Wizebets Casino - γενική συζήτηση (σελίδα 4)

Γεια σας το έκανα απευθείας από τον λογαριασμό μου και μέχρι στιγμής τίποτα ....ούτε στο υπόλοιπο του καζίνο ούτε στον τραπεζικό λογαριασμό στέλνω email και απαντούν αυτόματα 😔

Γεια σας, το έκανα απευθείας από τον τραπεζικό μου λογαριασμό και μέχρι στιγμής δεν εμφανίζεται τίποτα ούτε στο υπόλοιπο ούτε στον τραπεζικό λογαριασμό ☹️

Μου έχει συμβεί το ίδιο πράγμα και μου είπαν ότι μπορεί να διαρκέσει έως και 48 ώρες (εργάσιμες ημέρες). Εάν δεν έχετε λάβει την κατάθεσή σας μετά από αυτήν την περίοδο, στείλτε ένα email με τα στοιχεία πληρωμής και την απόδειξη πληρωμής και επικοινωνήστε με τη συνομιλία υποστήριξης. Προσωπικά προτείνω τη χρήση της Skrill για κατάθεση και ανάληψη σε καζίνο. Πάντα το βρίσκω πιο γρήγορα και σχεδόν χωρίς προβλήματα! Ελπίζω να καταφέρετε να λύσετε αυτό το πρόβλημα κατάθεσης!

Καλημέρα, δεν μου έχει συμβεί ποτέ και μέχρι στιγμής δεν υπάρχει τίποτα στο καζίνο ή στο υπόλοιπο του λογαριασμού. Τους έχω στείλει ήδη την απόδειξη και απλώς την αγνοούν και λένε ότι η τράπεζά μου δεν την έχει πληρώσει και αυτό είναι ψέμα..😔

Τι θα συμβεί αν προσπαθήσατε να επικοινωνήσετε με την εταιρεία που διεκπεραιώνει τη μεταφορά; Φαντάζομαι ότι υπάρχει ενδιάμεσος.

Well, if they don't get paid, maybe they have nothing to say to you yet. So when you look at your bank statement, the deposit is already taken from your account and therefore the payment has been transferred without any problems, yes? I guess you will have to wait it out and if nothing happens I would contact the casino and show them the proof from the bank statement that the deposit has been transferred.

Γεια σας, το έχω στείλει ήδη και λένε ότι είναι πρόβλημα της τράπεζάς μου, είναι ψέμα. Έχω την απόδειξη πληρωμής που τους έχω ήδη στείλει. Είναι όλοι ψεύτες, μέχρι στιγμής τίποτα στο υπόλοιπο του καζίνο ή στον τραπεζικό λογαριασμό 😔

Γεια σας, έχω πάει ήδη στην τράπεζα, έχω στείλει ήδη την απόδειξη πληρωμής και εξακολουθούν να λένε ότι ήταν η τράπεζά μου που δεν έκανε την πληρωμή, αυτό είναι ψέμα, έχω την απόδειξη και έχω ήδη τους το έστειλα, απλά με αγνοούν, δεν τους νοιάζει, είναι κλέφτες, έχω στείλει ήδη περισσότερα από 20 email και τίποτα άλλο εκτός από αυτόματες απαντήσεις λέγοντας ότι φταίει η τράπεζά μου και έχω το απόδειξη... τέλος πάντων, δεν ξέρω τι να κάνω πια, μακάρι να λύσουν την κατάσταση, αλλά βλέπω ότι δεν πρόκειται να κάνουν τίποτα και έτσι θα εξαπατήσουν τους πελάτες τους 😔

Unfortunately, this is a complicated process and you often need to contact the payment provider. But if you have done so and everything is fine on your side, then you will probably just have to wait. It might be good to know if the casino also has a third party provider through which it processes the money and therefore if they can start the investigation. But that's just a thought and based on how the casino communicates with you, it might not be that easy.

Deposit made. Funds approved and sent.

Has not shown up in the casino. It was crpyto so very easy to see on their end.

They havent added it. Closed chat and said wait for an email.

I see other complaint like this on here too.

lower rating pls.

As you already know, it does not work like this. Please submit the complaint instead. 🙏 Then the other Team will decide the final effect. Perhaps this guide about how we rate casinos will help in the future:

https://casino.guru/our-casino-reviews

Posting such posts on the forum has no such effect. It's just me and my two colleagues here.

Thank you.

I post on the thread/forum so other players can read and see this.

I do not need to file a complaint yet. I give it 24 hours or so. If not solved then I will. I dont want to flood complaints and not give the casino time. You guys have enough complaints on your hands.

I am patient.

Ok, In that case I really do not get the

"I see other complaint like this on here too.

lower rating pls." definitely not for players, I guess. 🙂

In any case, I hope they manage to resolve it.

yes when they are issues especially with payment and odd behavior I suggested lowering the rating. Your guys rating casino too high have caused a lot of issues.

Me alone, i signed up with ybets because you had a 9.1 rating which mean impeccable and one of the best casinos around. I am now waiting 45 days for payment as are dozens of others

I was fairly newish to casinoguru and all the ins and outs. i just browed before and posted a complaint so I trusted the high rating

When you lower or give a proper rating, it makes a player do more research into why. So yes it is for the player. Who else is the rating for?

i see others complainiing of the exact issue im having. So if it is a history there should be some type of warning or something is all. i would have avoided this casino but now i have to fight with them and spend time and energy on getting my deposit that disappeared.

Hi again,

At this point, we’re talking about Wizebets Casino, and I still don’t know what exactly happened in your case. You haven’t filed a complaint, so asking for changes to the Safety Index or expecting some direct action doesn’t really make sense.

We’ve been over this problem already. You were informed that the complaint process is essential if something went wrong. Without a verified case, we can’t adjust ratings just because someone says they should be lower.

Also, this thread is about one casino only. If you want to discuss issues with other casinos you mentioned, please use the appropriate forum thread or file a complaint there as well, as long as it’s within the 6-month timeframe. 🙏

I get that you’re frustrated, but continuing this back-and-forth without any concrete steps won't help. If you do want to move things forward, you already know what to do.

Hi I did file a complaint. You guys told me to wait 30 days which is very weird.

Crypto deposits cannot be screwed up.

I provided them with the deposit proof, transaction number and proof it was deposited in their casino.

Its been 4 days and they ignore me so it seems this casino is just outright stealing deposits.

The only complaint for this casino submitted from your account here is this one, and it was submitted a few days ago. Veronika is working on it, as I can see, and there is no mention of waiting 30 days, as you wrote, actually. 🤷‍♀️

This is what she wrote:

"If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited."

So, the complaint will stay open for this time period, and we will wait for any updates from you.