uploaded even.
Shameful behavior.
Διαβάστε περισσότεραΔιαβάστε λιγότερα
  • embarrasing
Rakoo Casino
πριν από 5 ημέρες
Dear Customer,

We sincerely appreciate your feedback and understand that the verification process can sometimes feel frustrating. However, please rest assured that our primary goal is to ensure the safety and security of our players' funds. Account verification is a crucial step in protecting our users and ensuring that every account belongs to its rightful owner.

That being said, we would like to inform you that your account was successfully verified a few days ago, and you are now able to proceed with your withdrawal without any issues. If you encounter any further concerns, please don't hesitate to reach out to our support team—we're always here to assist you!

Best regards,
Rakoo Casino Team
πριν από 1 μήναΠρωτότυποΜετάφραση
It is not possible to withdraw with same method as you deposited with.
I deposited with crypto but they dont let me withdraw with the same method.
They ask me to choose another option which made me try an e-wallet instead but then that methiod is not possible to deopist with instead.
When i tried withdrawing to my bank instead they ask me for another deposit.
I would save my money from this casino and spend it at another more established and trust worthy casino.
Keep in mind that every time you do a deposit you need to wager it 3x as well making it very lucrative for the casino.
I dont know if this is a tactic from the casino so that costumers have to make more deposits because the method for widrawls are very limited.
Διαβάστε περισσότεραΔιαβάστε λιγότερα
  • not much
  • deposit methods
  • withdrawl methods
  • support
SlotaCasino
πριν από 1 μήνα
Dear Hoshy,

Thank you for sharing your experience with us. We sincerely apologize for any inconvenience this may have caused.

Please be advised that, in accordance with our policies, withdrawals must be requested via the same payment method used for deposits. You may check the available withdrawal options by accessing the Cashier section and navigating to the "Withdraw" tab.

If the deposit method you used is unavailable for withdrawals, a verification deposit via an alternative payment option will be required.

Upon reviewing your account, we see that you have submitted a withdrawal request. Additionally, our KYC team has contacted you via email regarding the account verification process. We kindly encourage you to check your inbox and follow the provided instructions to complete the verification.

If you have any additional questions or require assistance, feel free to reach out to our dedicated support team by live-chat or email.

Best regards,
Slota Casino Representative
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