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Hi, what exactly did you like about this casino? What would you like to improve or highlight the most? Could you tell me more? 🙂
WinSpirit Casino - γενική συζήτηση (σελίδα 5)
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I absolutely love playing the 3 Coin Volcanoes game! It’s incredibly exciting and rewarding, with lots of thrilling moments that keep me coming back for more!
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Hello, do you have any screenshot of a big win on this slot? Or haven't you managed it yet? Which game provider has this game? 🙂
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Hi I don't have the screenshot, but I was playing in Win Spirit Casino.
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Feel free to do it next time if the game is rewarding. Besides that, do you have anything else you like in the casino or what would you improve? 🙂
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For now the experience is good, but if their is I can add on, I will inform you Jaro.
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Definitely, especially for other players who could use such information to learn the necessary things.
Have fun in the casino and enjoy your weekend. 😀
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I had my account removed with my balance of $16, 746.07. This casino will take everything from you, i lost 10k in a single day without barely any features. How the casino works is by giving you enough but never close to what you put in. You can do all the $5.00 or $10.00 bets but even if you are lucky enough to get a feature, the games will never pay more then $500.00. This is the conclusion i have arrived at after playing excessively for 1 month with Winspirit where i got to VIP status because i deposited over $30,000 and lost.
For the first time ever, i won on the 24.12.24, that is why my balance was $16, 746.07. I contacted the casino to get verified so i can begin withdrawing my funds and then the next few hours i would see a restriction for further betting placed on my account followed by an outright removal of it with my balance being wiped out and i was blocked from the site ultimately.
Upon hours of communication with Winspirit, they notified me that i had another account and terms and conditions state only 1 active account can be used with this casino and my balance will be forfeited.
That is a lie because after losing $20,000 3 months prior to my gambling session on the 24th of December 2024, i requested for that account specifically to be removed and deleted due to my poor experiences with this casino. I was told it was successfully removed.
So I opened a new account based on the fact that i was told in email which i have proof of that it was removed. There was no mention that it would be kept, that if i want to re play that i would need to contact them but only a confirmation of account being removed.
They kept my old account open without my consent since i told them to delete it which is illegal.
Lucky for me, i have the proof of my balance prior to my account being removed. I have the emails stating it was removed so i will be taking this matter further and letting everyone that cares to read this to stay away from this fraudulent, illegally run casino.
After $30,000 plus of depositing of my own money, you might get a once in a blue moon win worth withdrawing but they will not PAY YOU.
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Further more, i had deposited over the course of 2 days $4,500 from my same bank card, using the same IP address that my previous account was using.
The casino had knowledge of this but choose not act because i lost the $4500 and they did not expect to win and if i have to be frank, i thought i would lose.
My email was the only thing different, my address, my name, my bank card, my mobile number which was verified was the same.
So tell me, why did you allow me to play when i had another account that was inactive and removed? Why remove my account only after i try to get my identify verified for withdrawal? You had no trouble taking my 30 deposits prior but when it comes to pay out, you find an excuse and say i have 2 accounts when the other one is blocked, cannot used and was last used 3 months ago.
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Hello, We are not employees of the casino, so the part where you address the casino is unlikely to receive a response here. I just thought you would like to know this.
In any case, lodging the complaint through the Casino Guru Resolution Center was a smart move, and I hope you will get some help once it is possible.
Perhaps the others would prefer a shorter description:
"The player from Australia has their account removed along with a balance of $16,746.07, which was fairly won. The casino claims she has another active account, leading to a forfeiture of her funds, despite her prior request for the original account to be deleted, which she has proof of."
The full complaint is available right here 👈👈
Given how concerning your experience sounds to me, I would really like to hear the casino's perspective.
We have to wait for that though.
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I’m eager to explore WinSpirit Casino and try my hand at winning. I’ve read good things about the site, but I’d love to hear more from players who’ve had success. Any tips or reviews you can share would be helpful!
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Hi Radka,
My apologizes. I have edited the post so it is explaining my situation rather then addressing the Casino on here.
