I will gladly remind you that you have not proven the casino has cheated. That is the only point here.
Thanks for the tip - I've read the bible, actually several versions. I'm entirely sure if Jesus ever lived, he has never acted like you do now.
I hope you will find peace of mind soon.
I absolutely have! You can see it very clearly that I pressed the right button in the video. Every on that site knows they are getting preyed upon.
there is not a single doubt that they aren’t scamming on that site.
funny how one week a glitch wouldn’t affect outcome but the next when I get a win they claimed it was a glitch.
look at you protecting these scammers. If there was a site to rate casino.guru then I’d be there right now. Instead I’ll just make some videos for social networks or something to fill in time until I know if I’ll be getting what I’m owed or if I’ll be going out with a statement!
I'm sorry to say that, but this is not a video - it is merely a printscreen. What am I supposed to see?
Well, do you truly see this as proof? I'm afraid I don't.
You know what? Go ahead and provide the video to our Data Team guys - if you have not yet done so.
data@casino.guru
jozef@casino.guru
Despite what you might think, I'm not here to judge cases after all.
Sent them the video. no doubt little will be said about it and some obvious excuse will be forthcoming. But it’s sooooo f-ing obvious wtf is going on. Other than that video I’ve had hours of footage but people wouldnt realise how badly they’re cheating until they actually play and after a few million dollars I can most certainly guarantee that BCGAME is cheating, if not all other casinos.
I hope anyone who reads this understands how honest I am speaking and that I save them some further issues in their own lives.
Also I hope any operators or whoever else that read this understand that I’m serious when I say if my reimbursement isn’t forthcoming soon, I will be aiming to make such a big impact on your industry that it shocks and affects all of you. I don’t expect to see the results but I’m positive on the outcomes
I guess you’re all just AI bots or just lying, cheating, scamming humans. It’s been ages now and as if this Peter hasn’t seen me here asking to see that supposed information that was sent.
prove me wrong. Youse aren’t here to be honest or helpful to and for the people. You’re as bad as the casinos themselves
I believe it is pretty clear we are not responsible for your problem. As far as I can conclude, even the regulator could not help you. Due to this fact and all our previous conversations, I ask you one last time to stop being offensively ungrateful. We can't help everybody. At least we always try what seems to be far more than the usual regulator does, and for the moment, I'm not just talking about your case.
That's all from my side.
Hello Grant,
Technical glitches are a common occurrence, and casinos typically have terms and conditions in place to protect themselves from substantial financial losses. If numerous players were to win large sums of money due to technical issues, the casino would face severe financial difficulties. Usually, the game provider would provide a report explaining the situation, but since it was the casino's own game involved in your case, such a report does not exist. Due to the lack of information, we advised you to seek assistance from the licensing authority. Casinos are obliged to provide all detailed evidence to a licensing authority. What was the CIL’s decision/conclusion in this matter?
its fine when it doesn’t affect them tho. Stop making pathetic excuses for these people. It’s getting closer and closer to me having to take my final resorted actions and put them into play. I’m done going back and forth. I can only imagine how quiet and gobsmacked you’ll all be if it comes to me having to take such action. Bye
Hi Grant,
The casino will only be penalized once the licensing authority provides a clear statement confirming that the casino has violated the rules. What was the CIL’s decision? I'm afraid we won't make any progress if you keep avoiding the question. If the CIL decided in favor of the casino, your complaint will be rejected.
CIL wrote to me saying BCGAME said they’d already explained it to me, near 24hrs BEFORE BCGAME even mentioned anything about it. IT DOESNT TAKE A ROCKET SCIENTIST TO SEE WHAT IS GOING ON HERE. 
It actually says the games are ok. I'm sorry, but obviously, there isn't much to do about that.
I reckon you responded to that, so - Is there any update from CIL? Because if not, they simply do not care, and the result remains the same.
As I can see, the CIL also mentioned that "However, we will continue to monitor this matter closely".
It doesn't take a rocket scientist to confront them with this statement - they are responsible.
look I wasn’t thinking or hoping to come here and be rude or accuse anyone at casino guru. I was actually feeling somewhat of a better outlook after hearing of you
But from my point of view it just seems like either youse are part of the corruption & will continue to deny what is happening here,
or you honestly just haven’t paid enough attention too understand what this looks like in mine eyes and many other peoples eyes.
You say they say the games are ok. Like that proves anything? They also said BCGAME provide me a detailed explanation which was untrue e seeing as BCGAME did speak to me till 23hrs later and when they did it was not detailed at all and was quite ridiculous.
I did write back they didn’t reply but their lawyer contacted mine again this week
It’s honestly getting harder not to believe that I’m properly being tested and f**ked with. Either way there’s only 2 outcomes for me and I’m very close to the 2nd option which is my final straw
So why do you continue to give them a high rating if you aren’t scammers working for the casinos yourself?
"one relevant complaint " yea right
You were quick to reply on trust pilot. Try and answer these questions honestly.
