Sportbet.one Casino - γενική συζήτηση (σελίδα 6)

Το slot έπεσε στο παιχνίδι μπόνους, όταν είχα κερδίσει το GRAND (€600,00).

Παρά την υποβολή καταγγελίας και την επισύναψη όλων των στιγμιότυπων οθόνης, δεν μου επέστρεψαν καν όλα τα χρήματα που είχα καταθέσει αρχικά στον κουλοχέρη (μόλις λίγα ευρώ!!!).

Ως συγγνώμη, μου πίστωσαν 20,00 € σε μπόνους διασκέδασης. Τα έχασα όλα, σε 2 λεπτά!

Η δικαιολογία τους; Ότι δεν έχουν καμία σχέση με αυτό. Όλα εξαρτώνται από τον πάροχο.

Αλήθεια; Αλλά υπέγραψα τη σύμβαση μαζί τους, και η ρήτρα υποστηρίζει τον ισχυρισμό μου.

Το βασικό πρόβλημα είναι ότι τόσο οι πάροχοι όσο και οι ιστότοποι τυχερών παιχνιδιών δεν ελέγχονται, όπως μας κάνουν να πιστεύουμε!

I can see why that answer doesn’t feel very satisfactory.

If the casino only told you that the result "depends on the provider" without giving any clearer explanation of what was actually checked or why the €600 was not credited, then I think it’s reasonable to question it.

Players usually won’t have direct access to the provider’s internal game logs, so the important thing is whether you have convincing evidence from your side, for example screenshots showing what happened during the bonus round, the approximate time of the game, and any communication with the casino about the incident.

If you have that and the casino still isn’t giving you a proper explanation, I would consider submitting a complaint so our Complaints Team can review the case and ask the casino for the relevant technical information from their side.

I am sorry to hear about the technical crash during your bonus game and the frustration with the resolution.

To clarify how provider game crashes are handled: when a game freezes or crashes mid-round, the round state and final payout are determined entirely by the game provider's official server logs, not by the casino's manual discretion. If the provider's server logs show an incomplete round or a specific win amount, that is what gets credited.

We understand that receiving a bonus credit as a gesture of goodwill did not make up for the lost bonus round, and we apologize if the explanation provided by support felt dismissive. If you would like us to request the official game round audit log from the provider one more time, please reach out to [email protected] with your username and the exact game round ID.

Big thanks to Sportbet support for sorting out my withdrawal! Everything went smooth and fast. Really appreciate it.