I saw that 10 months ago you had a complaint on the same subject which was resolved as unjustified. It said that you had broken the casino rules and that we couldn't help you anymore.
Have you played here after this incident ? If so, why did you know that there were problems ?
So sorry to hear that. I think i can help you with such a case . I had successfully got a refund from many casinos after contacting the right people.
contact me on whatsapp +97259‑530‑0154
or you can send me an email [email protected]
i would be more than happy to help. Don't worry I'm not a scam, and casino guru team know me very well as I submitted over 10 complaints here. Some were successful by their help, and others became successful after contacting right people.
To tell you the truth, it is nothing unusual that a casino would ask for additional verification when it comes to larger amounts. I am not really sure where the line is or exactly what amount they usually ask for it, though.
You should try to ask about this kind of information with the support of a casino, I reckon.
In really rare cases, I could say or not that often a casino would go through the verification process when a player was depositing. It would probably be really time-consuming to verify every player at the beginning, just because not everyone will make a withdrawal there.
Could you provide some information about what kind of documents the casino is asking for, please?
I hope you will be able to pass the additional verification soon and without any issues. Keep us informed about the process, please.
Did the casino write any explanation about this, by any chance? Could you try to describe what exactly happened, please, that your account was put into this mode?🤷♀️
I made my first account on stake and i deleted permanently bcoz I don't who to deposit my fund to my stake account and then 1 week letter i know the process who to deposit so i wanted to create my second account on stake but i didn't know that they put me on withdraw only mode for that, bcoz of that
Hey! I'm sorry, but I do have to ask you - how many accounts have you created, please?
If you registered a second account, could this cause an issue? I'm not saying you have done so, I'm just trying to figure out what may seem wrong from the casino's perspective.
Can't say I fully understand both the latest two posts. Maybe you can take the description step by step, for example:
I created an account
I asked the account to be closed permanently
...
Well, you know it does not work like this. When you play in the casino, you truly need to follow its rules. Almost every casino allows you to create only one account per person. It makes sense because they need you to be verified at some point, and it would be dumb to set up additional accounts if you only possess one identity, right?
So, you violated the most essential rule, by creating the second account.
Does it make sense to you, please?
Furthermore, I suggest you contact support as instructed. That should lead us to something related to the solution.
Well, as Radka said, it would be best to contact support as recommended on your screenshot and hopefully it can be resolved somehow if you are honest and tell the casino what happened. Of course it doesn't mean that everything has to be solved, but I think there might be at least a little hope.
Get back to them and let us know.
Would you be interested in getting help from our complaint team? I will post a link for you where you can file a complaint about this issue, and they will surely find a solution to it. Just click/tap over here, please.
And to answer your question, I would say that the verification process usually starts when a player requests his withdrawal, and in a few cases, they verify players earlier.
Hi, what games have you played when you almost always have the same result ? I can see you are not very happy and so I have a feeling not only from this post that you are quite frustrated and so I would probably take a break from playing in the casino if I'm honest.
What do you think ?
Δωρεάν επαγγελματικά εκπαιδευτικά μαθήματα για υπαλλήλους online καζίνο, με στόχο τις καλύτερες πρακτικές του κλάδου, τη βελτίωση της εμπειρίας των παικτών, και τη δίκαιη προσέγγιση στα τυχερά παιχνίδια.
Μια πρωτοβουλία που ξεκινήσαμε με στόχο τη δημιουργία ενός συστήματος καθολικού αυτο-αποκλεισμού, που θα επιτρέπει στους ευάλωτους παίκτες να μπλοκάρουν την πρόσβασή τους σε όλες τις ευκαιρίες online τυχερών παιχνιδιών.
Μια πλατφόρμα που έχει δημιουργηθεί για να επιδείξει όλες μας τις προσπάθειες που στοχεύουν στην πραγματοποίηση του οράματος ενός πιο ασφαλούς και πιο διαφανούς κλάδου τυχερών παιχνιδιών.
Ένα φιλόδοξο έργο στόχος του οποίου είναι να τιμήσει τις μεγαλύτερες και πιο υπεύθυνες εταιρείες στον κλάδο των online τυχερών παιχνιδιών και να τους αποδώσει την αναγνώριση που αξίζουν.
Η Casino Guru είναι ένας ανεξάρτητος ιστότοπος πληροφοριών σχετικά με online καζίνο και online παιχνίδια καζίνο, ο οποίος δεν ελέγχεται από κανέναν διαχειριστή στοιχηματισμού ή άλλον οργανισμό. Όλες οι αξιολογήσεις και οι οδηγοί μας δημιουργούνται αξιόπιστα, σύμφωνα με τις καλύτερες γνώσεις και την καλύτερη κρίση των μελών της ομάδας των ανεξάρτητων ειδικών μας. Ωστόσο, προορίζονται μόνο για πληροφοριακούς σκοπούς και δεν πρέπει να θεωρούνται νομική συμβουλή. Θα πρέπει πάντα να βεβαιώνεστε ότι πληροίτε όλες τις κανονιστικές απαιτήσεις πριν παίξετε σε οποιοδήποτε καζίνο επιλέξετε.
Ελέγξτε τα εισερχόμενά σας και κάντε κλικ στον σύνδεσμο που σας στείλαμε:
[email protected]
Ο σύνδεσμος θα λήξει σε 72 ώρες.
Ελέγξτε τον φάκελο «Ανεπιθύμητα» ή «Junk/Spam» ή κάντε κλικ στο παρακάτω κουμπί.
Το email επιβεβαίωσης στάλθηκε ξανά.
Ελέγξτε τα εισερχόμενά σας και κάντε κλικ στον σύνδεσμο που σας στείλαμε: [email protected]
Ο σύνδεσμος θα λήξει σε 72 ώρες.
Ελέγξτε τον φάκελο «Ανεπιθύμητα» ή «Junk/Spam» ή κάντε κλικ στο παρακάτω κουμπί.
Το email επιβεβαίωσης στάλθηκε ξανά.
Θα ανακατευθυνθείτε σύντομα στον ιστότοπο του καζίνο. Παρακαλούμε περιμένετε. Αν χρησιμοποιείτε λογισμικό αποκλεισμού διαφημίσεων, ελέγξτε τις ρυθμίσεις του.