Zizobet Casino - γενική συζήτηση (σελίδα 3)

yes, I passed the video verification, then my account was closed in a few minutes, when I asked why, they made up some fairy tale about such a point of the regulations closed. obviously the game is not to pay out money, and this is not the first time they steal people's money, it's a funny casino, just like their explanation of the reason

If you don't feel like you did anything wrong and your account shouldn't have been closed, you can file a complaint with us, and our team will investigate the situation.

What do you think? Would you be interested? 

This casino kyc is as difficult as possibile . So Never again step in theremaybe i have to "Clap my Hands "as well

Hi, sometimes I ask myself how the casino expects a player to do all this when he only has two hands. I assume, though, that you’d go through all those steps one by one, and I’ve encountered this several times already, so it’s nothing unusual to me. If you have money there and want to withdraw it, you’ll have to successfully verify your identity.

So, do you have money there?

One more time and your account is banned. 🙂

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Zizobet voided £760 in winnings after instructing me to use my original verified account.

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Hey everyone,

I wanted to share a ridiculous situation I'm dealing with on Zizobet (operated by Santeda International) and see if anyone has managed to fight this or if a mod here can look into it. They just wiped £760 of my winnings by using a complete contradiction in their own emails.

Here is what happened:

I accidentally created a second account on Zizobet, played some free spins, and won £27.

The casino caught the duplicate, emailed me, and rightly closed that second account. All good there.

Cut to a week later: I get a completely separate email from Zizobet out of nowhere. They told me that they found my older, original account, that it was fully verified, and that it was now ready for me to use since the duplicate was cleared.

I logged into the original account just like they told me to. The system showed the free spins promo was sitting there available. I played it, turned it into £27, and managed to run that all the way up to £760.

I waited 24 hours, only for them to manually audit the account and completely wipe out my £760 balance. They are claiming a "bonus violation" because I used the promo on both accounts.

How is this fair? Their own team emailed me telling me to use the original account. If I was banned from bonuses because of the duplicate, their system shouldn't have let me claim it, and their team shouldn't have emailed me telling me the account was good to go. It feels like a massive trap where you play in good faith, but if you actually manage to win, they use the duplicate history as an excuse to never pay out.

I didn't even deposit—this was pure winnings from the run—but it feels incredibly shady. Has anyone else had success getting Santeda B.V. brands to honor wins when their own support emails contradict their terms?

Appreciate any advice or if a Casino Guru rep can take a look!

Hi, I’ve read through your entire case, and I would have done exactly what you did and opened a complaint on our website.

I think that if you are aware that you created a second account and the casino voided your winnings because of that, then I’m not particularly surprised, as this is fairly standard procedure at most casinos.

Did you create the second account because you hadn’t played there for a long time and simply forgot that you already had an account, or was there another reason? For example, if you already had a verified account and then, a week later, created a new one to claim another free spins offer, welcome bonus, or other promotion that you had already used on your first account, then I can understand why the casino might void the winnings associated with that promotion.

That’s why I’m asking how the casino viewed the situation and how much time had passed between creating the two accounts. I think that could be important when determining whether this was considered bonus abuse, bonus hunting, or something similar. That said, this is probably more of a secondary point.

If you simply hadn’t played there for a long time, forgot that you already had an account, and this happened by mistake and you’ve acknowledged that yourself, then I think it’s understandable that the casino would close the second account.

However, if there was a bonus on your original account, the one where you were already verified and playing normally, that the casino gave you or left active, then I would say that this is more likely to be their mistake. If they didn’t want you to play with that bonus, they shouldn’t have made it available to you in the first place.

Anyway, we’ll see what our team says. This is just my personal observation. Our complaints team, or Attila, who is handling your complaint specifically, may come to a different conclusion. We’ll have to wait and see what he says.

Sure, I understand what you mean and what you’re talking about in your post. Let’s wait and see what our team says and how the situation develops. If you have any new information, feel free to let me know. I’ll be glad to hear it, and I hope everything gets resolved fairly.

For now, that’s probably all I would say. And definitely keep those screenshots and everything else you have, so that if our team needs them, you’ll be able to provide them.🙂

Hi,

I’ve now received Zizobet’s final response from their complaints team. I’ve attached their email for your review.

I would also like to mention that I have autism. I genuinely did not believe I was breaking any rules or trying to gain an unfair advantage. I believe this is an important part of my circumstances and should be taken into account when reviewing my complaint.

Their response relies on the Terms & Conditions regarding multiple accounts but doesn’t address the specific points I raised in my complaint.

Please let me know if you need any further information or evidence from me.

Thank you for your continued assistance.

The only thing we can really do in this situation is wait for our team. I don’t want to promise you that this will be resolved or tell you how it will end, because I can see that the casino has taken a firm position on the matter.

Even though I take into account what you’ve told me and the circumstances of the situation, casinos always have their terms and conditions, and if a player violates them, the casino isn’t necessarily obligated to make an exception, even if the violation was unintentional.

There are cases where casinos decide to make an exception and allow a player to continue playing, but it depends on the specific situation, the casino, and the nature of the issue.

So, as I said, I think the best thing to do for now is to wait for our team. I can give you my opinion based on what I see and what you’ve shared, but ultimately, I won’t be the one deciding how this case is resolved.

Zizo bet 5 start casino

Hey, can you also tell us why? 🙂

Would be great to learn something more about this casino from your perspective.

Hi Casino Guru team,

My complaint was closed as unjustified, but I would like to request that it is reopened.

I have provided evidence showing that Zizobet knew about my previous account before I claimed the free-spins promotion on 16 July. The 10 July correspondence shows they had already dealt with the previous account and verified my remaining account.

Therefore, I believe I have proved that the duplicate-account issue was known before I used the promotion, which directly challenges the reason given for rejecting my complaint.

Please could you review the evidence again and consider reopening my complaint?

Thank you.

Attilla said this Based on the information available to us, we cannot conclude that the casino knowingly allowed you to use a duplicate account in breach of its rules before the issue was identified.

But the proof I have attached shows that Zizobet had already identified the duplicate accounts, suspended them, and confirmed my remaining account was fully verified on 10 July, before I claimed the promotion on 16 July.

This is why I believe the evidence directly contradicts the reason given for rejecting my complaint.

Hello, I understand what you are saying, but a forum is not a place where we can dispute or investigate complaints; it's also not appropriate to publicly share related screenshots containing account details. To keep you safe, I deleted the email screenshot.

If you have anything related to a specific complaint, please send an email to the former mediator or use the "reopen" complaint option if that is available. 🙏 In my opinion this part also played significant role "and the disputed balance came entirely from a no-deposit/free-spins promotion. As the winnings were generated from a promotional offer, we did not interfere with the casino’s decision not to honor them, so the complaint was rejected."

The way I understand it, the duplicate account was not the only matter. That's what I personally gathered from the complaint assessment, so I believe it would be good to mention that too, so you can address it in your reopening request or any other form of communication with the mediator.

I'm sorry I cannot provide any other support.