Το Minocasino μπλοκάρει λογαριασμό με κέρδη €1000 και δεν ανταποκρίνεται (σελίδα 2)

Ok heute kam folgende Mail vom Zahlungsdirnstleister!!!

Wie kann das also sein das das Casino hier was vorlegt was beweist das ich was getan habe was gegenAGB verstost?

Corey (MiFinity Complaints)

29 Oct 2026, 16:26 GMT

Dear Andrea,

Hope this email finds you well.

I am contacting you regarding the recent complaint raised.

Upon review of your complaint and further reconciliation, we have determined your deposits have been processed as normal.

Your account has now been reinstated, and you can resume your transactions as normal.

We appreciate your patience whilst we conducted this review.

Please accept our most sincere apologies for any inconvenience caused.

Kind regards,

Corey

Client Services Advisor

This is definitely a relevant new development.

MiFinity has now confirmed to you that, after its own review, your deposits were processed normally and your account has been reinstated. I can therefore understand why you’re now questioning how that fits with the information the casino previously provided in your complaint.

At the same time, I wouldn’t say this automatically proves that the casino had no evidence at all, because it can be that the information supplied to our Complaints Team concerned some other important evidence.

What I would do in this situation is forward this new MiFinity response to the resolver who handled your complaint and ask whether it changes anything in the previous assessment. Since the complaint has already been closed, I can’t promise that it will be reopened, but this is new information and I do think it is worth having the Complaints Team look at it.

Έχω ήδη προωθήσει το email στον εκπρόσωπο του Casino Guro, αλλά δεν έχω λάβει απάντηση, κάτι που πραγματικά δεν καταλαβαίνω. Μια σύντομη εξήγηση θα ήταν πολύ χρήσιμη, καθώς επικοινώνησα μαζί σας εδώ για να διευκρινιστεί η κατάσταση.

Δεν νομίζω ότι είναι σωστό να με κάνουν να νιώθω ότι έχω κάνει κάτι λάθος και να μην λαμβάνω απαντήσεις, ειδικά επειδή προώθησα το email στην Jana και μπορεί να δει ότι είναι από την MiFinity.

Το ίδιο το καζίνο δήλωσε ότι ο λόγος της απαγόρευσης ήταν δόλιες συναλλαγές και η καταγγελία απορρίφθηκε επίσης σε αυτή τη βάση.

Η απόρριψη της καταγγελίας αναφέρει επίσης ότι η MiFinity παρείχε στο καζίνο αποδεικτικά στοιχεία για δόλιες συναλλαγές, κάτι που δεν μπορώ να καταλάβω, καθώς τώρα έχω επιβεβαίωση από την MiFinity ότι δεν υπήρξε κάποιο πρόβλημα.

Θα πρέπει τώρα να είναι σαφές ότι πραγματοποίησα μόνο μια πληρωμή χωρίς να έχω κάνει κάτι κακό.

Το email και η ενεργοποίηση του λογαριασμού MiFinity αποδεικνύουν πλέον ξεκάθαρα ότι όλα ήταν εντάξει με τις συναλλαγές.

You will need to wait for Jana’s response. I can ask her later whether she has already reviewed it or has not yet seen the email, but you are not the only player who needs assistance, so please be patient.

As I mentioned in my previous reply, the information you received from the payment provider does not automatically mean that MiFinity did not provide the casino with other information suggesting that something related to the transactions may have been fraudulent.

A payment provider may share certain details with the casino that it cannot disclose directly to you, particularly when potential fraud is being investigated. Therefore, it is important not to draw a final conclusion based only on the general information you have received so far.

Θα το καταλάβαινα αυτό, αλλά η απόρριψη της αξιολόγησης αναφέρει ότι έκανα δόλιες συναλλαγές και δεν νομίζω ότι η MiFinity ενημέρωσε το καζίνο γι' αυτό, αφού τώρα λένε οριστικά ότι δεν έκανα τίποτα τέτοιο.

Η απόρριψη δεν αναφέρει ότι θα μπορούσε να ήταν έτσι, αλλά ότι έτσι ήταν.

I asked her whether she had already reviewed it and whether she would look into the matter further, or if our decision would remain unchanged even after she checked what you sent.

Once I receive more information, I can let you know how we will proceed.

Σας ευχαριστώ,

Υπέβαλα επίσης την έκκληση για επαναλειτουργία την Παρασκευή.

I tried to find out more about reopening your complaint. However, I learned that Jana is currently off sick this week, so you will need to wait, as she was the complaint resolver assigned to this particular case.

That is the latest update I can provide for now.

Σας ευχαριστώ

Χαίρομαι να περιμένω.

Hello, there is some news!

After receiving confirmation that everything was in order, I asked MiFinity’s complaints team, which I had contacted regarding the restriction, to inform Mino Casino that the issue had been resolved. They actually did so.

Mail von MiFinity:

Dear Andrea,

Thank you for your contact.

We have been in touch with the merchant and have received confirmation that your account has been reinstated.

Once again, please accept our most sincere apologies for any inconvenience caused and thank you for your patience whilst we conducted our review.

Kind regards,

Corey

Dann kam die Mail von Mino Casino:

Greetings from Mino Casino!

We are writing to inform you that, after completing our internal checks, your account has been reopened and your balance has been restored.

Your account is now fully accessible. If you are experiencing any difficulty logging in, please contact our Support Team.

Thank you for understanding.

If you have any questions, we will be happy to help you by Live Chat or email

I then logged in and requested two withdrawals of €500 each.

If the money is paid out, I will let you know here immediately.

That is quite a significant and certainly positive turn in the case. Your persistence appears to have paid off.

If the casino has already restored your balance, I hope there will be no further problems with the withdrawals. Hopefully, everything will end well and you will receive your money as soon as possible.

I believe it should now only be a matter of time, so I will be looking forward to your next update.🍀🤞