Why am I the only one here talking any sense?
How is judgement on this case challenging in the slightest?
I’ve provided well over enough evidence showing how this has all played out and I still have more.
Why do you keep saying write to the licensing authority?
Because i obviously have! I have wrote to everyone I thought I should. > CURACAO GAMBLING CONTROL BOARD, C.I.L, King Willem-Alexander, the governor Lucille wout, the Dutch minister of foreign affairs, Curacao licensing.
You say "rating cannot be solely based on one negative experience from a single player."?
< that is BS and a complete lie. Look at all the negative comments on your site among many others. Also you can just go on there site and look at the chat feed and bet feed to see negativity.
you also say you " lack sufficient evidence" to resolve my case? That’s also a lie. I provided plenty of evidence and BCGAME also provided ‘Some’ which casino.guru said themselves wasn’t enough. Because they didn’t have enough!! I do! They’re just looking for a way around it and they thought they could say some nonsense and be done with it!
look how long it has been, they couldn’t even produce any evidence that week. and the way I can lay it out for everyone is simple enough for a 7th grader to understand what is happening, so enough games!
I am telling you ALL, I will not let this go and I will not let it drag out with no results. You all have been screwing my quality of life. If I get to the end of this BS experience and end up with nothing i am so ready to end my life while causing enough trouble for everyone to look at The E-gaming industry, review platforms & the island of Curacao with more shame than they already have and hopefully a resulting cost to them 20x more than my original win. I’m not talking rubbish. You are all despicable, it’s disgusting.
they clear 10s of millions annually but they just had to come f**k with my life.
if you really believe it’s not possible for me to cause such problems than you are obviously all weak of mind.
BCGAME will either need to pay me or send a hit squad to knock me because I won’t stop until either of those two things happen or until I resort to my last plan of action.
I’m not going to fold like everyone else who has gone through this.
and to all the other operators, I mean you probably all enjoy messing with peoples lives but you’d be dumb not to tell the BCGAME grubs to quit the shit and end the drama. If not then I hope I plan well enough to damage you all.
you can get rid of me casino guru I understand but you’ll need to understand why I’ll put you all in my end if that’s what must come!
look I wasn’t thinking or hoping to come here and be rude or accuse anyone at casino guru. I was actually feeling somewhat of a better outlook after hearing of you
But from my point of view it just seems like either youse are part of the corruption & will continue to deny what is happening here,
or you honestly just haven’t paid enough attention too understand what this looks like in mine eyes and many other peoples eyes.
You say they say the games are ok. Like that proves anything? They also said BCGAME provide me a detailed explanation which was untrue e seeing as BCGAME did speak to me till 23hrs later and when they did it was not detailed at all and was quite ridiculous.
I did write back they didn’t reply but their lawyer contacted mine again this week
Hello.
I have a discussion about your situation with Daniel, we are both convinced you grew more hostile not on purpose but because of the twists in the complaint.
I understand you feel frustrated and to you, it seems like we do not care.
It is actually quite the opposite, I personally went through all BC.Games complaints to find any other similar cases. You are almost the only one who kept proceeding. The others stopped responding, which inevitably must result in a closed complaint without further discussion.
I tried to explain many times - without proof, there is nothing we can do. It also concerns your case. I do not know what the casino rep has or has not stated about CIL, we can't pursue authority and as far as I know, we also have nothing solid to investigate further.
According to your screenshot, CIL claimed they are going to monitor the situation further. What are we supposed to do with this statement? It says literally nothing to the subject.
Keep it up with the layer, this is another step we can't take. I wish you a great deal of luck.
Just stop spamming our social media profiles, if I may ask. Despite the fact you've called me many names, we are still talking about the issue here, so keep it at least reasonable.
I'm concerned about the casino's safety index as much as you do. But I don see under the surface, this is the forum - not the complaint thread, I can't explain further than I already have many times before.
One way or another,
this is my last and final warning - stop being rude, or I'll hide those offensive posts and lock this thread up.
This info is obsolete - the page itself looks different now:
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Μια πρωτοβουλία που ξεκινήσαμε με στόχο τη δημιουργία ενός συστήματος καθολικού αυτο-αποκλεισμού, που θα επιτρέπει στους ευάλωτους παίκτες να μπλοκάρουν την πρόσβασή τους σε όλες τις ευκαιρίες online τυχερών παιχνιδιών.
Μια πλατφόρμα που έχει δημιουργηθεί για να επιδείξει όλες μας τις προσπάθειες που στοχεύουν στην πραγματοποίηση του οράματος ενός πιο ασφαλούς και πιο διαφανούς κλάδου τυχερών παιχνιδιών.
Ένα φιλόδοξο έργο στόχος του οποίου είναι να τιμήσει τις μεγαλύτερες και πιο υπεύθυνες εταιρείες στον κλάδο των online τυχερών παιχνιδιών και να τους αποδώσει την αναγνώριση που αξίζουν.
