Velobet Casino - γενική συζήτηση (σελίδα 23)

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Loo76

πριν από 3 μήνες

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Unfortunately, this user is no longer using the account here, so you won't get any reply.

Instead, you could tell us what issue you experience at this casino, and perhaps we could help.

Will you try?

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Loo76 διέγραψε τη δημοσίευση

Social Media & Community Specialist

Loo76

πριν από 3 μήνες

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Hello, Loo76, If I may interject, you want to know the payment provider's email because the casino is not licensed in your country and thus uses third-party processors, which in the transaction list appear as no-gambling-related transactions.

Am I assuming correctly, please?

There is a quite unique thread already on the forum about those practices, but I prefer to ensure I did understand you correctly in the first place. May I also ask how the refund went into the game?

Thank you very much in advance. I'd like to help you find some support.

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Social Media & Community Specialist

Loo76

πριν από 3 μήνες

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I see, thank you. I don't know the company, but you might find similar people and tips there. Feel free to visit this thread 👈, please

I still wonder why you received the refunds; could you help me understand that? I'm assuming it was due to a missing license, or in the worst case, a problem with gambling might have been involved. Well, I hope it is the first option, of course.

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Social Media & Community Specialist

Loo76

πριν από 3 μήνες

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Well, I understand that it might look like a shocking discovery for some, but I don't see how this is related to the refunds. Many operators manage the entire casino groups.

Noted.

I really can't come up with a more neutral version of this question, so please do not take this personally. I'm trying to understand why you are or were entitled to receive refunds. Can you please help me understand that?

I find it common for players from highly regulated markets to feel they should be refunded. I just do not understand the refund part. That's all.

So, is this because the casino has never been licensed in the UK, or is it because it is not licensed anymore—according to your last message?

Thank you very much for helping me out.

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Ηνωμένο Βασίλειο

πριν από 3 μήνες

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Did you ever think you might of just lost fair n square. Velobet is a fair casino

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Ηνωμένο Βασίλειο

πριν από 3 μήνες

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You can't have charger casino experience if you think velobet is a 1/10. Most games are set to the highest rtp and they pay you promptly when withdrawing ya winnings.

What more do you want?

Community & Complaints Administrator

πριν από 3 μήνες

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Hey. Just a friendly input to your posts. The user wrote his post a long time ago, so perhaps you won't get any response to the post you replied to, you know. 🤷‍♀️

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Ηνωμένο Βασίλειο

πριν από 3 μήνες

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Ok got ya, no problem,

Community & Complaints Administrator

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No worries. 😉

Χάλκινο

Ηνωμένο Βασίλειο

πριν από 3 μήνες

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Hi I’m trying to withdraw my winnings but not having much luck I’ve sent all documents but not received any information back is there any way I can get a quicker response in regards to this

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Ηνωμένο Βασίλειο

πριν από 3 μήνες

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Honestly sometimes take a while to verify docs and hardly ever return emails and livechat is slow these days too but rest assured they are a legit casino and will pay you. I have been playing there years and withdrew 500€ just last week. Just hang tight and all should be fine. Also only working days count towards the time it takes to get your documents verified, the usually verify within 3 working days. I hope this msg puts your mind at rest.

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