Velobet Casino - γενική συζήτηση (σελίδα 27)

In the top-right corner of your complaint, you have a timer that shows how much time each party has to respond. This means our team still has a few days to get back to you.

Unfortunately, our team can’t respond to every player immediately after the casino replies or whenever a player would like, because we have a large number of complaints compared to the number of available resolvers. So you’ll need to be patient and wait for the team to respond.

Hi can any one help me fight a casino please

Hi can any one help me my winnings have been conviscated and no one is helping me

Hello, of course. Just to avoid providing misleading information, could you at least briefly describe what has happened? You are welcome to start right from the beginning. I spot your complaint and it looks like for some reason multiple accounts were involved—at least from the casino's point of view, of course.

Well, since you have found your way to lodge a complaint, you're in the best hands of our caring mediators.

So I signed up to Velo bet casino first I verified myself around 20 minutes after making the account. Then I deposited a couple of hundred pound from my bank account and my salary and I played with no bonus and then I won £3000 and when I went to withdraw there was only £50 in the balance and when I asked where my money had gone, they said I have breached their terms and conditions and they have left me £50 as goodwill when I withdraw the £50 they will block my account. I can honestly say I have never held another account with this casino to my knowledge. They will not provide any evidence of the duplicate account. All they have done is confiscated 2950 and left me with £50. They have also breached their terms and conditions because when they close the account, they carry on sending me free spins every day. Which was credited to the account Account Registration: I registered an account with Velobet Casino.

* Identity Verification: Within twenty (20) minutes of account registration, I submitted my official Know Your Customer (KYC) identity documentation. Velobet explicitly confirmed my account as fully verified. (Evidence: Exhibit A - Verification Timestamp Screenshot).

* Deposit & Gameplay: Following successful verification, I placed real-money deposits and participated in games of chance. No promotional funds, restricted bonuses, or breach of gaming terms occurred during this sequence.

* Confiscation of Funds: Upon successfully generating winnings, Velobet arbitrarily confiscated a total of £2,950.12 from my balance, blocking it from withdrawal.

* Contradictory Corporate Conduct: Subsequent to the unilateral seizure of my funds, Velobet's marketing systems sent me two (2) separate promotional marketing emails offering deposit bonuses and free spins. This proves the casino still deemed my account standing valid for commercial marketing, directly contradicting any hidden internal claims of account invalidity or breach. (Evidence: Exhibit B - Post-Confiscation Promotional Emails).

No one is replying to my complaint logged either and there’s only 18 hours left 😭

No one has replied to me on the complaint

Hey, thank you very much for sharing your perspective. Now I understand it's really perplexing since you are not aware of any issue and at the same time, the casino seems not to tell you any details or show clues that would somehow support their steps. I really get it.

If I may add a few insights from a practical standpoint, at this moment I would really not link promotional emails with any conclusions about the validity of your account, simply because it very likely works on an automated level, which, if that's the case, pretty much rules out common sense.

But it's not a positive experience either, and hopefully, now that the complaint steadily progresses further, something can be done about this.

The first few complaint stages may feel a bit circular, but please stay strong.

6 months is up now and still Velobet are "investigating" I think advice for everyone is just don’t do it. They will never pay it’s so so upsetting

Wow that is shocking how they are getting away with all our winnings when we have spent our own cash on there

I just browsed the complaint and I must say it's on the edge of serious communication from the casino's side. No wonder Kubo is almost close to adding the penalty. However, I guess he still hopes the casino will return up its word and let you withdraw as announced. I particularly found this part fitting. "The only reason the complaint remains open is your strong history of cooperation in other cases. Frankly, I am disappointed and unpleasantly surprised by the lack of attention given to this particular complaint."

I hope for the best!