Hi!
My won bet (105 euro stake x1,55) returned me just 8.60 euro. I have reported that but in respond they closed my account. They dont respond for my mails and by chat they always tells me that i have to send maiil in this case. So I lost access to my money and usually they should lost licesnse. This is totally unacceptable, this fake casino literally stole my money. I would like to add that I did not do anything suspicious, just placed few bets. So my total balance should be 610 euro and I have to can withdraw it. Please all be careful and never use this casino.
Hello there.
I probably failed to understand the issue. What bets? Is this related to sports betting somehow? I'm interested to know because it dictates my further advice to you.
I'll wait for your reply to be sure.
this casino have fake license? "this url is not verified" what thats mean?
For me, the license is ok - showing the English version:
ok, suprabets1.com have fake license? because when i go on suprabets from casino guru redirect me to suprabets1 (propably because i am from Poland) and even in English language is with red cross
I don't think so, it is probably a mirror page casino used for players from certain countries. Occasionally these mirrors are not updated properly. This casino is licensed, as shown by the printscreen. Some mirror pages have their license hidden completely, it's not convenient, yet it doesn't NOT mean the casino is unlicensed.
Ask the casino support or chat - can you try that, perhaps?
Καλή μέρα. Να είστε προσεκτικοί με αυτό το καζίνο. Σήμερα μου έκλεισαν τον λογαριασμό και μου κατάσχεσαν τα χρήματα. Ισχυρίζονται ότι παραβιάζει τους όρους και τις προϋποθέσεις αλλά δεν είναι αλήθεια.
Να είστε προσεκτικοί με αυτό το καζίνο. Μου έχει κατασχέσει τα χρήματα και έκλεισε τον λογαριασμό. Λένε ότι παραβιάζει τους T&C τους. Αλλά δεν είναι αλήθεια
Hi there,
I was hoping to find more clues in the second post you've created, but well, nothing there...
Thus allow me to start with the most important question:
Which terms were you accused of breaching, please? I checked your complaint, 11.5 rule - but did you get anything specific, perhaps?
I hope you did, because Tomas is asking the same through the complaint thread.
Please ensure you provide all answers and other details to the complaint without delay.
Use this link to access the complaint now
After all the information is collected, we may start finding a way to help you out. 🤞
he did not break any rules he just win money 🙂 suprabets last time is pure scam site 😉 many people on truspilot scamed by suprabets...
"11. COLLUSION, CHEATING, FRAUD AND CRIMINAL ACTIVITY
11.1 The following practices (or any of them) in relation to the Services:
-taking unfair advantage (as defined in paragraph 11.5.3);
-opening any Duplicate Accounts; and/or
-undertaking fraudulent practice or criminal activity (as defined in paragraph 11.5)," they propably (99% sure...) send to him this "rules" because in this paragraph is everything and nothing... they cannot prove anything and scam people all over world...
Ετσι είναι. Δεν έχω παραβεί κανέναν κανόνα. Έκανα μόνο κάποια χρήματα και μου έκλεισαν τον λογαριασμό
Ετσι είναι. Δεν έχω παραβεί κανέναν κανόνα. Έκανα μόνο κάποια χρήματα και μου έκλεισαν τον λογαριασμό
So the casino didn't give you an exact reason as to what rule you broke ? I think that's pretty important information.
Anyway, are you in contact with the casino or are they not responding ? I think in this case additional information would be useful to know a bit more about the situation.
If you know more, could you let us know please ?
Ακριβώς . Το καζίνο δεν το έκανε
έχει δώσει λεπτομέρειες. Έχω στείλει πολλά email ζητώντας διευκρινίσεις και δεν απάντησαν ποτέ. Είναι απατεώνες. Να είστε πολύ προσεκτικοί με αυτό το καζίνο
he did not break any rules he just win money 🙂 suprabets last time is pure scam site 😉 many people on truspilot scamed by suprabets...
