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Hello, feel free to describe your situation and I will try to advise you on whether you should file a complaint.
If you have any problems, feel free to use a translator for your reply.
Let me know what happened.
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Have you already used it yourself? Any nice winnings?
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Hello, I am a Platinum 2 member on Stake (Username: amitnain1199). I am facing a serious issue with a missing withdrawal of ₹47,499.05 from January 30, 2026.
Stake support provided UTR: 603033357401, but my bank (IndusInd Bank) has officially investigated and confirmed that no such funds have reached their gateway (Bank Ref: 82338683).
Despite being a high-level VIP player, live support (JelenaVE) keeps telling me to 'patiently wait' due to an 'overloaded workflow' without giving any technical trace from their payment processor, Silkpay. I have already submitted my bank statement as proof. I am posting here to get a faster resolution as the bank confirms the transaction never arrived.
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It's good that you provided the bank statement because when they have this, they can't argue, right?
Unfortunately, we are unable to investigate before the 14-day time frame passes, so I really hope it will be resolved before that.
Please keep us informed about how it goes. Could you?
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Thanks Romi for the support. Stake Finance (JelenaL) has already escalated my case after I provided the unlocked PDF Bank statement. I will keep you posted once I get their final reply
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I hope that everything will be resolved soon, then.
We'll wait for your updates here.
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