Αξιολογήσεις του χρήστη alterburn

Casino Guru

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πριν από 7 μήνεςΠρωτότυποΜετάφραση
Hi all. I'll tell you right away

I don't recommend playing here. They deliberately delay the verification process. This casino has the same shell on Fairspin, DestinyX. When you need to go through verification, you will encounter a problem that you may not be able to pass it because it will end in error.
From my own experience, I can say that this problem occurs due to the fact that the operation of the Sumsub identifier is not configured.
After an error in its operation, Tether support will feed you promises that the relevant department will contact you and it is unknown how long you will wait, maybe a day, maybe longer, despite the fact that they only respond in chat and not by mail. The chat history is not saved, so every time you will need to explain everything to a new operator.
And this is considering that they have the ability to upload documents in your profile for verification, but they still force you to go through the biometrics procedure on a third-party service.

Update 09.03.2024
As a result, I received an email from Tether themselves. Due to a verification error, they decided to close my account without manually reviewing or trying to verify again.

I will give the letter below



Hello,


We are writing to inform you about an update regarding your account on tether.bet. Unfortunately, your recent attempt to verify your identity has not been successful. As a result, we have made the decision to permanently close your account.

As per the Curacao Gaming Authority regulations, all players are required to complete a successful verification process to ensure fair and responsible gaming.

We want to remind you that according to our Terms and Conditions, which you have accepted upon opening the account, we have the full right to confiscate all funds, including your deposits. However, as a goodwill gesture from our side, we have decided to process your withdrawal and your remaining balance.



Please be aware that any attempts to open another account or engage in any other fraudulent activities will be met with strict enforcement of our rules and procedures. In such cases, all funds will be confiscated and donated to charity.

Kindly initiate a withdrawal request for the remaining balance.



Thank you for your understanding and cooperation.

Διαβάστε περισσότεραΔιαβάστε λιγότερα
  • A lot of games
  • Good odds
  • There is a cryptocurrency
  • No TRX for deposit
  • It is not possible to display cryptocurrencies such as LTC in fiat
  • Fee for withdrawal of funds
  • Long processing time for withdrawals
  • Problems at every stage of verification
  • Useless chat
πριν από 9 μήνεςΠρωτότυποΜετάφραση
They can't solve the verification problem. I uploaded documents several times, both in my profile and via a special link that support sent me by email. In the casino chat they say that the profile is verified, then they force you to go through everything again. Sent passport selfie confirmed address phone email. Because of this, I cannot withdraw my funds. I sent documents at least 4 times. I spent the whole day on this with no results. There is always a new operator in the chat who has to explain everything anew every time.

Update 14.01.2024
I managed to solve the problem. After 2 days, the money was withdrawn to me and the verification was confirmed after 2 days of communication with the chat and technical support.

As a result, I downloaded documents about 5-6 times. I spent many hours communicating with technical support and chat. So I still don’t recommend that you spend too much nerves and it will take time to sort everything out.
Διαβάστε περισσότεραΔιαβάστε λιγότερα
  • interesting esports line
  • cryptocurrencies
  • Tech support is incompetent
  • forced to do the same thing over and over again
Fairspin Casino
πριν από 9 μήνες
Hello!

Thank you for your review.

At this moment Team of the gaming platform Fairspin would like to respond to it and add important details.

We understand that different functions and processes must be simple to guarantee comfort for every member of the Fairspin.
Any process that can be required on the gaming platform can be completed in a very simple way if you follow steps of the process and follow "Terms and Conditions" with which every member of the gaming platform agrees upon the registration.

Different situations can have different nature and we always care about every one of it for every member.
Even in your situation that has such an untypical nature we are able to help you and complete every part of the process correctly for your successful further use of Fairspin.

We are really sorry for possible inconvenience and your such an impression but main that in result all of your winnings has reached you.
With that fact you can be sure that you can always count on us.
Best experience for every member of the Fairspin is the main goal for us.