"11. COLLUSION, CHEATING, FRAUD AND CRIMINAL ACTIVITY
11.1 The following practices (or any of them) in relation to the Services:
-taking unfair advantage (as defined in paragraph 11.5.3);
-opening any Duplicate Accounts; and/or
-undertaking fraudulent practice or criminal activity (as defined in paragraph 11.5)," they propably (99% sure...) send to him this "rules" because in this paragraph is everything and nothing... they cannot prove anything and scam people all over world...
Thanks for that, I'm looking at it now. So, probably a duplicate account, fraud, or unfair advantage.
Well, that would require at least proof and a good explanation, to begin with...
Ακριβώς . Το καζίνο δεν το έκανε
έχει δώσει λεπτομέρειες. Έχω στείλει πολλά email ζητώντας διευκρινίσεις και δεν απάντησαν ποτέ. Είναι απατεώνες. Να είστε πολύ προσεκτικοί με αυτό το καζίνο
Hey there,
Has kiziorro1984 found the proper rule?
""11. COLLUSION, CHEATING, FRAUD AND CRIMINAL ACTIVITY
11.1 The following practices (or any of them) in relation to the Services:
-taking unfair advantage (as defined in paragraph 11.5.3);
-opening any Duplicate Accounts; and/or
-undertaking fraudulent practice or criminal activity (as defined in paragraph 11.5)"
As said before, I found this rule in your complaint, but I agree it literally explains nothing and you should be advised further. Though I understand casinos are not very fond of explaining fraud activities,..
I hope the complaint will help!
according to suprabets rules they can close account and they dont give any reason 🙂 theys just quote rules and close account 🙂 one of my friend have similar situation and on trustpilot are many complaints about this kind situation 🙂 they dont give reason to him... suprabets is pure scam with abuse rules xD
Ακόμα περιμένω να απαντήσουν οι suprabets και να μου δώσουν κάποιο λόγο. Προς το παρόν τίποτα. Είναι απατεώνες. ΠΡΟΣΟΧΗ με τα suprabets
according to suprabets rules they can close account and they dont give any reason 🙂 theys just quote rules and close account 🙂 one of my friend have similar situation and on trustpilot are many complaints about this kind situation 🙂 they dont give reason to him... suprabets is pure scam with abuse rules xD
I think players deserve some explanation if their account is closed. Becasue now we can only guess why this happened. But as we can see, the casino doesn't seem to want to explain too much. 🤔
Ακόμα περιμένω να απαντήσουν οι suprabets και να μου δώσουν κάποιο λόγο. Προς το παρόν τίποτα. Είναι απατεώνες. ΠΡΟΣΟΧΗ με τα suprabets
I think we are probably all waiting to see if the casino will give a relevant answer or not.
However, if I may request, your complaint has been updated and Tomas has replied. Would it be possible for you to provide him with an answer to his question as well, so that he can move on as soon as possible ? That would be appropriate.
For the time being we have nothing to do but wait. I hope everything will have a successful end.
Δωρεάν επαγγελματικά εκπαιδευτικά μαθήματα για υπαλλήλους online καζίνο, με στόχο τις καλύτερες πρακτικές του κλάδου, τη βελτίωση της εμπειρίας των παικτών, και τη δίκαιη προσέγγιση στα τυχερά παιχνίδια.
Μια πρωτοβουλία που ξεκινήσαμε με στόχο τη δημιουργία ενός συστήματος καθολικού αυτο-αποκλεισμού, που θα επιτρέπει στους ευάλωτους παίκτες να μπλοκάρουν την πρόσβασή τους σε όλες τις ευκαιρίες online τυχερών παιχνιδιών.
Μια πλατφόρμα που έχει δημιουργηθεί για να επιδείξει όλες μας τις προσπάθειες που στοχεύουν στην πραγματοποίηση του οράματος ενός πιο ασφαλούς και πιο διαφανούς κλάδου τυχερών παιχνιδιών.
Ένα φιλόδοξο έργο στόχος του οποίου είναι να τιμήσει τις μεγαλύτερες και πιο υπεύθυνες εταιρείες στον κλάδο των online τυχερών παιχνιδιών και να τους αποδώσει την αναγνώριση που αξίζουν.
