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What does this complain do ? Are you going to contact TenoBet and try to send them my money back or what is the process ?
TenoBet Casino issues. (σελίδα 3)
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Complaint is a way to present your situation and after an initial assessment, my colleagues, if necessary, will try to contact the casino on your behalf in order to identify the problem and compare the casino's standpoints. After that finding a fair and working solution becomes the final target.
You may find the official guide here 👈
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Ok great, yes i Will write an complaint. But should i do it now or wait the 14 days they claim it Will take to get the deposit back (not my winnings)
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Feel free to submit the request now; just please make sure to explain the situation clearly and in detail with dates. After my colleagues assess the situation, you will be informed about the next steps based on the specific context of the issue.
You know, we do not serve as the refund processors; instead, we try to understand the situation well and find a fair and reasonable solution, especially if the players' winnings have been voided. Sometimes the casino is right and sometimes it is not. 🙂 Thereby my colleagues spent some time analyzing the problem, in most cases with assistance from both the player and casino.
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You are welcome. I hope my colleagues will find a way to lend you a hand. If you want to stay in touch here on the forum, we can follow the progress together.
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