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We’re sorry to hear that your experience did not meet your expectations.
We reviewed the case and can confirm that the issue was addressed with our team. The bonus was cancelled at your request, and your deposited funds were successfully withdrawn.
We’re also sorry that the loyalty bonus offered to you did not meet your expectations. We always aim to provide offers that are valuable to our players, and we appreciate your feedback.
If you believe there is still an issue with how the bonus was handled, please contact [email protected] with your account details and bonus ID. Our team will be happy to review the case further.