Respectfully,
Fairspin!
πριν από 1 έτοςΠρωτότυποΜετάφραση
As is usually the case. The casino is delaying the verification process. The documents were accepted on 04/07/2023. I sent documents on 04/06/2023 using the download page to which the support specialists provide a link in the chat. Experts cannot accurately answer the timing of the check.

Quote:
I'm sorry but we do not have an ETA on this at the moment, my friend. However, immediately we have some information, you will be the first to know.

One more:
I'm sorry but we do not have much information to share about this as I mentioned earlier, my friend. This is with our compliance team and once there is information, you will be the first to know. Thank you for your understanding.

And again:
I'm sorry but we do not have much information to share on this as I mentioned, my friend. This is with our compliance and once we receive an update, we will let you know.


UPDATE 04/11/2023
Verification passed. The money was taken out.
Διαβάστε περισσότεραΔιαβάστε λιγότερα
  • Cryptocurrency
  • Lot of esports
  • Fast transactions
  • Useless chat
  • Long Verification
  • Verification payout delay
πριν από 1 έτοςΠρωτότυποΜετάφραση
My account was blocked without explanation. There are more than 300 euros left in the account.
They do not allow me to log in to my account, tech support does not respond to my emails, the chat on the bookmaker's website blocked me.
I have passed the verification, I have not violated the bookmaker's rules, I have not used the software to bypass the bookmaker.
Update for betroom24 29.01.2023
What scam are you talking about? Fraudulent actions just happened on your part. Closing an account for no reason and analyzing the situation without requesting documents and passing verification. What are you talking about here anyway? At least they paid a deposit. You have completely appropriated the funds in my account and closed access to it. Your technical support blocked me in the chat and does not answer letters. Who is the scammer here, if not you.
Διαβάστε περισσότεραΔιαβάστε λιγότερα
  • a lot of esports
  • there are cryptocurrency deposits
  • they blocked accounts without explanation
  • the chat on the bookmaker's website blocked me
  • tech support does not respond to emails
Betroom 24 Casino
πριν από 1 έτος
Hi there,

We respect every player equally on our casino but have in mind that we have security mechanisms to prevent any kind of fraudulent activities that might come to minds of players with bad intentions.

Betroom24 Team
πριν από 2 έτηΠρωτότυποΜετάφραση
my money has not been withdrawn since March 2022. support does not get in touch, there is no feedback at all. they do not respond to requests from сazinoguru.
  • a lot of esport
  • a lot of payment methods
  • support does not get in touch
  • they haven't withdrawn my money since March 2022
πριν από 2 έτηΠρωτότυποΜετάφραση
Greetings to all. Were there any problems with withdrawing funds at this casino not so long ago? I have 3 withdrawals hanging for different amounts and different degrees of freshness, but they are all issued on litecoin. The first withdrawal is already coming to become overdue if it is not processed within the stated casino 72 hours. Interestingly, I don't have any transaction numbers, nothing more, except for the letters I received by email, respectively, I can't track the status of these transactions. In fact, the funds simply disappeared from the game balance.Prior to these events, I had a successful withdrawal of funds that was processed within an hour about a month ago. Why this time such a situation I can't understand. It all looks suspicious.

UPDATE TO MY SITUATION. 29.07.2022
3 days later I received my 6,397 ltc. Bitdice representative Mike and the team of Casino Guru Petronela and Andrej helped me solve my problem. For which I am very grateful to them.


There is one caveat that Mike referred to, that supposedly the situation on the crypto market is unstable, so withdrawals are processed longer than usual. But my opinion is that players should not worry about the current situation in the cryptocurrency market when withdrawing funds. Many casinos process transactions instantly regardless of this situation. After all, if the transaction is processed for a very long time, then the total amount of withdrawal received may be less than the one that was originally requested due to a drawdown in the market.

Διαβάστε περισσότεραΔιαβάστε λιγότερα
  • quick deposit
  • cryptocurrency
  • a lot of esports
  • poor technical support
  • slow chat, sometimes they don't answer at all
  • discrepancy between the actual timing of the withdrawal of funds, to those that the casino claims
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