I have received several replies and they are are stating that i had 2 active accounts or 2 accounts and i broke the terms and conditions of the casino by opening a second account.
As i have i have mentioned, i was told my original account was closed successfully. The email below is dated on the 16th of September. From this fact, i assumed my account was closed meaning that i had no way of knowing that the initial first account was actual just on hold or blocked. There was no mention of that in the email stating it was closed. If they had told me that we cannot close your account due to such and such, i would have contacted the casino and asked them to re open it.
From my standpoint, there was 1 active account when i had my balance at a little over 16k. Luckily i saved the screenshot of my balance before they closed my account and that is after i contacted them regarding verification.
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Can anyone share their experience with Win Spirit Casino? I’m eager to try it out and hopefully win some great prizes. I’d love to hear your feedback and any tips you may have!
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Don’t try it if you win you won’t get paid it’s a scam
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Don’t explore Winspirit you won’t get paid it’s a scam they will find all kind of excuses to not pay if you win, if you are for donations go for it
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Hello.
Thank you very much for the edit. In my opinion, this is much easier to understand. I have just one point, which I do not fully comprehend. to the best of my knowledge, in almost every casino, aside from anonymous, one player is only allowed to create one account. So the right choice, in my opinion, would be to contact the casino and ask your account to be reopened rather than create another one. It is not about only one active account; from my perspective, the issue is more about creating multiple accounts.
So, just to avoid misunderstanding, when you created the second account, did you also inform the casino about the duplication, please?
On the other hand, I think, especially in such a case, all circumstances matter and may play a significant role in the final stage of the complaint.
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Hi Radka,
I am novice gambler and prior to this situation, had no knowledge that an account cannot be deleted but only be blocked.
That said, the casino told me it was closed which i understood was removed because in my initial messages to them, i asked for the account to be deleted.
If the casino had told me that my account was in fact blocked, i would have contacted them and asked them after 3 months of not playing and getting help/treatment for my problem gambling to open my original account.
To be benefit, i would have preferred to use my old account. I am a VIP member there after playing though over $50,000 in a single month. I Have bonuses, my account is fully verified there, my bank cards and bank details are already set up. I thought it was closed/ removed because this is what the casino told me.
It is the casinos responsibility to address this in the email when they confirmed closure.
Further more, a responsible casino should to avoid situations like this have mandatory registration with verification. A user shouldn't be allowed to deposit a single cent without getting verified.
Instead, they fully were aware of my deposits and failed to stop my account from depositing 26 times for $4650 in 72 hrs. I re checked the deposits, i actually played for 3 days. It's only after the verification process, my account was removed and my winnings nullified. My IP address was the same, my mobile number which was the only part i got verified is the exact same as my first account. My address is, my cards used, it is impossible for them to not know that i was gaming. The casino knew exactly what they were doing with this deceptive tactic.
Frankly put, i wouldn't be in this forum writing these messages if i didn't get extremely lucky and win from the last deposit i was going to make in a long time. The only reason we are talking on here is because i won and now they are not paying me because they mislead me into thinking my account was closed when in fact it was only blocked which led me to opening a new account and breaking their terms and conditions without even knowing.
Thanks
Yasin
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Dear mq5dnyf4c4,
We deeply regret hearing about your experience. To investigate the situation further, please provide more details about your experience or kindly contact our support team.
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Hello.
I am sorry you are in this predicament, and I can see where the issue came from. The way I see it, you asked the casino for deleting your account, and they confirmed account closure. Well, that's it. Closure raises the prospect of the account being reopened. If the casino merely verified the account deletion, the circumstances would be more in your favor. Please, can you sense the difference?
Regretfully, this is the precise reason why new players should always read the terms and conditions. 🙁 I am afraid this is the most basic.
In any case, submitting the complaint was a good choice; if nothing else, my colleagues will investigate the matter thoroughly. If there is a way to reason up a solution, my colleagues will do their best.
We shall see the outcome, and I wish you the best result.
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Το WinSpirit Casino είναι ένα αξιοπρεπές διαδικτυακό καζίνο με όλα τα καλά παιχνίδια.
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